wolkvox vs Talkdesk

by Gralio Feb 23, 2025

Wolkvox and Talkdesk are both cloud-based contact center solutions, but they cater to different needs. Wolkvox focuses on ease of use and affordability, while Talkdesk emphasizes advanced AI features and integrations. Both offer core contact center functionalities, but their strengths lie in different areas.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 3045 reviews and 60 websites, saving 17 hours, 25 minutes of reading.

wolkvox

Website LinkedIn Twitter

Talkdesk

Website LinkedIn Twitter

About

Wolkvox is a cloud-based contact center software that helps businesses manage customer interactions across multiple channels like phone, email, chat, and social media. It offers features such as automated dialing, call routing, and analytics to improve agent productivity and customer satisfaction. Wolkvox also incorporates AI-powered tools like chatbots and voicebots to automate tasks and personalize customer experiences. The software is designed to be easy to use and quick to implement, making it suitable for businesses of all sizes. Wolkvox focuses on various industries and emphasizes its strong security and compliance standards.

Talkdesk is a cloud-based contact center software that uses AI to improve customer experience. It offers tools like automated call routing, self-service options, and analytics to help businesses of all sizes manage customer interactions. Talkdesk focuses on simplifying complex contact center operations, promising increased efficiency, reduced costs, and improved customer satisfaction. Its AI features aim to streamline tasks, provide data-driven insights, and personalize customer journeys.

Summary

Main difference

Wolkvox is better for you if you prioritize ease of use, cost-effectiveness, and omnichannel capabilities, especially if you are a small to medium-sized business. Talkdesk is better for you if you need advanced AI-powered features, robust analytics, and seamless integration with helpdesk solutions like Zendesk and Salesforce, particularly for medium to large businesses.

Relative strengths of wolkvox (compared to Talkdesk)

Strong omnichannel capabilities, integrating various communication channels seamlessly.
Cost-effective solution with flexible pricing, suitable for budget-conscious businesses.
User-friendly interface praised for ease of use and implementation.

Relative weaknesses of wolkvox (compared to Talkdesk)

Limited customization options for specific integrations.
Occasional connectivity issues reported with certain carriers.
Mobile app functionality needs improvement.

Who should use wolkvox VS. Talkdesk

Wolkvox is a cost-effective, easy-to-use cloud-based contact center software praised for its omnichannel capabilities and robust real-time monitoring. Users appreciate the intuitive interface and excellent customer support. While some users mention limited customization and occasional connectivity issues, the overall user experience is positive, particularly for businesses seeking an affordable, feature-rich solution.

Talkdesk is a cloud-based contact center solution ideal for medium to large businesses. It offers AI-powered tools like automated call routing and self-service options. Users praise features like the helpful "Co-pilot" and Salesforce integration, while some find the mobile app lacking and statistical metrics unclear. Talkdesk aims to boost efficiency and customer satisfaction.

Best for small to medium-sized businesses.
Ideal for finance, software, and telecommunications.

Best for medium to large businesses seeking enhanced customer service.
Ideal for various sectors, including Healthcare, Finance, and E-commerce.

wolkvox and Talkdesk features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Real-time statistics

Supported

Wolkvox offers dashboards with real-time call statistics, including historical reports.

Supported

Talkdesk offers real-time dashboards that display live call statistics, letting users track KPIs like service level, abandon rate, wait time, and inbound contacts. These dashboards are customizable and can be shared.
Helpdesk integration

Partially supported

Wolkvox offers integrations with various platforms via API, potentially including helpdesk software.

Supported

Talkdesk integrates with helpdesk solutions like Zendesk, Freshdesk, Salesforce, and ServiceNow, offering features like ticket creation, contact updates, and automated workflows. They also provide low-code custom integrations for enhanced flexibility.
Real-time dashboards

Supported

Wolkvox supports real-time dashboards for monitoring KPIs like ticket volume, agent availability, and chat activity.

Supported

Talkdesk offers real-time dashboards that allow monitoring of key metrics such as agent availability and ticket volume in real-time, as confirmed by the provided sources.
Power dialing

Not supported

Wolkvox does not support power dialing as described, but offers predictive, progressive, and preview dialers.

Not supported

Talkdesk offers power dialing, but not in the traditional sense of dialing multiple numbers simultaneously. It uses a one-to-one call ratio, initiating calls only when an agent is available. This prioritizes agent availability and call quality over simultaneous dialing.
Call logging

Supported

Wolkvox supports detailed call logging via its reporting features.

Supported

Talkdesk supports detailed call logging and recording for every call.
Agent monitoring

Supported

Agent monitoring is supported, including call monitoring and real-time activity tracking.

Supported

Talkdesk offers live call listening, allowing supervisors to monitor agent calls in real time.

Qualities

Value and Pricing Transparency

No data

No data
Customer Service

No data

No data
Ease of Use

No data

No data
Reliability and Performance

No data

No data
Ease of Implementation

No data

No data
Scalability

No data

No data

wolkvox and Talkdesk Pricing

The pricing page does not provide any specific pricing details. It encourages users to contact their sales team for a customized quote.

User sentiment

Strongly positive

See full Pricing page

No data

See full Pricing page

wolkvox and Talkdesk review insights

Users love

Easy to use and implement, praised for intuitive interface.
Cost-effective compared to competitors, flexible pricing model.
Omnichannel capabilities highly valued, seamless integration of multiple channels.
Robust real-time monitoring and reporting features.
Excellent customer support and responsive technical assistance.

Excellent Salesforce integration
The "Co-pilot" feature is very helpful
User-friendly interface
Helpful AI-generated call summaries

Users dislike

Limited customization for specific integrations.
Occasional connectivity issues reported, especially with certain carriers.
Mobile app functionality needs improvement.
Reporting interface could be more visually appealing.

Difficult to understand the origin of specific statistical metrics
Calls sometimes simply do not come through
Talkdesk can sometimes delay call stats
The mobile app is lacking in functionality

wolkvox and Talkdesk Ratings

G2

4.6/5

(10)
Capterra

4.6/5

(99)

G2

4.4/5

(2241)
Capterra

4.5/5

(674)
TrustPilot

2.5/5

(40)
Glassdoor

3.2/5

(887)

Company health

Employee growth

16% increase in the last year

No change in the last year

Web traffic

8% increase in the last quarter

37% decrease in the last quarter

Financing

No data

April 2021 - $497M

How do Talkdesk's AI-powered features compare to wolkvox's in improving customer experience?

Talkdesk emphasizes AI-powered features like automated call routing, self-service options, and AI-generated call summaries to improve agent efficiency and personalize customer journeys. Wolkvox also utilizes AI for chatbots and voicebots to automate tasks and personalize experiences. While both leverage AI, Talkdesk appears to more deeply integrate AI across its platform, offering features like the "Co-pilot" to assist agents, while Wolkvox's AI focus seems primarily on automation through bots.

Which product provides better integration with existing CRM and helpdesk systems?

Talkdesk provides better integration with existing CRM and helpdesk systems. It offers integrations with popular platforms like Zendesk, Freshdesk, Salesforce, and ServiceNow, including features like ticket creation and automated workflows. While Wolkvox is praised for ease of use and omnichannel capabilities, specific information regarding CRM and helpdesk integrations is limited.

What are the advantages of wolkvox?

Wolkvox stands out for its ease of use and implementation, cost-effectiveness, and strong omnichannel capabilities. Users praise its intuitive interface and seamless integration of multiple communication channels. It also receives positive feedback for its robust real-time monitoring and reporting features, along with excellent customer support.

What are the disadvantages of wolkvox?

Wolkvox users report limited customization for specific integrations, occasional connectivity issues, a mobile app in need of improvement, and a reporting interface that could be more visually appealing. Additionally, compared to Talkdesk, Wolkvox has less available data regarding non-functional features like value and pricing transparency, ease of use, and scalability.

Alternatives to wolkvox and Talkdesk

Zoom Workplace

Zoom Workplace is an all-in-one platform designed to streamline communication and boost productivity for modern teams. It combines video conferencing, chat, phone, email, calendar, and AI-powered features like meeting summaries and message composition. Collaboration tools like whiteboarding, note-taking, and task management are also included. Additionally, Zoom Workplace offers solutions for hybrid work environments, such as desk reservations, visitor management, and digital signage.

Daktela

Daktela is a cloud-based contact center software that helps businesses manage customer interactions across multiple channels like voice, email, chat, and social media. It offers tools for call handling, automated messaging, agent productivity, and workforce management. Daktela is suitable for teams of all sizes and integrates with popular CRM and business applications. It stands out with its focus on AI-powered automation for tasks like call routing and agent assistance, aiming to improve efficiency and customer satisfaction.

Unitel Voice

Unitel Voice is a virtual phone system designed for small and growing businesses. It allows you to use local or toll-free numbers on your existing devices, separating business and personal communications. Features include custom greetings, call routing, voicemail, and the ability to make and receive calls from various devices. Unitel Voice prides itself on its straightforward setup and accessible, US-based customer support.

HubSpot Sales Hub

HubSpot Sales Hub is a sales software platform designed to help mid-sized and growing businesses streamline and automate their sales processes. It offers tools for managing contacts, tracking deals, sending emails, and analyzing sales performance. Its focus is on providing a user-friendly interface and a suite of integrated tools that work together seamlessly. HubSpot Sales Hub aims to improve sales efficiency, increase productivity, and drive revenue growth by providing a centralized system for managing all aspects of the sales pipeline.

JustCall

JustCall is a cloud-based communication platform designed for sales, support, and marketing teams. It lets you make and receive calls, send texts, and manage WhatsApp messages from one place. JustCall integrates with popular CRM and business tools to streamline workflows and offers features like automated dialing, call recording, AI-powered conversation insights, and analytics to help teams communicate more effectively with customers. Businesses use JustCall to increase efficiency, improve customer satisfaction, and gain valuable insights from their communications.

Webex Calling

Webex Calling, used by 13 million users globally, lets you move your company's phone system to the cloud. This reliable and scalable solution replaces your physical PBX system, making calls simple to manage and easy to scale as your business grows.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

How are we doing?

Is this information helpful to you? Is there anything we are missing?

Did this help you select your product?

Other issues? Vote & Let us know