Unitel Voice vs NUACOM

by Gralio Feb 24, 2025

Unitel Voice and NUACOM are both cloud-based phone systems catering to different business needs. Unitel Voice is a cost-effective solution for small businesses prioritizing essential calling features and ease of use, while NUACOM offers a more robust platform with advanced functionalities and integrations, ideal for sales and customer service teams.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 209 reviews and 60 websites, saving 1 hour, 39 minutes of reading.

Unitel Voice

Website LinkedIn Twitter

NUACOM

Website LinkedIn Twitter

About

Unitel Voice is a virtual phone system designed for small and growing businesses. It allows you to use local or toll-free numbers on your existing devices, separating business and personal communications. Features include custom greetings, call routing, voicemail, and the ability to make and receive calls from various devices. Unitel Voice prides itself on its straightforward setup and accessible, US-based customer support.

NUACOM is a cloud-based phone system designed for modern businesses, particularly sales and customer service teams. It offers a range of features including call routing, CRM integration, voicemail-to-email, call recording, and analytics. NUACOM aims to enhance sales calls, streamline customer support, and improve team productivity, all while offering flexible and scalable solutions suitable for remote and in-office teams.

Summary

Main difference

Unitel Voice offers a simpler, more affordable solution focused on core calling features, ideal for small businesses prioritizing cost-effectiveness. NUACOM provides advanced features like CRM integrations and helpdesk support, better suited for sales and customer service-oriented teams needing robust communication tools.

Relative strengths of Unitel Voice (compared to NUACOM)

Unitel Voice offers a more budget-friendly option, especially for smaller teams, with lower starting prices than NUACOM.
Unitel Voice provides a simpler, more streamlined user experience focused on essential calling features, making it easier to set up and use.
Unitel Voice offers strong US-based customer support, which can be crucial for small businesses needing quick assistance and reliable service.

Relative weaknesses of Unitel Voice (compared to NUACOM)

NUACOM offers better integration with CRM and helpdesk software, enabling more efficient workflows and improved customer management.
NUACOM boasts a more comprehensive suite of features, including advanced call management tools and analytics, offering greater flexibility and scalability.
NUACOM has a higher ease of use rating (1.0 vs 0.56), suggesting a more intuitive and user-friendly interface overall.

Who should use Unitel Voice VS. NUACOM

Unitel Voice offers a simple and affordable virtual phone system perfect for small and growing businesses. Users praise its intuitive interface and responsive customer support. However, some have reported issues with call drops and texting functionality. If you're looking for a straightforward solution to separate business and personal communications, Unitel Voice might be a good fit.

NUACOM is a cloud-based phone system ideal for small to medium-sized businesses with sales and customer service teams. Users praise its exceptional customer service, seamless porting, and user-friendly interface. However, some have reported issues with the softphone and occasional lag. NUACOM offers advanced call management features, flexible solutions, and positive pricing options making it a valuable tool for enhancing communication and productivity.

Ideal for small to medium-sized businesses seeking streamlined communication.
A great fit for businesses in sectors like healthcare, finance, retail, and more.

Best for small businesses, suitable for medium-sized businesses.
Suitable for businesses with sales and customer service teams.

Unitel Voice and NUACOM features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Virtual phone number

Supported

Unitel Voice provides virtual phone numbers accessible from anywhere.

Supported

NUACOM offers virtual phone numbers, allowing users to handle business calls from anywhere.
Call transfer

Supported

Unitel Voice supports both blind and attended call transfers.

Supported

NUACOM supports call transfers to ensure efficient call routing.
Spam call blocking

Supported

Unitel Voice offers spam call blocking with advanced filtering and blacklisting.

Supported

NUACOM offers spam call blocking to minimize interruptions and enhance productivity.
Performance Feedback

Not supported

Unitel Voice does not offer built-in tools for agent performance feedback.

Supported

Call recording, monitoring, and performance tracking enable feedback.
Call monitoring

Not supported

Live call monitoring is not supported.

Partially supported

Live call listening is not explicitly mentioned but call recording and real-time analytics are available.
Call logging

Supported

Unitel Voice offers detailed call logging, recording information like caller details and duration.

Supported

Call logging is supported via the call recording feature and integrations.

Qualities

Value and Pricing Transparency

No data

No data
Customer Service

No data

No data
Ease of Use

No data

No data
Reliability and Performance

No data

No data
Ease of Implementation

No data

No data
Scalability

No data

No data

Unitel Voice and NUACOM Pricing

Unitel Voice offers four pricing tiers: Start-Up, Unlimited, Office, and Office-Max. All plans include standard features such as custom greetings, a free voice talent studio, auto-attendant, department extensions, employee extensions, unlimited call handling, call forwarding, call scheduling, call transferring, and call reporting.

Plans

See full Pricing page

NUACOM provides business phone solutions with tiered subscription plans for different needs. They offer Essentials, Unlimited, and Enterprise plans with varying features. A free trial is not mentioned, but a personalized quote is available. All plans include call features and add-ons.

Plans

See full Pricing page

Unitel Voice and NUACOM review insights

Users love

Intuitive online dashboard and user-friendly mobile app.
Excellent and responsive US-based customer support.
Straightforward setup process.
Affordable pricing for small businesses.
Offers a professional business number while keeping personal numbers private.

Exceptional customer service consistently praised.
Seamless porting process with minimal downtime.
User-friendly interface and easy navigation.
Advanced call management features like call recording, call queues and voicemail transcription.
Flexible and scalable solution suitable for both small businesses and larger organizations.

Users dislike

Lack of direct texting functionality within the app is a major drawback.
App experiences frequent call drops and connection issues.
Desktop version suffers from slow loading times.
Occasional glitches and service disruptions following system updates.
Confusing call answering process, requiring multiple button presses.
Some users have reported unauthorized credit card charges and difficulties obtaining refunds.
Interface is considered slow, particularly the missed calls page.
Limited customization options for extensions, specifically for departments and employees.
Texting feature is currently unavailable.

Some users report issues with the softphone functionality.
Occasional reports of lag on the platform.
Some users found the initial setup process slightly confusing.
Limited information available about integrations with CRM systems like Streak.
Some complaints about the lack of an SMS feature for receiving text messages.

Unitel Voice and NUACOM Ratings

G2

4.7/5

(6)
Capterra

4.5/5

(42)
TrustPilot

4.8/5

(60)

G2

4.7/5

(124)

Company health

Employee growth

9% decrease in the last year

12% increase in the last year

Web traffic

No data

17% increase in the last quarter

Financing

No data

How important is direct texting functionality within the app?

Direct texting functionality within the Unitel Voice app is considered a significant drawback by users, with its absence explicitly mentioned as a major complaint. While Unitel Voice supports texting via toll-free numbers, the lack of in-app texting impacts its usability. Conversely, NUACOM users also express dissatisfaction with the lack of an SMS feature, specifically for receiving texts, suggesting that direct texting functionality is important to users of both platforms.

Which product offers better integration with existing CRM systems?

NUACOM offers better CRM integration than Unitel Voice. While Unitel Voice doesn't mention any CRM integrations, NUACOM explicitly states its CRM integration capabilities in its product description. Furthermore, NUACOM is designed for sales and customer service teams, making CRM integration a critical feature for its target audience.

What are the advantages of Unitel Voice?

Unitel Voice offers a simple and affordable virtual phone system specifically designed for small businesses. Its key advantages include straightforward setup, accessible US-based customer support, and a user-friendly interface praised by users. It effectively separates business and personal communications on existing devices and provides essential features like custom greetings, call routing, and voicemail at a competitive price point.

What are the disadvantages of Unitel Voice?

Unitel Voice suffers from several reported technical issues, including frequent call drops, slow loading times on the desktop app, glitches after system updates, and a confusing call answering process. The texting functionality is limited and considered a major drawback by users. Some users have reported billing issues, such as unauthorized charges and difficulty obtaining refunds. Finally, the platform offers limited customization options for extensions.

Is Unitel Voice cheaper than NUACOM?

No. Unitel Voice's starting price is $9.99 per month for its basic plan, while NUACOM's starting price is $9.99 per user per month. This means that for a business with multiple users, NUACOM will likely be more expensive.

Alternatives to Unitel Voice and NUACOM

Talkdesk

Talkdesk is a cloud-based contact center software that uses AI to improve customer experience. It offers tools like automated call routing, self-service options, and analytics to help businesses of all sizes manage customer interactions. Talkdesk focuses on simplifying complex contact center operations, promising increased efficiency, reduced costs, and improved customer satisfaction. Its AI features aim to streamline tasks, provide data-driven insights, and personalize customer journeys.

JustCall

JustCall is a cloud-based communication platform designed for sales, support, and marketing teams. It lets you make and receive calls, send texts, and manage WhatsApp messages from one place. JustCall integrates with popular CRM and business tools to streamline workflows and offers features like automated dialing, call recording, AI-powered conversation insights, and analytics to help teams communicate more effectively with customers. Businesses use JustCall to increase efficiency, improve customer satisfaction, and gain valuable insights from their communications.

eVoice

eVoice is a virtual phone system designed for small and medium-sized businesses in the US. It allows you to use new or existing business phone numbers with features like a virtual receptionist, customized greetings, voicemail, and conferencing. This means you can project a larger business image and manage your business calls professionally, all without needing complex hardware. eVoice offers different plans for varying business needs at an affordable monthly cost.

Aircall

Aircall is a cloud-based phone system designed for sales and customer support teams. It's known for being user-friendly and integrates with popular tools like Salesforce and HubSpot. Aircall helps businesses manage their calls effectively, track performance with analytics, and improve customer interactions. Features like call routing, IVR menus, and team collaboration tools are all included. Overall, Aircall aims to provide a reliable and modern phone system for businesses of all sizes.

HubSpot Sales Hub

HubSpot Sales Hub is a sales software platform designed to help mid-sized and growing businesses streamline and automate their sales processes. It offers tools for managing contacts, tracking deals, sending emails, and analyzing sales performance. Its focus is on providing a user-friendly interface and a suite of integrated tools that work together seamlessly. HubSpot Sales Hub aims to improve sales efficiency, increase productivity, and drive revenue growth by providing a centralized system for managing all aspects of the sales pipeline.

Dialpad Ai Voice

Dialpad Ai Voice is a cloud-based phone system designed for businesses of all sizes. It offers calling, video conferencing, and instant messaging, all within a single app. What sets it apart is its use of artificial intelligence to transcribe calls, provide post-call summaries, and even suggest action items. This helps teams save time, stay organized, and make data-driven decisions. Dialpad Ai Voice integrates with popular business tools like Google Workspace and Salesforce for streamlined workflows.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

How are we doing?

Is this information helpful to you? Is there anything we are missing?

Did this help you select your product?

Other issues? Vote & Let us know