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Dialpad Ai Contact Center description
Dialpad Ai Contact Center is a cloud-based contact center platform designed for businesses of all sizes. It offers a range of features such as call routing, IVR, and analytics, all powered by artificial intelligence. Dialpad's standout feature is its use of AI to automate tasks, provide real-time insights during calls, and improve agent performance. It aims to simplify contact center operations, enhance customer satisfaction, and increase efficiency.
What companies are using Dialpad Ai Contact Center?
Who is Dialpad Ai Contact Center best for
Dialpad Ai Contact Center is an AI-powered cloud contact center platform ideal for SMBs and enterprises. Users praise its real-time AI features like live transcriptions, sentiment analysis, and call summaries. However, some find the AI can be inaccurate at times. It simplifies contact center operations, improves agent performance, and enhances customer satisfaction.
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Best for SMBs and enterprises needing AI-powered contact center solutions.
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Suitable for businesses focused on enhancing customer support and team collaboration with AI.
Dialpad Ai Contact Center features
| Supported Dialpad Ai Contact Center records detailed call logs, including origin, destination, duration, and more. |
| Supported Dialpad Ai Contact Center supports skill-based routing to connect customers with the most qualified agents. |
| Supported Dialpad supports various call routing options, including skills-based routing and AI enhancements. |
| Supported Dialpad Ai Contact Center supports real-time agent status monitoring, including availability and current activity. |
| Supported Dialpad Ai Contact Center uses AI to automate tasks like call transcription and sentiment analysis, providing intelligent insights. |
| Supported Dialpad Ai Contact Center offers dashboards that update in real time. |
| Supported Dialpad Ai Contact Center displays live call statistics on a dashboard. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Dialpad Ai Contact Center reviews
We've summarised 247 Dialpad Ai Contact Center reviews (Dialpad Ai Contact Center G2 reviews) and summarised the main points below.
- Real-time AI features like live call transcriptions and sentiment analysis (when accurate).
- AI-powered call summaries and action item extraction.
- Seamless integration with other tools and easy-to-use interface.
- Call recording and screen recording features for quality assurance and review.
- Different queuing systems with customizable priority levels.
- Cloud-based system with minimal on-premise hardware.
- User-friendly interface and easy implementation.
- Mobile app allows access from anywhere.
- Helpful AI-driven tips during calls.
- Real-time visibility of call queues and client issues.
- Inaccurate AI transcriptions and sentiment analysis can lead to misunderstandings.
- Occasional lag or glitches disrupt workflow.
- Limited customization for tagging healthcare-specific terminology.
- Reporting is limited, lacking detailed metrics like longest wait time.
- Limited real-time monitoring capabilities, requires constant refreshing for agent status.
- No aggregated reporting across multiple contact centers.
- Lacks email and chat reporting features.
- Digital engagement tools (email, chat, SMS) are basic and lack reporting.
- Not PCI compliant on IVRs for payment processing.
- AI summaries and call recordings can be delayed, impacting call handling times.
- Randomly marks agents as "off duty," causing missed calls.
Dialpad Ai Contact Center pricing
The commentary is based on 6 reviews from Dialpad Ai Contact Center G2 reviews.
Dialpad Ai Contact Center's pricing is generally considered affordable and a good value. However, some users noted that certain essential features incur extra costs, which can be a concern for budget-conscious businesses. Despite this, many find the service cost-effective for their needs.
Users sentiment
See the Dialpad Ai Contact Center pricing page.
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Dialpad Ai Contact Center has a free trial.
Standard
Unlimited calling, unlimited Ai Meetings for up to 150 participants, SMS, MMS & team messaging, Ai-powered call & voicemail transcriptions, Google Workspace & Microsoft 365 integrations, real-time analytics & reporting, web & chat support.
Pro
All Standard plan features, plus 24/7 live agent support, CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more), Microsoft Teams integration, 10 office locations, multiple phone numbers per account, open APIs & Webhooks, global SMS capabilities, local number support in 70+ countries, 25 ring groups (departments).
Enterprise
All Pro plan features, plus 99.9% uptime, unlimited office locations, unlimited ring groups (departments), dial-by-extension, integrations with leading SSO providers (Okta, OneLogin), Azure AD SSO integration, data retention policies, priority live agent support.
Dialpad Ai Contact Center alternatives
AircallBetter for established industries like healthcare, finance, retail, and education. Has more integrations with popular business tools. Dialpad Ai Contact Center alternative; Dialpad competitor.Read more
TragofoneBetter for IT service providers needing white-label VoIP solutions. More focused on reselling and branding VoIP services.Read more
dialpad-ai-contact-center vs AmplifAIMore focused on agent performance improvement and gamification. Has stronger momentum based on website traffic and employee growth. Higher average Glassdoor rating. Caters specifically to contact centers, particularly in retail, finance, healthcare, and hospitality.Read more
TalkdeskBetter for larger enterprises with broader industry coverage. Stronger helpdesk integrations are a key differentiator for Talkdesk as a Dialpad Ai Contact Center competitor. Website traffic shows more momentum. However, user ratings are lower.Read more
Dialpad Customer Intelligence PlatformBetter for mid-sized companies focused on customer interaction analysis across multiple channels. Offers API and video conferencing integrations. More suitable for businesses in retail, manufacturing, and professional services. Note, some users dislike limited call routing customization.Read more
HubSpot Sales HubBetter for sales teams focused on streamlining processes and automation. A good Dialpad Ai Contact Center alternative for mid-sized businesses. Easier to use. Integrates with HubSpot CRM.Read more
Dialpad Ai Contact Center FAQ
What is Dialpad Ai Contact Center and what does Dialpad Ai Contact Center do?
Dialpad Ai Contact Center is a cloud-based contact center platform utilizing AI to boost agent performance and customer satisfaction. It offers features like call routing, IVR, real-time analytics, and AI-powered automation for businesses of all sizes. It simplifies contact center operations and enhances efficiency.
How does Dialpad Ai Contact Center integrate with other tools?
Dialpad Ai Contact Center integrates seamlessly with popular CRM platforms and other business tools. This streamlines workflows and enhances productivity by centralizing communication and customer data. It offers integrations with tools like Salesforce, Slack, and Google Workspace.
What the main competitors of Dialpad Ai Contact Center?
Top alternatives to Dialpad Ai Contact Center include Talkdesk, Nextiva, and JustCall. These competitors offer similar features such as AI-powered automation, call routing, and analytics. They also cater to businesses of various sizes seeking enhanced customer experience and streamlined communication.
Is Dialpad Ai Contact Center legit?
Yes, Dialpad Ai Contact Center is a legitimate cloud-based contact center solution. It offers AI-powered features like call transcription and sentiment analysis, which many users find helpful for boosting efficiency. While some users have reported AI inaccuracies and occasional glitches, Dialpad remains a viable option for businesses seeking AI-driven contact center software.
How much does Dialpad Ai Contact Center cost?
Dialpad Ai Contact Center offers three plans: Standard at $27 per user per month, Pro at $35 per user per month, and Enterprise with custom pricing. Contact Dialpad for Enterprise pricing details. Is Dialpad worth it? Consider the features and your business needs to decide.
Is Dialpad Ai Contact Center customer service good?
Dialpad Ai Contact Center's customer service receives mixed reviews. While many users praise the helpfulness and responsiveness of the support team, others have experienced patchy service and slow response times, especially for complex issues. Some users feel more knowledgeable about the platform than the support agents.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.