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GoTo Connect description
GoTo Connect is a cloud-based communications platform designed for businesses of all sizes. It combines VoIP calling, video conferencing, messaging, and customer engagement tools into a single solution. GoTo Connect aims to simplify business communications, centralize interactions, and improve customer experiences. It prides itself on its ease of use, intuitive interface, and comprehensive set of features. GoTo Connect is suitable for businesses looking to upgrade their phone system, enhance collaboration, and streamline customer interactions within a unified platform.
Who is GoTo Connect best for
GoTo Connect offers a user-friendly platform unifying VoIP calls, video conferencing, and messaging. Users praise its ease of use and comprehensive features, but some report occasional call quality issues and mobile app glitches. Ideal for businesses seeking an integrated communication solution, but consider alternatives if reliability is paramount.
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Best for small to enterprise businesses seeking a unified communication platform.
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Suitable for most industries, including Healthcare, Finance, and E-commerce.
GoTo Connect features
| Supported GoTo Connect supports video conferencing with screen sharing for up to 250 participants. |
| Supported GoTo Connect supports call routing with intelligent routing and forwarding. |
| Supported GoTo Connect offers an AI-powered omnichannel contact center solution. |
| Supported GoTo Connect supports cloud VoIP calling with advanced call management features. |
| Supported GoTo Connect supports sending and receiving SMS and MMS messages. |
| Supported GoTo Connect supports call recording for incoming and outgoing calls. |
| Supported Team messaging is supported via direct and team chats. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
GoTo Connect reviews
We've summarised 1898 GoTo Connect reviews (GoTo Connect GetApp reviews, GoTo Connect Software Advice reviews, GoTo Connect Capterra reviews and GoTo Connect G2 reviews) and summarised the main points below.
- Easy-to-use interface and call management features.
- Seamless integration with other business tools.
- Flexible call routing and forwarding options.
- Comprehensive call recording and reporting.
- Affordable pricing for a robust feature set.
- Phones will sometimes log out for no reason and require re-logging.
- Occasional dropped calls and call quality issues.
- Mobile app can be glitchy and unreliable.
- Long hold times for customer support.
- Confusing dial plan setup.
GoTo Connect pricing
The commentary is based on 193 reviews from GoTo Connect Capterra reviews, GoTo Connect G2 reviews, GoTo Connect GetApp reviews and GoTo Connect Software Advice reviews.
GoTo Connect offers competitive pricing and flexible plans, making it an attractive option for businesses seeking affordable communication solutions. However, some users have expressed concerns about pricing for advanced features and occasional unexpected charges. Others found it cost-effective and a good value.
Users sentiment
GoTo Connect alternatives
AircallMore focused on sales and customer support. Has slower website traffic growth. Offers international numbers.Read more
PodcastleBetter for podcasting and audio content creation. More focused on media, software, and marketing. Has growing momentum.Read more
TragofoneBetter for IT service providers and telecoms seeking white-label VoIP solutions. More focused on customization and reselling communication services.Read more
TalkdeskMore focused on AI-powered contact center solutions for medium to large businesses. A GoTo Connect alternative better for helpdesk integrations.Read more
Webex CallingBetter for larger enterprises needing PBX replacements. Higher rated with generally positive user reviews. Offers strong customer service, ease of use, and scalability.Read more
GoTo Connect FAQ
What is GoTo Connect and what does GoTo Connect do?
GoTo Connect is a cloud-based communication platform offering VoIP calling, video conferencing, messaging, and customer engagement tools. It simplifies business communications, centralizes workflows, and enhances customer experience through an easy-to-use interface. It's ideal for businesses seeking an all-in-one communication solution.
How does GoTo Connect integrate with other tools?
GoTo Connect integrates with popular CRM, marketing automation, and other business tools. This streamlines workflows and enhances productivity by centralizing communication and customer data. It offers open APIs and pre-built integrations for seamless connectivity.
What the main competitors of GoTo Connect?
GoTo Connect's main competitors include RingCentral, 8x8, Avaya OneCloud, and Mitel. These alternatives offer similar unified communications features such as VoIP, video conferencing, and messaging.
Is GoTo Connect legit?
Yes, GoTo Connect is a legitimate and safe cloud-based communication platform. It's known for its easy-to-use interface and robust features like video conferencing, messaging, and call routing. GoTo Connect generally receives positive reviews for its functionality and affordability.
How much does GoTo Connect cost?
GoTo Connect's pricing isn't publicly available. Contact their sales team for a customized quote based on your business needs and to determine if GoTo Connect is worth the investment for you.
Is GoTo Connect customer service good?
GoTo Connect's customer service receives mixed reviews. While many praise the helpfulness and knowledge of support staff, others report long wait times and difficulty getting issues resolved. Some find the support team to be readily available and quick to respond, while others have had less positive experiences.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.