Nextiva vs Readymode

by Gralio Feb 10, 2025

Nextiva and Readymode cater to different communication needs. Nextiva provides a comprehensive platform with various channels, while Readymode specializes in outbound calling. Choose Nextiva for unified communications and Readymode for sales-focused call management.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 3473 reviews and 50 websites, saving 19 hours, 42 minutes of reading.

Nextiva

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Readymode

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About

Nextiva is a cloud-based platform that combines communication tools like phone, video, and chat with contact center software. This helps businesses manage customer interactions across different channels, like phone calls, emails, and online chats, within a single system. Nextiva uses artificial intelligence to automate tasks, provide customer insights, and improve agent productivity. It is designed for businesses of all sizes and is particularly helpful for those wanting to improve customer experience and streamline communication.

Readymode is a cloud-based contact center software for businesses that make a lot of calls. It includes a predictive dialer that automatically adjusts dialing speed to connect agents with more leads. Readymode also offers built-in tools for lead management, CRM, compliance, and reporting. It is suitable for industries such as home improvement, healthcare, and real estate, where outbound calling is important. Readymode offers free setup and technical support.

Summary

Main difference

Nextiva offers a broader suite of unified communications tools, including video and chat, making it suitable for businesses needing diverse communication channels. Readymode focuses on outbound call management with advanced dialing features, ideal for sales-intensive operations.

Relative strengths of Nextiva (compared to Readymode)

Offers a wider range of communication channels beyond calling, such as video and chat.
Integrates a broader set of features like CRM, improving overall workflow.
Provides more transparent pricing with detailed plan breakdowns.

Relative weaknesses of Nextiva (compared to Readymode)

Lacks advanced dialing features like predictive dialing found in Readymode.
Mobile app functionality is limited compared to Readymode.
Customer support, while generally positive, has some negative reviews regarding responsiveness.

Who should use Nextiva VS. Readymode

Nextiva is a cloud-based unified communication and contact center solution ideal for businesses of all sizes. Users praise Nextiva's robust platform, ease of use, and excellent customer support. However, some have reported issues with the mobile app's functionality and call flow management. It offers a cost-effective way to streamline communications, improve customer experience, and boost agent productivity.

Readymode is a cloud-based contact center software ideal for businesses that rely on outbound calling. It offers predictive dialing, CRM integration, and real-time reporting. Users praise its comprehensive features and ease of use, especially for increasing agent talk time. However, some users have reported occasional downtime and inflexible reporting. Readymode offers two affordable pricing plans starting at $150/month.

Ideal for small, medium, and enterprise businesses seeking a unified communication platform.
A good fit for various industries, including Healthcare, Finance, Retail, and more.

Best for small to medium-sized businesses needing efficient call management.
Suitable for industries relying on outbound calls, such as home improvement and healthcare.

Nextiva and Readymode features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Voicemail

Supported

Nextiva offers voicemail service with features like custom greetings and voicemail-to-email.

Supported

Readymode offers voicemail service with management features.
Multi-level IVR

Supported

Nextiva supports multi-level IVR systems for creating complex phone trees.

Supported

Readymode supports multi-level IVR by using nodes and options.
Progressive dialing

Supported

Nextiva supports progressive dialing for its call center software.

Supported

Readymode supports progressive dialing to optimize agent productivity.
Helpdesk integration

Partially supported

Nextiva integrates with helpdesk platforms like Zendesk and ServiceNow.

Partially supported

Readymode might support helpdesk integration via custom integrations.
Mobile app

Supported

Nextiva offers a mobile app for making and receiving calls.

Not supported

Readymode does not appear to offer a mobile app for calls.

Qualities

Value and Pricing Transparency

+0.56

Rather positive sentiment

+0.2

Neutral sentiment
Customer Service

+0.73

Strongly positive sentiment

+0.78

Strongly positive sentiment
Ease of Use

+0.76

Strongly positive sentiment

+0.73

Strongly positive sentiment
Reliability and Performance

+0.42

Rather positive sentiment

+0.14

Neutral sentiment
Ease of Implementation

+0.42

Rather positive sentiment

+0.6

Rather positive sentiment
Scalability

+0.55

Rather positive sentiment

+0

Neutral sentiment

Nextiva and Readymode Pricing

Nextiva offers a suite of unified customer experience management solutions for businesses of all sizes. The pricing is structured in a tiered model, with plans ranging from $20 to $75 per user per month when billed annually. Each plan builds upon the previous one, adding more features and capabilities. A complete feature comparison chart is available for download.

Plans

User sentiment

Rather positive

+0.56

See full Pricing page

Readymode offers two seat-based pricing plans: Readymode Starter and Readymode iQ. Both plans include unlimited support and waived setup fees. Readymode iQ includes additional features such as DID Reputation check, 30 DIDs, call cadencing, autopilot, and unlimited integrations. Inbound minutes are charged at $0.02/min for both plans.

Plans

User sentiment

Neutral

+0.2

See full Pricing page

Nextiva and Readymode review insights

3395 reviews analysed from and

Users love

Superior customer support, always available.
The platform is mature and easy to use.
The screen showing calls and voicemails is easy to use.
The call recording feature helps me meet regulatory guidelines.
Nextiva is a cost-effective solution.

Predictive dialing effectively manages call volumes and increases agent talk time, leading to higher productivity.
Seamless integration with CRM systems streamlines customer interactions and data management.
Real-time reporting provides valuable insights into call center performance and agent activity.
Whisper coaching and call monitoring features help improve agent training and call quality.
The platform is generally praised for its comprehensive set of features and ease of use for core functionalities.

Users dislike

The mobile app is underwhelming with limited functionality.
The automated phone system dropped my call.
Call center controls are an addon.
Lots of login errors.
It is difficult to manage call flows and voicemails.

Readymode experiences occasional downtime, impacting agent productivity and customer service.
Reporting features lack flexibility and customization options to meet specific business needs.
Integration with external tools can be inconsistent, sometimes causing workflow disruptions.
The user interface is considered outdated and less intuitive, especially for new users.
Occasional delays occur in real-time data updates and information display, affecting decision-making.

Nextiva and Readymode Ratings

G2

4.5/5

(2513)
Capterra

4.6/5

(804)
TrustPilot

4.7/5

(38)
Glassdoor

4.2/5

(1045)

G2

4.7/5

(78)
TrustPilot

4.5/5

(40)

Company health

Employee growth

6% increase in the last year

No data

Web traffic

8% decrease in the last quarter

No data

Financing

May 2021 - $200M

No data

How do Nextiva and Readymode's CRM integrations differ?

Nextiva integrates with various CRM systems, but the specifics aren't detailed. Readymode promotes "unlimited integrations," including CRM, but details about specific integrations and their depth are lacking for both products. Therefore, it's difficult to pinpoint precise differences in their CRM integration capabilities without further information.

Which product best supports a high-volume outbound sales team?

Readymode better supports a high-volume outbound sales team. Its product description explicitly focuses on high-volume outbound calling and features a predictive dialer to optimize agent talk time. While Nextiva offers a broader unified communications platform, Readymode's specialized features like power dialing, preview dialing, and automated dialing cater specifically to the needs of outbound sales teams. Additionally, Readymode includes built-in lead management and CRM, further supporting sales operations.

What are the advantages of Nextiva?

Nextiva offers a broader range of communication channels beyond calling, including video and chat, making it a more comprehensive unified communications platform. It also caters to a wider variety of industries and has significantly more user reviews across multiple platforms, suggesting broader adoption and market validation. Nextiva's pricing is more granular, potentially offering a better fit for businesses with varying budget needs. Finally, user reviews highlight Nextiva's mature platform and ease of use, particularly for call and voicemail management.

What are the disadvantages of Nextiva?

Nextiva suffers from a less robust mobile application with limited functionality compared to its desktop counterpart. Users have reported difficulties managing call flows and voicemails, finding the system less intuitive than desired. Additionally, some users have experienced login errors and dropped calls within the automated phone system, impacting reliability. While Nextiva offers a good core feature set, some advanced call center controls require additional cost as add-ons.

Is Nextiva cheaper than Readymode?

Nextiva's pricing starts at $20 per user per month, while Readymode's pricing starts at $150 per month. Therefore, without knowing the number of users, it's impossible to definitively say whether Nextiva is cheaper than Readymode. For a single user, Nextiva would be cheaper. However, with two or more users, Readymode could potentially be more cost-effective.

Alternatives to Nextiva and Readymode

Talkdesk

Talkdesk is a cloud-based contact center software that uses AI to improve customer experience. It offers tools like automated call routing, self-service options, and analytics to help businesses of all sizes manage customer interactions. Talkdesk focuses on simplifying complex contact center operations, promising increased efficiency, reduced costs, and improved customer satisfaction. Its AI features aim to streamline tasks, provide data-driven insights, and personalize customer journeys.

JustCall

JustCall is a cloud-based communication platform designed for sales, support, and marketing teams. It lets you make and receive calls, send texts, and manage WhatsApp messages from one place. JustCall integrates with popular CRM and business tools to streamline workflows and offers features like automated dialing, call recording, AI-powered conversation insights, and analytics to help teams communicate more effectively with customers. Businesses use JustCall to increase efficiency, improve customer satisfaction, and gain valuable insights from their communications.

Connex One

Connex One is a cloud-based contact center platform designed to improve how businesses interact with their customers. It allows you to manage communication across multiple channels like voice, email, and chat from one central location. Connex One stands out with its focus on using automation and AI to improve efficiency and customer experience. It promises to streamline your contact center operations, improve agent productivity and deliver a better experience for your customers.

Quvu

Quvu is a cloud-based contact center management software designed to improve outbound call efficiency. It features a predictive dialler that automates and optimizes call connections for agents, aiming to increase productivity and customer conversations. Quvu offers real-time analytics, customizable reports, and compliance features adhering to industry regulations. It integrates with existing CRM systems and is suitable for mid-sized to large businesses looking to streamline their outbound call operations.

Zoom Workplace

Zoom Workplace is an all-in-one platform designed to streamline communication and boost productivity for modern teams. It combines video conferencing, chat, phone, email, calendar, and AI-powered features like meeting summaries and message composition. Collaboration tools like whiteboarding, note-taking, and task management are also included. Additionally, Zoom Workplace offers solutions for hybrid work environments, such as desk reservations, visitor management, and digital signage.

Aloware

Aloware is a cloud-based contact center software designed for small to medium-sized businesses in the US. It helps manage sales and customer interactions through phone calls, text messaging, and automation, all within a single platform. Aloware integrates with popular CRMs like HubSpot and Salesforce, enabling businesses to streamline communication, track customer interactions, and improve sales team efficiency. Key features include a power dialer, automated texting, AI-powered voice analytics, and tools to ensure compliant calling practices.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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