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Mtalkz description
Mtalkz is a cloud-based communication platform designed to help businesses connect with customers. It offers various communication tools like SMS, voice calls, email, and chatbots, all managed through a single platform. This allows businesses to reach customers on their preferred channels, automate marketing campaigns, and track customer interactions. Mtalkz is suitable for businesses of all sizes and aims to simplify customer engagement and improve communication strategies.
Who is Mtalkz best for
Mtalkz is a cloud communication platform offering SMS, voice, email, and chatbot solutions. Businesses appreciate its easy setup, reliable SMS delivery, and excellent customer support. However, some users mention occasional crashes and a lack of a mobile app. Ideal for businesses seeking an integrated communication solution.
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Best for small to mid-sized businesses.
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Suitable for businesses across various industries.
Mtalkz features
| Supported Mtalkz supports sending and receiving SMS messages via its API and gateway. |
| Supported Mtalkz offers delivery reports and analytics for its messaging services. |
| Supported Mtalkz allows scheduling messages to be sent at a later time. |
| Supported Mtalkz supports sending and receiving emails programmatically via its Email API. |
| Supported Mtalkz offers a Voice Calling API with features like call management and IVR systems. |
| Supported Mtalkz supports sending and receiving messages via the WhatsApp Business API. |
| Supported Mtalkz offers AI-powered chatbots to automate responses and workflows, enhancing customer engagement. |
Mtalkz reviews
We've summarised 21 Mtalkz reviews (Mtalkz TrustPilot reviews and Mtalkz G2 reviews) and summarised the main points below.
- Excellent and responsive customer support.
- Easy account setup and API integration.
- Fast and reliable SMS delivery.
- Wide range of communication solutions (SMS, WhatsApp, Email, Voice, Chatbots).
- Handles DLT compliance effectively.
- OTP verification API lacks duration limit/expiration time.
- Occasional product crashes reported.
- Mobile application not available.
- UI could be more visually appealing.
- Automated credit alerts are lacking.
Mtalkz pricing
The commentary is based on 1 reviews from Mtalkz G2 reviews.
Mtalkz offers a comprehensive suite of communication solutions with no pricing information available in the reviews. Users appreciate the diverse range of services available through a single platform.
See the Mtalkz pricing page.
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Mtalkz has a free trial.
Starter
Includes DLT Registration Support, API Integrations, message personalization, 24/7 Email Support, Real time Reports & Analytics, Downloadable Report, Easy to use Web-Panel.
Growth
Includes DLT Registration Support, API Integrations, message personalization, 24/7 Email and Phone Support, Real time Reports & Analytics, Downloadable Report, Easy to use Web-Panel.
Enterprise
Includes DLT Registration Support, API Integrations, message personalization, 24/7 Email and Phone Support, Real time Reports & Analytics, Downloadable Report, Easy to use Web-Panel.
Basic
Includes 1000 free conversations/month, 1 User, WhatsApp broadcast & message scheduler, TPS - 50/sec, Real time Reports & Analytics, Downloadable Report, Bulk WhatsApp notifications, campaign analytics, Free Green Tick, Template Approval upto 100, APIs, HTTPS, encryption and Webhooks.
Pro
Includes 1000 free conversations/month, Unlimited Users, WhatsApp broadcast & message scheduler, TPS - 100/sec, Multi Agent Live Chat, Real time Reports & Analytics, Downloadable Report, Bulk WhatsApp notifications, campaign analytics, Free Green Tick, Template Approval upto 250, APIs, HTTPS, encryption and Webhooks.
Enterprise
Includes All Features of Pro Plan, 1000 free conversations/month, Unlimited Users, TPS - 250/sec.
Starter
Enjoy 2500 free messages on your first campaign! Includes Basic RBM message, Single RBM message, A2P – Conversational RBM message, P2A – Conversational RBM message. **Other Charges:** Carrier maintenance Charge - Discounted, One time set up - Discounted, Platform processing fee / message - Included, Bot development /man days - ₹15,000
Growth
Enjoy 5000 free messages on your first campaign! Includes Basic RBM message, Single RBM message, A2P – Conversational RBM message, P2A – Conversational RBM message. **Other Charges:** Carrier maintenance Charge - Discounted, One time set up - Discounted, Platform processing fee / message - Included, Bot development /man days - ₹15,000
Enterprise
Enjoy 25,000 free messages on your first campaign! Includes Basic RBM message, Single RBM message, A2P – Conversational RBM message, P2A – Conversational RBM message. **Other Charges:** Carrier maintenance Charge - Discounted, One time set up - Discounted, Platform processing fee / message - Included, Bot development /man days - ₹15,000
Basic
Includes API Integration, Delivery Optimization Tools, Dynamic Template Editor with Drag and Drop, message personalization, Access to Email Validation, 24/7 Email Support, Real time Reports & Analytics, Downloadable Report.
Starter
Includes API Integrations, Delivery Optimization Tools, Dynamic Template Editor with Drag and Drop, message personalization, Access to Email Validation, 24/7 Email and Phone Support, Real time Reports & Analytics, Downloadable Report.
Enterprise
Includes API Integrations, Delivery Optimization Tools, Dynamic Template Editor with Drag and Drop, message personalization, Access to Email Validationtem, 24/7 Email and Phone Support, Real time Reports & Analytics, Downloadable Report.
IVR
Includes 6 Months, 1 Forwarding Number, 1000 min talktime/month, 1000 greeting SMS/Month, 6 Agents, Unlimited Channels, Multilevel IVR.
IVR Plus
Includes 12 months, 2 Forwarding Number, 1000 min talktime/month, 1000 greeting SMS/Month, 10 Agents, Unlimited Channels, Multilevel IVR.
IVR Plus+
Includes 12 months, 2 Forwarding Number, 3500 min talktime/month, 3500 greeting SMS/Month, 10 Agents, Unlimited Channels, Multilevel IVR.
Mtalkz alternatives
SleekFlowBetter for managing omnichannel communications beyond SMS and WhatsApp, including Instagram and live chat. A strong Mtalkz competitor for businesses focused on social media engagement.Read more
ROUTEEMore e-commerce focused. Mtalkz users appreciate its support, setup, and delivery speed but dislike its occasional crashes and lack of a mobile app.Read more
Webex ConnectBetter for Manufacturing, Software, IT & Telecommunications, Banking and Finance, and Education. More suitable for enterprise businesses. Integrates with webchat.Read more
GupshupMore focused on conversational AI and chatbot development. Better suited for medium to large businesses seeking enhanced customer engagement through messaging and automation. Has broader industry applicability. Growing faster.Read more
Webex Contact CenterBetter for larger enterprises needing robust call center features. Stronger integrations with CRM and helpdesk solutions. More established, with generally positive user reviews, though some report performance issues. Mtalkz alternative for established businesses.Read more
Stream ChatBetter for adding in-app chat, video calls, and activity feeds. Easier to use and implement for developers. A good Mtalkz alternative for developers.Read more
Mtalkz FAQ
What is Mtalkz and what does Mtalkz do?
Mtalkz is a cloud communication platform offering tools like SMS, voice, email, and chatbots, enabling businesses to connect with customers on preferred channels. It helps automate campaigns, track interactions, and streamline communication strategies for improved customer engagement. Mtalkz caters to businesses of all sizes.
How does Mtalkz integrate with other tools?
Mtalkz integrates with various platforms through its APIs. It supports SMS, email, voice calls, WhatsApp, and chatbots, enabling businesses to connect with customers across different channels from a unified platform. This streamlines communication and enhances customer engagement.
What the main competitors of Mtalkz?
Top alternatives to Mtalkz include SleekFlow, Gupshup, ROUTEE, and Webex Connect. These platforms offer similar communication features, such as SMS, WhatsApp integration, and chatbot capabilities, catering to businesses seeking enhanced customer engagement. BotSpace focuses on WhatsApp-centric solutions, while Ably Realtime specializes in real-time communication features for app development.
Is Mtalkz legit?
Mtalkz is a legitimate cloud communication platform. User reviews highlight excellent customer support and reliable SMS delivery. While some users mention occasional crashes and UI issues, many appreciate the diverse communication solutions and effective DLT compliance. Consider Mtalkz if you need a versatile communication platform and prioritize customer support.
How much does Mtalkz cost?
Mtalkz pricing varies greatly by service and plan. Bulk SMS starts at ₹0.12/SMS. WhatsApp Business API plans begin at ₹999. Email starts at ₹0.06/email. RBM messaging starts at ₹0.18, and IVR solutions start at ₹9,500. Custom Enterprise pricing is available for several products. Contact Mtalkz for specific product pricing.
Is Mtalkz customer service good?
Mtalkz receives positive feedback for its supportive customer service team, especially their responsiveness and willingness to go the extra mile. Users appreciate the helpfulness during setup and integration. However, some have noted a need for improved English communication skills in some departments.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.