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8x8 CPaaS description
8x8 CPaaS is a communication platform that helps businesses add messaging, voice, and video features to their existing apps or websites. It offers various communication channels like SMS, WhatsApp, voice calls, and video calls. 8x8 CPaaS focuses on providing reliable and secure communication solutions for businesses of all sizes. It sets itself apart with its global reach, easy integration process, and strong security measures. 8x8 CPaaS promises to simplify business communications and enhance customer experience.
Who is 8x8 CPaaS best for
8x8 CPaaS is a communication platform enabling businesses to integrate messaging, voice, and video into apps and websites. It offers SMS, WhatsApp, voice calls, and video calls, focusing on reliable and secure communication. 8x8 CPaaS simplifies communications and enhances customer experience, especially for e-commerce, fintech, logistics, and healthcare companies.
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Best for small to medium-sized businesses.
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Ideal for businesses in e-commerce, fintech, logistics, and healthcare.
8x8 CPaaS features
| Supported 8x8 CPaaS supports sending and receiving text messages via its SMS API. |
| Supported 8x8 CPaaS offers secure video conferencing with end-to-end encryption and security certifications. |
| Supported 8x8 CPaaS supports personalized automated bulk messages and 1:1 texting via SMS and WhatsApp. |
8x8 CPaaS pricing
See the 8x8 CPaaS pricing page.
8x8 CPaaS alternatives
TragofoneBetter for IT and telecom companies seeking white-label VoIP solutions. 8x8 CPaaS has more momentum.Read more
TalkdeskBetter for contact centers and customer experience. More established and has wider industry application. Offers helpdesk integrations and real-time dashboards.Read more
Authkey.ioMore focused on startups and businesses relying on WhatsApp interactions. Has significantly more momentum in terms of employee growth. Offers email and 2FA features. Integrates with CRM systems like Solve CRM and Kylas.Read more
JustCallBetter for sales, support, and marketing teams needing streamlined communication and CRM integrations. It has AI-powered conversation insights and a faster employee growth rate, suggesting more momentum.Read more
Tencent RTCFocuses on real-time video and audio features for apps and websites. A Tencent RTC alternative for SMS and WhatsApp integrations. Has more momentum currently.Read more
NextivaBetter for managing customer interactions across multiple channels. More suitable for businesses with call centers or those focused on improving customer experience.Read more
8x8 CPaaS FAQ
What is 8x8 CPaaS and what does 8x8 CPaaS do?
8x8 CPaaS is a communication platform enabling businesses to integrate messaging, voice, and video into apps and websites. It offers SMS, WhatsApp, voice calls, and video calls, focusing on reliable and secure communication solutions. 8x8 CPaaS simplifies communications and enhances customer experience.
How does 8x8 CPaaS integrate with other tools?
8x8 CPaaS integrates with existing apps and websites through its APIs. It supports communication channels such as SMS, WhatsApp, voice calls, and video calls, allowing businesses to seamlessly embed these features into their platforms.
What the main competitors of 8x8 CPaaS?
Top alternatives to 8x8 CPaaS include Talkdesk, JustCall, Nextiva, and Tencent RTC. These competitors offer similar CPaaS functionality, such as messaging, voice, and video APIs, catering to businesses seeking integrated communication solutions.
Is 8x8 CPaaS legit?
Yes, 8x8 CPaaS is a legitimate cloud-based communication platform. It's a safe and reliable choice for businesses seeking to integrate messaging, voice, and video features into their applications or websites. 8x8 CPaaS offers a suite of communication APIs and SDKs.
How much does 8x8 CPaaS cost?
I couldn't find pricing details for 8x8 CPaaS. Contact 8x8 directly for product pricing and to determine if 8x8 CPaaS is worth it for your needs.
Is 8x8 CPaaS customer service good?
Customer reviews suggest 8x8 CPaaS is a highly effective communication tool. While customer service response times can be slow, issues are ultimately resolved. Some users have reported dropped calls as a recurring problem.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.