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Vonage Business Communications description
Vonage Business Communications is a cloud-based phone system designed for small to medium-sized businesses. It allows you to make calls, send messages, and hold video meetings from virtually anywhere using the internet. Its features include call forwarding, voicemail transcription, and mobile apps for on-the-go communication. Vonage promises high reliability and offers flexible subscriptions without annual contracts. Customer support is available through various channels, including phone, email, and online resources.
Who is Vonage Business Communications best for
Vonage Business Communications is a cloud-based phone system ideal for small and medium-sized businesses. It offers features like a mobile app, video conferencing, and call forwarding. Users praise the affordability and mobile app flexibility, but some report dropped calls and inconsistent mobile app functionality. Vonage offers flexible subscriptions with no annual contracts.
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Best for small to medium-sized businesses.
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Suitable for most industries, especially those needing reliable communication like healthcare and finance.
Vonage Business Communications features
| Supported The Vonage mobile app lets you make and receive business calls. |
| Supported Vonage Business Communications supports video meetings, screen sharing, and collaboration tools. |
| Supported Vonage Business Communications supports call forwarding to other numbers. |
| Supported Vonage Business Communications supports SMS and MMS for business use. |
| Supported Vonage Business Communications offers cloud VoIP calling with advanced call management features. |
| Supported Vonage Business Communications supports multi-level IVR. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Vonage Business Communications reviews
We've summarised 735 Vonage Business Communications reviews (Vonage Business Communications Software Advice reviews, Vonage Business Communications GetApp reviews, Vonage Business Communications Capterra reviews and Vonage Business Communications G2 reviews) and summarised the main points below.
- Mobile app offers flexibility for taking calls and texting on the go.
- Affordable pricing and flexible plans.
- Seamless integration with existing systems like EZLynx and Salesforce.
- Useful voicemail transcription feature.
- Comprehensive features including call forwarding, call recording, and virtual receptionist.
- Calls frequently drop, impacting communication reliability.
- Desktop app experiences bugs, crashes, and connectivity problems.
- Mobile app functionality is inconsistent and unreliable, especially with Bluetooth.
- Customer support can be slow and unhelpful, with lengthy wait times.
- Confusing admin portal and complex setup process.
Vonage Business Communications pricing
The commentary is based on 70 reviews from Vonage Business Communications Capterra reviews, Vonage Business Communications G2 reviews and Vonage Business Communications Software Advice reviews.
Vonage Communications APIs pricing is usage-based and varies by product and region. API Management Service and Support plans are available but pricing is not listed.
Users sentiment
See the Vonage Business Communications pricing page.
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Vonage Business Communications has a free trial.
Vonage Business Communications alternatives
SpurBetter for managing multi-channel messaging, especially WhatsApp marketing and sales. More e-commerce focused, with integrations like Shopify. Caters to businesses heavily reliant on messaging for customer service. A Vonage Business Communications competitor and alternative.Read more
MessenteMore focused on messaging for notifications and two-way communication. A suitable Vonage Business Communications competitor for those prioritizing SMS, Viber, and WhatsApp, especially for authentication and alerts. Good Messente alternative for call management and video conferencing.Read more
ZapleeBetter suited for businesses focused on streamlined communication and remote work. Offers a simpler pricing model with a flat monthly fee. A Vonage Business Communications competitor designed specifically for small businesses.Read more
TalkdeskBetter for larger businesses needing AI-powered automation for contact centers and helpdesk integration. A Talkdesk alternative for smaller businesses seeking simpler solutions.Read more
Webex CallingBetter for larger enterprises. Higher ratings and perceived reliability. More user-friendly and easier to implement. Stronger customer service. Better scalability.Read more
HubSpot Sales HubBetter for managing sales processes and automation. More suitable for mid-sized businesses seeking streamlined sales solutions. Higher ratings on G2 and Capterra. Users praise the user-friendly interface and seamless integrations, but dislike the potential cost and mobile app experience. A Vonage Business Communications competitor and alternative.Read more
Vonage Business Communications FAQ
What is Vonage Business Communications and what does Vonage Business Communications do?
Vonage Business Communications is a cloud-based phone system for small and medium-sized businesses. It offers calling, messaging, video conferencing, and useful features like call forwarding and voicemail transcription. It's known for flexible subscriptions and mobile accessibility, but users have reported issues with call reliability and customer support.
How does Vonage Business Communications integrate with other tools?
Vonage Business Communications integrates with popular CRM and business tools, such as Salesforce and EZLynx, to streamline workflows. It also offers a mobile app for on-the-go communication and supports various devices, enhancing flexibility.
What the main competitors of Vonage Business Communications?
Top Vonage Business Communications competitors include RingCentral, GoTo Connect, 8x8, and Nextiva. These alternatives offer similar cloud-based communication features like VoIP calling, video conferencing, and messaging, catering to various business sizes and needs.
Is Vonage Business Communications legit?
Yes, Vonage Business Communications is a legitimate cloud-based phone system. It's known for its mobile app flexibility and affordable pricing. However, some users report issues with call reliability and customer support. Consider exploring alternatives if these are critical concerns for your business.
How much does Vonage Business Communications cost?
I couldn't find pricing details for Vonage Business Communications. Contact Vonage directly for product pricing information and determine if Vonage Business Communications is worth it for your business.
Is Vonage Business Communications customer service good?
Vonage Business Communications customer service receives mixed reviews. While some users praise the helpfulness and promptness of support, others report slow response times and unhelpful representatives. Many note that support quality seems to vary depending on the representative.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.