Logo of Unitel Voice

Unitel Voice

Last updated on

Company health

Employee growth
9% decrease in the last year
Web traffic
No data

Reviews

G2
4.7/5
(6)
Capterra
4.5/5
(42)

Unitel Voice description

Unitel Voice is a virtual phone system designed for small and growing businesses. It allows you to use local or toll-free numbers on your existing devices, separating business and personal communications. Features include custom greetings, call routing, voicemail, and the ability to make and receive calls from various devices. Unitel Voice prides itself on its straightforward setup and accessible, US-based customer support.


Who is Unitel Voice best for

Unitel Voice is a great option for small businesses in various sectors like healthcare, finance, and retail seeking a user-friendly phone system. Users appreciate its straightforward setup and exceptional customer support. However, potential customers should consider the reported issues with call quality and limited functionality in the app.

  • Ideal for small businesses, may not be suitable for larger enterprises.

  • A strong fit for businesses in healthcare, finance, retail, and other industries seeking reliable communication.


Unitel Voice features

Type in the name of the feature or in your own words tell us what you need
Supported

Voicemails can be accessed via the Unitel mobile app.

Supported

The mobile app allows users to make and receive calls.

Supported

Unitel Voice allows forwarding calls to other numbers.

Supported

Custom greetings are supported and can be adjusted as needed.

Supported

Unitel Voice offers voicemail features like custom greetings and transcription.

Supported

Unitel Voice supports sending and receiving text messages using toll-free numbers.

Supported

Unitel Voice supports call routing with features like time-based routing and fallback options.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Strongly positive
+1

Customer Service

Strongly positive
+0.88

Ease of Use

Rather positive
+0.56

Reliability and Performance

Rather positive
+0.6

Ease of Implementation

Rather positive
+0.5

Unitel Voice reviews

We've summarised 48 Unitel Voice reviews (Unitel Voice GetApp reviews, Unitel Voice Capterra reviews and Unitel Voice G2 reviews) and summarised the main points below.

Pros of Unitel Voice
  • Intuitive online dashboard and user-friendly mobile app.
  • Excellent and responsive US-based customer support.
  • Straightforward setup process.
  • Affordable pricing for small businesses.
  • Offers a professional business number while keeping personal numbers private.
Cons of Unitel Voice
  • Lack of direct texting functionality within the app is a major drawback.
  • App experiences frequent call drops and connection issues.
  • Desktop version suffers from slow loading times.
  • Occasional glitches and service disruptions following system updates.
  • Confusing call answering process, requiring multiple button presses.
  • Some users have reported unauthorized credit card charges and difficulties obtaining refunds.
  • Interface is considered slow, particularly the missed calls page.
  • Limited customization options for extensions, specifically for departments and employees.
  • Texting feature is currently unavailable.

Unitel Voice pricing

The commentary is based on 9 reviews from Unitel Voice Capterra reviews, Unitel Voice G2 reviews and Unitel Voice GetApp reviews.

UniTel Voice receives consistent praise for its competitive pricing and affordable plans, making it a cost-effective solution for small businesses seeking feature-rich virtual phone systems.

Users sentiment

Strongly positive
+1

See the Unitel Voice pricing page.

  • Unitel Voice has a free trial.

Start-Up

$9.99/month

Includes one phone number, 500 monthly minutes, and three users. This plan is suitable for individuals or small teams with basic needs.

Unlimited

$24.99/month

Includes one phone number, unlimited minutes, and unlimited users. This plan is designed for individuals or businesses with high call volume needs.

Office

$29.99/month

Includes one phone number, unlimited minutes, and three users. This plan also includes a mobile app, desktop softphone, desk phones, presence indicator, and team messaging. This plan is suitable for small businesses that need a comprehensive phone system.

Office-Max

$69.99/month

Includes one phone number, unlimited minutes, and ten users. This plan also includes a mobile app, desktop softphone, desk phones, presence indicator, and team messaging. This plan is suitable for medium to large businesses that require a feature-rich phone system.


Unitel Voice alternatives

  • Logo of JustCall
    JustCall
    More suitable for sales, support and marketing teams. It offers AI-powered conversation insights and a wider range of integrations with other business tools. However, JustCall has a more negative pricing sentiment.
  • Logo of Nextiva
    Nextiva
    Better for larger companies and has more momentum. Offers a more comprehensive suite of tools that go beyond basic phone service.
  • Logo of NUACOM
    NUACOM
    It has more momentum and is a better fit for larger organizations.

  • Unitel Voice FAQ


    Reviewed by

    MK
    Michal Kaczor
    CEO at Gralio

    Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

    TT
    Tymon Terlikiewicz
    CTO at Gralio

    Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.