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Crexendo description
Crexendo is a cloud-based communication platform designed for businesses of all sizes. It offers a suite of features including VoIP calling, video conferencing, messaging, and call center solutions, all accessible from various devices. Crexendo emphasizes its reliability with a 100% uptime guarantee and focuses on user-friendly tools for easy management. They are recognized for their strong customer satisfaction ratings and offer integrations with popular business software. Their "VIP" platform aims to provide a complete communication solution for modern businesses.
Who is Crexendo best for
Crexendo is a cloud-based communication platform ideal for small to medium-sized businesses. It offers VoIP calling, video conferencing, messaging, and call center solutions, accessible from various devices. Users praise its reliability, user-friendly interface, and excellent customer service, while some find the admin console challenging. Crexendo is praised for its competitive pricing and comprehensive features.
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Ideal for small to medium-sized businesses seeking a streamlined, cost-effective communication solution.
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A good fit for professional service businesses needing reliable communication tools.
Crexendo features
| Supported Crexendo offers voicemail services with features like accessing messages via desk phones and online portals. |
| Supported Crexendo supports business SMS and MMS via its VIP Business Marketing Messaging service. |
| Supported Crexendo offers a unified communications platform with voice, video, and likely other collaboration tools. |
| Supported Crexendo offers cloud VoIP calling with advanced call management features like call forwarding and conferencing. |
| Supported Crexendo offers an AI-powered omnichannel contact center solution called VIP CX. |
| Supported Crexendo integrates with other apps and services, including CRM systems and over 400 business applications. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Crexendo reviews
We've summarised 203 Crexendo reviews (Crexendo G2 reviews) and summarised the main points below.
- Excellent and responsive customer service, especially during onboarding and troubleshooting.
- Competitive pricing and cost savings compared to previous providers.
- Reliable service and uptime, with quick issue resolution.
- User-friendly mobile app (CrexGo) for remote work and call management.
- Comprehensive features, including call forwarding, voicemail to email, and call recording.
- Difficult to navigate the online management console.
- Phone hardware issues, loose connections, and frequent replacements.
- Limited customization options for voicemail greetings.
- Steep learning curve for some features.
Crexendo pricing
The commentary is based on 42 reviews from Crexendo G2 reviews.
Crexendo users consistently praise its competitive pricing and cost savings, often highlighting a significant reduction in their phone bills compared to previous providers. Many reviewers mention affordable plans and excellent value for the features offered, making it a budget-friendly VoIP solution.
Users sentiment
Crexendo alternatives
GoTo ConnectBetter for larger enterprises and has broader industry applicability. GoTo Connect is growing faster and offers video conferencing features. Crexendo alternatives and competitors should consider GoTo Connect.Read more
TalkdeskBetter for larger companies needing AI-powered contact center features. More industry-specific applications in areas like e-commerce and retail. A Crexendo alternative or competitor, but with slower employee growth.Read more
HubSpot Sales HubBetter for mid-sized businesses focused on sales process automation and integration with marketing tools. A Crexendo alternative popular for its user-friendly interface, but note that pricing can be a concern.Read more
Yeastar P-Series PBX SystemOffers more flexible deployment options and higher rated by users. A strong Crexendo competitor for businesses needing on-premise or hybrid solutions.Read more
Zoom WorkplaceBetter for larger organizations and hybrid work. A strong Crexendo alternative for comprehensive communication and collaboration needs, especially if video conferencing and AI features are important.Read more
Crexendo FAQ
What is Crexendo and what does Crexendo do?
Crexendo is a cloud-based business communication platform offering VoIP, video conferencing, messaging, and call center solutions. It's known for reliable service, a user-friendly mobile app, and competitive pricing, making it suitable for small to medium-sized businesses seeking a unified communication system. However, some users find the online management console difficult to navigate.
How does Crexendo integrate with other tools?
Crexendo integrates with over 400 business applications, including popular CRM systems. This connectivity streamlines workflows and enhances productivity by consolidating communication and business tools. It also offers a unified communications platform, combining various tools for seamless collaboration.
What the main competitors of Crexendo?
Crexendo competes with other cloud communication platforms like GoTo Connect, Zoom Workplace, and RingCentral. These alternatives offer similar features such as VoIP calling, video conferencing, and messaging, targeting businesses seeking unified communication solutions.
Is Crexendo legit?
Yes, Crexendo is a legitimate cloud-based communication platform. It offers VoIP, video conferencing, and messaging, and is known for reliable service and responsive customer support. However, some users find the admin console difficult to navigate.
How much does Crexendo cost?
I cannot find pricing details for Crexendo. Contact their sales team to determine if Crexendo's product pricing is worth it for your business needs.
Is Crexendo customer service good?
Crexendo's customer service is consistently praised for its responsiveness and helpfulness, especially during the initial setup and ongoing support. Users highlight the personalized attention and prompt issue resolution provided by support staff. While some features have a learning curve, the readily available support mitigates this potential downside.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.