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Dialpad Customer Intelligence Platform description
Dialpad Customer Intelligence Platform is an AI-powered tool that helps businesses understand their customers better. It offers features like call transcription, sentiment analysis, and customer interaction tracking across various channels like phone, chat, and social media. Dialpad integrates with CRMs to provide a complete view of customer interactions and can be particularly helpful for mid-sized companies wanting to improve customer experience, reduce churn, and make data-driven decisions.
Who is Dialpad Customer Intelligence Platform best for
Dialpad Customer Intelligence Platform uses AI to transcribe calls, analyze sentiment, and track customer interactions across channels. Users praise its ease of use and integrations with platforms like Salesforce. However, some users mention occasional glitches and transcription inaccuracies. Ideal for mid-sized companies wanting to enhance customer experience and reduce churn.
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Ideal for mid-sized companies seeking improved customer experience and data-driven decisions.
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Suitable for industries like Finance, Retail, Manufacturing, and Telecommunications.
Dialpad Customer Intelligence Platform features
| Supported Dialpad supports audio and video transcription. |
| Supported Dialpad displays real-time data such as queue times and agent performance. |
| Supported Dialpad integrates with Zendesk, Salesforce, and Intercom. |
| Supported Dialpad integrates with popular marketing and CRM platforms like Salesforce, HubSpot, and Zoho CRM. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Dialpad Customer Intelligence Platform reviews
We've summarised 434 Dialpad Customer Intelligence Platform reviews (Dialpad Customer Intelligence Platform G2 reviews) and summarised the main points below.
- AI-powered call transcription and summaries
- Easy to use interface for calls, texts, and meetings
- Seamless integration with other platforms like Salesforce
- Ability to use on multiple devices (computer, mobile phone, etc.)
- Helpful customer support
- Occasional glitches or freezing during calls or meetings
- Inaccurate AI transcriptions, especially with accents or uncommon words
- Difficulty managing or forwarding voicemails
- Limited customization for call routing and other features
- Mobile app can be unreliable or have limited functionality
Dialpad Customer Intelligence Platform pricing
The commentary is based on 45 reviews from Dialpad Customer Intelligence Platform G2 reviews.
Dialpad's pricing is generally considered affordable for its features, especially the AI-powered transcription. However, some users find certain paid features or licensing structures expensive, particularly for smaller businesses or when scaling up usage. Hidden fees and unexpected price increases have also been reported.
Users sentiment
See the Dialpad Customer Intelligence Platform pricing page.
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Dialpad Customer Intelligence Platform has a free trial.
Standard
Unlimited calling, unlimited Ai Meetings for up to 150 participants, SMS, MMS & team messaging, Ai-powered call & voicemail transcriptions, Google Workspace & Microsoft 365 integrations, real-time analytics & reporting, web & chat support.
Pro
All the value of the Standard plan, plus: 24/7 live agent support, CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more), Microsoft Teams integration, 10 office locations, multiple phone numbers per account, open APIs & Webhooks, global SMS capabilities, local number support in 70+ countries, 25 ring groups (departments).
Enterprise
All the value of the Pro plan, plus: 99.9% uptime, unlimited office locations, unlimited ring groups (departments), dial-by-extension, integrations with leading SSO providers (Okta, OneLogin), Azure AD SSO integration, data retention policies, priority live agent support.
Dialpad Customer Intelligence Platform alternatives
Microsoft Power PlatformBetter for users comfortable with the Microsoft ecosystem. Focuses on low-code/no-code application development and automation, unlike Dialpad's focus on conversation intelligence. Has more website traffic momentum as a Dialpad competitor.Read more
Solarwinds Network ManagementBetter for IT teams needing network monitoring and management. Focuses on network reliability and performance analysis. More complex and costly.Read more
Human Defense PlatformMore focused on bot detection and fraud prevention. Better for larger organizations in e-commerce, retail, and online advertising. Primarily protects against online fraud, not focused on customer experience. Negative pricing sentiment.Read more
Dialpad Ai Contact CenterMore focused on contact center features like call routing and IVR. A Dialpad Customer Intelligence Platform alternative.Read more
Microsoft 365 E5 ComplianceBetter for compliance and data governance in regulated industries. A strong Microsoft 365 E5 Compliance alternative for larger enterprises. Has significantly more website traffic momentum.Read more
Dialpad Customer Intelligence Platform FAQ
What is Dialpad Customer Intelligence Platform and what does Dialpad Customer Intelligence Platform do?
Dialpad Customer Intelligence Platform is an AI-powered tool designed to help businesses understand customer interactions. It offers features like call transcription, sentiment analysis, and interaction tracking across multiple channels. This empowers data-driven decisions, improves customer experience, and reduces churn, making it ideal for mid-sized companies.
How does Dialpad Customer Intelligence Platform integrate with other tools?
Dialpad Customer Intelligence Platform integrates with popular CRM and marketing platforms, including Salesforce, HubSpot, and Zoho CRM. It also integrates with customer support platforms like Zendesk, Salesforce, and Intercom, enabling a unified view of customer interactions.
What the main competitors of Dialpad Customer Intelligence Platform?
Top alternatives to Dialpad Customer Intelligence Platform include offerings like Microsoft Power Platform, Azure DevOps, and Oracle IoT Applications. Consider exploring other contact center solutions such as Dialpad Ai Contact Center. For compliance needs, Microsoft 365 E5 Compliance is an option.
Is Dialpad Customer Intelligence Platform legit?
Dialpad Customer Intelligence Platform is a legitimate AI-powered tool for businesses. It offers features like call transcription, sentiment analysis, and customer interaction tracking. User reviews praise its ease of use and integrations but note occasional glitches and transcription inaccuracies.
How much does Dialpad Customer Intelligence Platform cost?
Dialpad Customer Intelligence Platform offers Standard plan for $27 per user/month, Pro plan at $35 per user/month, and an Enterprise plan with custom pricing. Contact Dialpad for Enterprise pricing details. Is Dialpad worth it? The robust features and tiered pricing make it a competitive option.
Is Dialpad Customer Intelligence Platform customer service good?
Dialpad's customer service receives mixed reviews. While many users praise the helpful and responsive support team, others have experienced long wait times and difficulty getting issues resolved. Some users mention inconsistent support experiences, highlighting a potential area for improvement.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.