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Aircall description
Aircall is a cloud-based phone system designed for sales and customer support teams. It's known for being user-friendly and integrates with popular tools like Salesforce and HubSpot. Aircall helps businesses manage their calls effectively, track performance with analytics, and improve customer interactions. Features like call routing, IVR menus, and team collaboration tools are all included. Overall, Aircall aims to provide a reliable and modern phone system for businesses of all sizes.
What companies are using Aircall?
Who is using Aircall?
Who is Aircall best for
Aircall is a user-friendly cloud-based phone system designed for sales and support teams. It integrates with popular CRM platforms like HubSpot and Salesforce. Users praise its ease of use and integrations, while some experience connectivity issues and limited call customization. Best for small to medium-sized businesses, particularly those in tech, e-commerce, or professional services.
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Best for small to medium-sized businesses.
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Ideal for tech, e-commerce, and professional services.
Aircall features
| Supported Aircall integrates with various CRM systems, including Salesforce, Zoho, and OnePageCRM. |
| Supported Aircall supports routing calls based on time of day and day of the week. |
| Supported Aircall supports multi-level IVR using nested IVRs within Smartflows Call Routing. |
| Supported Aircall facilitates team communication with shared inboxes, warm transfer, conferencing, and CRM integrations. |
| Supported Aircall offers a mobile app for making and receiving calls. |
| Supported Aircall provides data and analytics on call volume, duration, wait times, and other metrics. |
| Supported Aircall provides various call routing options, including custom rules and smartflows. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Aircall reviews
We've summarised 1141 Aircall reviews (Aircall TrustPilot reviews and Aircall G2 reviews) and summarised the main points below.
- User-friendly interface and ease of use across desktop and mobile apps are frequently praised.
- Seamless integration with CRM platforms like HubSpot and Salesforce enhances workflow efficiency.
- Call recording, call monitoring, and analytics features aid in performance tracking and improvement.
- Click-to-dial functionality and efficient call transfer capabilities streamline the calling process.
- Ability to have multiple numbers for different countries facilitates international business.
- Limited call flow customization options, restricting adjustments to specific business needs.
- Frequent connectivity issues, dropped calls, and inconsistent call quality hinder communication.
- Inaccurate call logging and missed call notifications lead to confusion and missed opportunities.
- The mobile app experiences glitches, performance issues, and lacks key features like conference calling.
- Lack of transparency in billing practices and unexpected charges have been reported.
Aircall pricing
The commentary is based on 98 reviews from Aircall G2 reviews and Aircall TrustPilot reviews.
Aircall's pricing is a common concern. While some users find it affordable and appreciate the fixed pricing model, others find it expensive, especially for smaller businesses. Several users complain about additional charges for features like call analytics, and unexpected price increases upon renewal. Hidden fees and aggressive billing practices are also mentioned.
Users sentiment
See the Aircall pricing page.
Aircall alternatives
TalkdeskBetter for larger enterprises and those focused on simplifying complex contact center operations. Has more momentum based on website traffic. Offers helpdesk integrations and real-time dashboards. Lower ratings on Glassdoor.Read more
JustCallBetter for sales, support, and marketing teams needing SMS and WhatsApp integrations. It has broader industry applicability, including manufacturing, legal, energy, marketing, and automotive. JustCall is growing faster than Aircall and has higher user ratings. It offers AI-powered conversation insights.Read more
RocketPhone.aiBetter for Salesforce integrations. More focused on mid-size and growing businesses. Has more momentum based on employee growth. Aircall alternative; Aircall competitor.Read more
CallHippoBetter suited for marketing and automotive industries. Has grown faster and offers omnichannel support and global numbers in 50+ countries. However, users report call quality issues. More affordable Aircall alternative.Read more
Dialpad Ai Contact CenterHigher rated and growing faster. Offers AI-powered features like real-time call transcriptions and sentiment analysis. More disliked issues with AI inaccuracies and limited reporting features.Read more
Five9Better suited for larger enterprises. Offers more robust analytics and workforce management tools. Has higher ratings and is growing faster than Aircall. More AI-powered features.Read more
Aircall FAQ
What is Aircall and what does Aircall do?
Aircall is a cloud-based phone system designed for sales and support teams. It offers features like call routing, IVR, and integrations with popular CRMs such as Salesforce and HubSpot. Aircall helps businesses improve customer interactions and track performance with analytics.
How does Aircall integrate with other tools?
Aircall offers extensive integrations, seamlessly connecting with popular CRM platforms like Salesforce, HubSpot, Zoho, and OnePageCRM. This streamlines workflows and enhances productivity by centralizing customer data and communication. It also integrates with other business tools for enhanced functionality.
What the main competitors of Aircall?
Top alternatives to Aircall include Talkdesk, CloudTalk, JustCall, and NUACOM. These competitors offer similar features such as call routing, CRM integrations, and analytics, catering to sales and customer support teams. They also provide cloud-based phone systems suitable for various business sizes.
Is Aircall legit?
Yes, Aircall is a legitimate cloud-based phone system. It's known for its user-friendly interface and integrations with popular CRM platforms. While some users report connectivity issues, many praise its features and ease of use.
How much does Aircall cost?
Aircall doesn't publicly disclose pricing details. Contact their sales team to obtain specific product pricing information and determine if Aircall is worth the investment for your needs.
Is Aircall customer service good?
Aircall's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others report unhelpful responses, difficulty reaching support, and unresolved issues. Several negative reviews mention billing issues and inflexible contracts.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.