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CallHippo description
CallHippo is a cloud-based phone system designed for businesses of all sizes. It provides a virtual phone number with features like call forwarding, IVR, and call recording, aiming to enhance team communication and customer interactions. CallHippo offers AI-powered insights from call data, integration with popular CRM and helpdesk tools, and 24/7 support. Its easy setup and multiple platform availability make it suitable for sales, support, and call center teams.
What companies are using CallHippo?
Who is CallHippo best for
CallHippo is a cloud-based phone system perfect for businesses of all sizes, especially sales, support, and call centers. Users praise its easy setup, CRM integrations, and helpful customer support. However, some users have reported call quality issues and app bugs. Despite these drawbacks, its affordable pricing and useful features like call recording and forwarding make it a valuable tool for enhancing customer interactions.
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Ideal for small, medium, and large businesses seeking enhanced communication.
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A good fit for various industries, including Healthcare, Finance, E-commerce, and more.
CallHippo features
| Supported CallHippo supports live call listening and call barging for agent monitoring. |
| Supported CallHippo supports call analytics, providing data on call volume, duration, and other metrics. |
| Supported CallHippo supports both automatic and on-demand call recording. |
| Supported CallHippo supports call forwarding to other numbers, including multiple devices with higher-tier plans. |
| Supported CallHippo supports multi-level IVR in its Platinum plan. |
| Supported CallHippo integrates with various CRM systems like Salesforce, HubSpot, Zoho, and noCRM. |
| Supported CallHippo offers cloud VoIP calling with advanced call management features like call recording and forwarding. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
CallHippo reviews
We've summarised 886 CallHippo reviews (CallHippo Software Advice reviews, CallHippo GetApp reviews, CallHippo TrustPilot reviews, CallHippo Capterra reviews and CallHippo G2 reviews) and summarised the main points below.
- Positive feedback on customer support responsiveness and helpfulness.
- User-friendly interface and easy setup.
- Call recording and call forwarding features.
- Integration with CRM and other tools.
- Affordable pricing and international calling capabilities.
- Call quality issues reported by multiple users, including dropped calls, voice breaks, and poor connectivity.
- App bugs and glitches, such as freezing, crashing, and login issues.
- Confusing pricing plans and unexpected charges.
- Limited functionality on mobile app compared to desktop version.
- Difficulties with number verification and porting.
CallHippo pricing
The commentary is based on 123 reviews from CallHippo Capterra reviews, CallHippo G2 reviews, CallHippo GetApp reviews, CallHippo Software Advice reviews and CallHippo TrustPilot reviews.
CallHippo's pricing is generally considered affordable and competitive, especially for its features. However, some users find the plans confusing, citing hidden costs like SMS fees and per-call charges. Others mention expensive international rates and difficulty canceling subscriptions. Despite these concerns, many appreciate CallHippo's value for money.
Users sentiment
See the CallHippo pricing page.
CallHippo alternatives
TalkdeskBetter for larger businesses needing AI-powered contact center features. It has more momentum compared to CallHippo. Offers robust helpdesk integrations and real-time dashboards. However, users have reported difficulties understanding statistical metrics and occasional call failures. A Talkdesk alternative or competitor may be a better fit for businesses prioritizing pricing transparency and call quality.Read more
Dialpad Ai VoiceBetter for streamlining communications with AI-powered transcriptions, summaries, and action items. A good CallHippo alternative for those seeking tighter Google Workspace and Salesforce integrations. More negatively perceived pricing.Read more
AircallAircall is growing faster and integrates seamlessly with popular business tools. It offers international numbers in over 100 countries. However, users have reported connectivity issues and limited call flow customization. It is a strong CallHippo competitor and CallHippo alternative.Read more
RingCentral Contact CenterBetter for larger enterprises. Has more momentum based on website traffic data. Offers omnichannel engagement and personalized customer journeys. A CallHippo alternative and competitor.Read more
Yeastar P-Series PBX SystemBetter for small to medium businesses. Offers flexible deployment options (cloud, on-premise, software) and video conferencing, unlike CallHippo. Yeastar P-Series PBX System integrates with Microsoft Teams and Zoho. High ease of use and implementation.Read more
TokyToky is growing faster and better suited for legal services and agriculture. However, users report issues with call quality and billing. It is a strong CallHippo competitor and CallHippo alternative.Read more
CallHippo FAQ
What is CallHippo and what does CallHippo do?
CallHippo is a cloud-based phone system offering virtual numbers, call forwarding, IVR, and call recording. It integrates with CRM and helpdesk tools, providing AI-powered insights from call data. It's designed to improve communication for sales, support, and call centers.
How does CallHippo integrate with other tools?
CallHippo integrates with popular CRM and helpdesk tools such as HubSpot, Zoho, and Salesforce. This enhances workflows by combining communication and customer data management. It also offers integrations for various other business tools.
What the main competitors of CallHippo?
CallHippo's main competitors include Talkdesk, Toky, NUACOM, JustCall, and CallRail. These alternatives offer similar features such as call forwarding, call recording, and CRM integrations, catering to businesses seeking cloud-based phone systems.
Is CallHippo legit?
CallHippo is a legitimate cloud-based phone system. User reviews praise its user-friendly interface, helpful customer support, and useful features like call recording. However, some users have reported issues with call quality and app functionality.
How much does CallHippo cost?
CallHippo's pricing is not publicly available. Contact their sales team to obtain specific pricing details and determine if CallHippo is worth the investment for your needs.
Is CallHippo customer service good?
CallHippo's customer service receives mixed reviews. While many users praise the responsiveness and helpfulness of the support team, others have experienced difficulties. Some report long wait times and unhelpful responses.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.