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RingCentral Contact Center description
RingCentral Contact Center is a cloud-based customer service platform. It provides tools for managing calls, chats, emails, and social media interactions through one interface. The platform offers AI-powered features such as chatbots, automated call routing, and performance analytics. This helps businesses of all sizes streamline their customer service operations and improve efficiency. RingCentral Contact Center also boasts robust integrations with popular business applications.
Who is RingCentral Contact Center best for
RingCentral Contact Center is a cloud-based platform ideal for businesses of all sizes seeking to streamline customer service. It offers omnichannel communication, AI-powered features like chatbots and analytics, and robust integrations. Users praise the platform's user-friendly interface and comprehensive features, but some have noted difficulties with support and call transfers.
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Ideal for small, medium, and large businesses.
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Strong fit for Healthcare, Finance, Retail, and various other industries.
RingCentral Contact Center features
| Supported RingCentral Contact Center offers advanced call routing with rules, queues, and AI. |
| Supported RingCentral Contact Center supports skills-based routing. |
| Supported RingCentral Contact Center offers AI chatbots for automated conversations and instant responses. |
| Supported RingCentral Contact Center offers various integrations, including CRM and workforce management. |
| Supported RingCentral Contact Center offers detailed analytics and reporting to track key metrics and optimize support processes. |
| Supported RingCentral Contact Center offers omnichannel communication including email, chat, social media, and phone. |
| Supported RingCentral Contact Center uses AI to analyze conversations, providing insights into trends and customer behavior. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
RingCentral Contact Center reviews
We've summarised 330 RingCentral Contact Center reviews (RingCentral Contact Center GetApp reviews, RingCentral Contact Center Software Advice reviews, RingCentral Contact Center Capterra reviews and RingCentral Contact Center G2 reviews) and summarised the main points below.
- User-friendly interface praised for ease of use.
- Excellent mobile app enabling work from anywhere.
- Comprehensive features including call recording, voicemail transcription, and integrations.
- AI-powered call analytics and reporting tools are appreciated.
- Useful for international calls and managing remote teams.
- Difficult to get timely support.
- Call transfers can be unreliable and drop calls.
- Inaccurate live call queue reporting.
- Limited call recording storage (90 days on some plans).
- Inbound calls sometimes go straight to voicemail or show as missed calls without ringing.
RingCentral Contact Center pricing
The commentary is based on 22 reviews from RingCentral Contact Center Capterra reviews, RingCentral Contact Center G2 reviews and RingCentral Contact Center GetApp reviews.
Reviews suggest RingCentral Contact Center's pricing can be expensive, especially for small businesses. Some users find the value proposition lacking given the cost, while others appreciate the comprehensive features despite the price. Cost control and competitive pricing are areas for improvement.
Users sentiment
RingCentral Contact Center alternatives
CallHippoBetter for e-commerce. Has grown its team aggressively. More affordable, but call quality and app stability are common concerns.Read more
TragofoneBetter for IT service providers seeking white-label VoIP solutions. More focused on reselling customized communication services.Read more
TalkdeskBetter for larger businesses with complex contact center needs. More focus on AI-powered automation and analytics. Has stronger momentum in website traffic growth. Offers more robust integrations with helpdesk solutions.Read more
FutrBetter for mid-size and larger organizations, especially in retail, healthcare, and public safety. Has a smaller team and slower momentum. Offers real-time dashboards, live chat, and multi-channel integrations.Read more
HubSpot Sales HubBetter for sales teams in mid-sized businesses. More focused on sales process automation and lead management. A good RingCentral Contact Center alternative.Read more
RingCentral Contact Center FAQ
What is RingCentral Contact Center and what does RingCentral Contact Center do?
RingCentral Contact Center is a cloud-based platform that streamlines customer interactions through various channels like calls, chats, emails, and social media. It offers AI-powered tools such as chatbots and automated call routing, enabling businesses to improve customer service efficiency and gain valuable performance insights.
How does RingCentral Contact Center integrate with other tools?
RingCentral Contact Center integrates with popular CRM and workforce management applications. It also offers open APIs, enabling businesses to connect with various other tools and customize integrations to fit their specific needs.
What the main competitors of RingCentral Contact Center?
Top alternatives to RingCentral Contact Center include Talkdesk, Genesys Cloud CX, Salesforce Service Cloud, and Zoom Workplace. These platforms offer similar features such as omnichannel communication, AI-powered automation, and analytics, catering to various business needs and sizes.
Is RingCentral Contact Center legit?
Yes, RingCentral Contact Center is a legitimate cloud-based contact center solution. It's generally considered safe and reliable, though some users have reported difficulties with customer support and call transfers. It offers robust features and integrations for businesses seeking streamlined communication.
How much does RingCentral Contact Center cost?
RingCentral Contact Center doesn't publicly disclose pricing. Contact their sales team for a customized quote based on your business needs and to determine if the product is worth it for you.
Is RingCentral Contact Center customer service good?
RingCentral Contact Center customer service receives mixed reviews. While some users praise the helpfulness and speed of support, others report difficulty getting timely assistance and unhelpful responses. There are also complaints about the support team's communication and follow-through.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.