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Unitel Voice description
Unitel Voice is a virtual phone system designed for small and growing businesses. It allows you to use local or toll-free numbers on your existing devices, separating business and personal communications. Features include custom greetings, call routing, voicemail, and the ability to make and receive calls from various devices. Unitel Voice prides itself on its straightforward setup and accessible, US-based customer support.
Who is Unitel Voice best for
Unitel Voice is a great option for small businesses in various sectors like healthcare, finance, and retail seeking a user-friendly phone system. Users appreciate its straightforward setup and exceptional customer support. However, potential customers should consider the reported issues with call quality and limited functionality in the app.
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Ideal for small businesses, may not be suitable for larger enterprises.
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A strong fit for businesses in healthcare, finance, retail, and other industries seeking reliable communication.
Unitel Voice features
| Supported Voicemails can be accessed via the Unitel mobile app. |
| Supported The mobile app allows users to make and receive calls. |
| Supported Unitel Voice allows forwarding calls to other numbers. |
| Supported Custom greetings are supported and can be adjusted as needed. |
| Supported Unitel Voice offers voicemail features like custom greetings and transcription. |
| Supported Unitel Voice supports sending and receiving text messages using toll-free numbers. |
| Supported Unitel Voice supports call routing with features like time-based routing and fallback options. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Unitel Voice reviews
We've summarised 48 Unitel Voice reviews (Unitel Voice GetApp reviews, Unitel Voice Capterra reviews and Unitel Voice G2 reviews) and summarised the main points below.
- Intuitive online dashboard and user-friendly mobile app.
- Excellent and responsive US-based customer support.
- Straightforward setup process.
- Affordable pricing for small businesses.
- Offers a professional business number while keeping personal numbers private.
- Lack of direct texting functionality within the app is a major drawback.
- App experiences frequent call drops and connection issues.
- Desktop version suffers from slow loading times.
- Occasional glitches and service disruptions following system updates.
- Confusing call answering process, requiring multiple button presses.
- Some users have reported unauthorized credit card charges and difficulties obtaining refunds.
- Interface is considered slow, particularly the missed calls page.
- Limited customization options for extensions, specifically for departments and employees.
- Texting feature is currently unavailable.
Unitel Voice pricing
The commentary is based on 9 reviews from Unitel Voice Capterra reviews, Unitel Voice G2 reviews and Unitel Voice GetApp reviews.
UniTel Voice receives consistent praise for its competitive pricing and affordable plans, making it a cost-effective solution for small businesses seeking feature-rich virtual phone systems.
Users sentiment
See the Unitel Voice pricing page.
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Unitel Voice has a free trial.
Start-Up
Includes one phone number, 500 monthly minutes, and three users. This plan is suitable for individuals or small teams with basic needs.
Unlimited
Includes one phone number, unlimited minutes, and unlimited users. This plan is designed for individuals or businesses with high call volume needs.
Office
Includes one phone number, unlimited minutes, and three users. This plan also includes a mobile app, desktop softphone, desk phones, presence indicator, and team messaging. This plan is suitable for small businesses that need a comprehensive phone system.
Office-Max
Includes one phone number, unlimited minutes, and ten users. This plan also includes a mobile app, desktop softphone, desk phones, presence indicator, and team messaging. This plan is suitable for medium to large businesses that require a feature-rich phone system.
Unitel Voice alternatives
Talkdesk
Talkdesk is a much better fit for Enterprise customers and has more momentum. It's pricier and more complex, best for larger businesses with complex contact center operations.
eVoice
eVoice is a better fit for small to medium businesses, while Unitel Voice caters more towards growing businesses. eVoice is growing faster and has more momentum.
JustCall
More suitable for sales, support and marketing teams. It offers AI-powered conversation insights and a wider range of integrations with other business tools. However, JustCall has a more negative pricing sentiment.
Nextiva
Better for larger companies and has more momentum. Offers a more comprehensive suite of tools that go beyond basic phone service.
NUACOM
It has more momentum and is a better fit for larger organizations.
CircleLoop
Better for larger companies. It is growing faster and caters to the UK market. However, users report inconsistency in call logging and dropped calls.
Unitel Voice FAQ
What is Unitel Voice and what does Unitel Voice do?
Unitel Voice is a virtual phone system for small businesses seeking a professional image. It allows calls and texts using business numbers on existing devices, separating business and personal communications. While praised for its user-friendly design and strong customer support, some users have reported issues with call quality and limited functionality within the mobile app.
How does Unitel Voice integrate with other tools?
Unitel Voice offers integrations to enhance its functionality. It enables connecting with other business tools to streamline communication and operations.
What the main competitors of Unitel Voice?
Alternatives to Unitel Voice include virtual phone systems like eVoice and CircleLoop, and cloud-based communication platforms such as Talkdesk, JustCall, Nextiva, and NUACOM. These competitors offer a range of features and cater to businesses of various sizes and needs.
Is Unitel Voice legit?
Unitel Voice is a legitimate virtual phone system. User reviews highlight its ease of use and excellent customer support. However, potential users should be aware of reported issues with the app's functionality and occasional service disruptions.
How much does Unitel Voice cost?
Unitel Voice pricing starts at $9.99/month for the Start-Up plan with additional users available for $9.99/user/month. Unitel Voice also offers Unlimited, Office, and Office-Max plans suitable for individuals, small teams, and businesses.
Is Unitel Voice customer service good?
Based on reviews, Unitel Voice receives generally positive feedback for its customer service. Users highlight the helpfulness and professionalism of the support team, especially their prompt responses and ability to resolve issues effectively.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.