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eVoice description
eVoice is a virtual phone system designed for small and medium-sized businesses in the US. It allows you to use new or existing business phone numbers with features like a virtual receptionist, customized greetings, voicemail, and conferencing. This means you can project a larger business image and manage your business calls professionally, all without needing complex hardware. eVoice offers different plans for varying business needs at an affordable monthly cost.
Who is eVoice best for
eVoice is a virtual phone system perfect for small and medium-sized businesses. It offers affordable plans with features like a virtual receptionist, call routing, and voicemail transcription. While some users have reported difficulties with cancellations and customer service, many praise the professional features and ease of setup.
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Best for small to medium-sized businesses.
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Ideal for businesses in Healthcare, Finance, Real Estate, Education, and more.
eVoice features
| Supported eVoice offers an iPhone app with features for managing business calls and texts. |
| Supported eVoice offers a dedicated Android app with features for managing calls, texts, and contacts. |
| Supported eVoice supports advanced telephony features, including call management, forwarding, porting, logging, transfer, inbound/outbound call center solutions, multiple numbers, text messaging, and voicemail. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
eVoice reviews
We've summarised 52 eVoice reviews (eVoice GetApp reviews, eVoice TrustPilot reviews, eVoice Capterra reviews and eVoice G2 reviews) and summarised the main points below.
- Professional virtual receptionist features enhance business image.
- Affordable pricing plans suitable for small and medium businesses.
- Generally positive customer service experiences with some agents going above and beyond.
- Easy setup and call management features make it convenient for small teams.
- Call routing and voicemail transcription features are helpful for managing calls effectively.
- Difficult to cancel service and get a refund.
- Sudden account suspensions with little explanation cause business disruptions.
- Inconsistent customer support - some agents are very helpful, others unhelpful and rude.
- Occasional reports of unexpected price increases.
- Mobile app functionality is considered outdated and difficult to use.
eVoice pricing
The commentary is based on 4 reviews from eVoice Capterra reviews and eVoice TrustPilot reviews.
eVoice's pricing has drawn criticism for unexpected increases and ongoing charges after cancellation attempts. Some users have reported price hikes without notification, while others found the cancellation process difficult, leading to continued billing. Transparency and accurate billing practices appear to be a concern for some customers.
Users sentiment
See the eVoice pricing page.
Monthly
This plan includes unlimited calls within the US and Canada, toll-free or local numbers, number porting, advanced call handling, and multiple extensions.
Yearly
This plan includes unlimited calls within the US and Canada, toll-free or local numbers, number porting, advanced call handling, and multiple extensions.
eVoice alternatives
FrontBetter for larger businesses and teams needing collaboration features. It has broader industry applicability and is growing faster. Users appreciate the collaboration and organizational features but find the rules confusing and search function ineffective. A strong eVoice alternative and competitor.Read more
Unitel VoiceBetter for small to mid-sized businesses. Higher rated by users. Positive user feedback highlights accessible customer support and easy setup. An eVoice alternative and competitor.Read more
ChameleonBetter for larger companies and software companies. A strong eVoice alternative for user onboarding and in-app guidance. Higher customer satisfaction.Read more
FreshserviceBetter for larger businesses. More comprehensive IT management solution. Offers AI-powered self-service and ITSM. Has stronger customer service and is growing faster.Read more
TiledeskBetter for enterprise companies. Has superior customer support. Offers open-source and enterprise-grade solutions. Is growing faster in website traffic. An eVoice alternative and competitor.Read more
Zendesk Support SuiteBetter for larger organizations and integrates with more business apps. A strong Zendesk Support Suite alternative for enterprise customer service. Has significantly more momentum.Read more
eVoice FAQ
What is eVoice and what does eVoice do?
eVoice is a virtual phone system for small and medium-sized businesses. It provides features like a virtual receptionist, custom greetings, voicemail, call routing, and conferencing, enabling professional call management without complex hardware. eVoice offers affordable monthly plans, making it suitable for businesses seeking a cost-effective communication solution.
How does eVoice integrate with other tools?
eVoice integrates with iPhone and Android apps for mobile call management. It also leverages cloud telephony for features like call forwarding, logging, and voicemail. Further integrations are not explicitly detailed.
What the main competitors of eVoice?
eVoice competes with other virtual phone systems like Unitel Voice, which focuses on small businesses, and more comprehensive customer service platforms such as Front and Zendesk Support Suite. Alternatives also include Freshservice and Tiledesk.
Is eVoice legit?
Yes, eVoice is a legitimate virtual phone system provider. While some users report difficulties with cancellations and customer service inconsistencies, many appreciate its affordable pricing and professional features like the virtual receptionist. Consider exploring alternatives if these concerns are critical for your business.
How much does eVoice cost?
eVoice pricing starts at $14 per month for a monthly subscription and $12 per month (billed annually) for a yearly subscription. Both plans offer unlimited calls and several features. Add-ons like call recording and a live receptionist incur extra costs, but pricing isn't publicly available.
Is eVoice customer service good?
eVoice customer service receives mixed reviews. Some customers praise helpful and patient agents who go the extra mile, while others report unhelpful and rude representatives. Many customers complain about difficulty canceling their subscriptions. There are also reports of sudden account suspensions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.