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Zenvia Conversion description
Zenvia Conversion is a sales engagement platform that helps businesses manage customer communications. Its focus is on small to medium-sized companies, particularly in e-commerce, retail, and similar sectors. It centralizes messages from various channels like WhatsApp, Instagram, and Facebook Messenger into a shared inbox. This allows for automated responses, sales team management, and performance tracking through dashboards and reports. Zenvia Conversion aims to improve response times and increase sales conversions through efficient communication management.
Who is Zenvia Conversion best for
Zenvia Conversion is a sales engagement platform centralizing messages from WhatsApp, Instagram, and Facebook Messenger into a shared inbox. This allows for automated responses and sales team management. Users love the intuitive interface and centralized communication but dislike occasional bugs and limited CRM integrations.
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Best for small to medium businesses, especially in retail, e-commerce, and marketing.
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Ideal for e-commerce, retail, and similar industries needing streamlined communication.
Zenvia Conversion features
Supported Zenvia Conversion offers mobile apps for iOS and Android. |
Supported Zenvia Conversion offers a shared inbox for efficient team collaboration and response management. |
Supported Zenvia Conversion supports multi-channel communication, primarily messaging apps and webchat. |
Supported Zenvia Conversion automates communication with features like automated responses and AI chatbots. |
Supported Zenvia Conversion integrates with other apps via Zapier and a REST API. |
Zenvia Conversion reviews
We've summarised 358 Zenvia Conversion reviews (Zenvia Conversion Capterra reviews and Zenvia Conversion G2 reviews) and summarised the main points below.
- Easy to use and intuitive interface, similar to WhatsApp Web.
- Centralizes communication channels like WhatsApp, Facebook Messenger, and Instagram.
- Good customer support that is responsive and helpful.
- Useful for managing customer interactions and tracking sales metrics.
- Provides valuable insights into customer behavior and communication patterns.
- Limited customization for welcome messages.
- Occasional bugs and lagging, especially in the mobile app.
- Difficulty integrating with some CRMs and other platforms.
- Limited functionalities for outbound communications, like needing to use templates.
- Some reporting features are unclear or difficult to use, especially on mobile.
Zenvia Conversion pricing
The commentary is based on 12 reviews from Zenvia Conversion Capterra reviews and Zenvia Conversion G2 reviews.
Zenvia Conversion offers different software plans with channel packages. Users can choose a software plan and select a channel package based on their needs. Channel packages include SMS, WhatsApp, Email, Facebook Messenger, Instagram Message and Webchat. Interactionz are interaction credits that occur within the Zenvia Customer Cloud software plan. An Interactionz lasts for 24 hours, starting from the moment of its opening, and can be initiated by the company or the customer.
See the Zenvia Conversion pricing page.
Includes 1 user, 100 Interactionz. Additional users cost $53 each, and additional Interactionz cost $1 each. A $137 setup fee applies in the first month if WhatsApp channels are enabled.
Includes Generative AI chatbot, 10 users, and 500 Interactionz. Additional users cost $32 each, and additional Interactionz cost $0.28 each. A $137 setup fee applies in the first month.
Includes Generative AI chatbot, 30 users, and 2,000 Interactionz. Additional users cost $22 each, and additional Interactionz cost $0.21 each. A $421 setup fee applies in the first month.
Includes Generative AI chatbot, 50 users, and 5,000 Interactionz. Additional users cost $22 each, and additional Interactionz cost $0.19 each. An $842 setup fee applies in the first month.
Includes Generative AI chatbot, users, and Interactionz are available on request. Setup fee is available upon inquiry.
Zenvia Conversion alternatives
zenvia-conversion vs QualifiedAI identifies website visitors, chats, qualifies leads, sets meetings.Read more
Verint MessagingSeamless messaging across channels. Automate, analyze, and improve engagement.Read more
Zenvia Conversion FAQ
Zenvia Conversion is a sales engagement platform that centralizes customer communication across various channels like WhatsApp and Instagram. It offers automation, a shared inbox, and performance tracking, primarily aimed at small to medium-sized businesses in e-commerce and retail seeking improved response times and increased sales conversions.
What is Zenvia Conversion and what does Zenvia Conversion do?
Zenvia Conversion is a sales engagement platform that centralizes customer communication across various channels like WhatsApp and Instagram. It offers automation, a shared inbox, and performance tracking, primarily aimed at small to medium-sized businesses in e-commerce and retail seeking improved response times and increased sales conversions.
Zenvia Conversion integrates with other apps through Zapier and a REST API. This allows connection with various platforms, extending its functionality for tasks like CRM integration and workflow automation. However, direct integrations with some CRMs can be challenging.
How does Zenvia Conversion integrate with other tools?
Zenvia Conversion integrates with other apps through Zapier and a REST API. This allows connection with various platforms, extending its functionality for tasks like CRM integration and workflow automation. However, direct integrations with some CRMs can be challenging.
Top alternatives to Zenvia Conversion include Drift, Spur, and HubSpot Marketing Hub. Drift and Spur offer similar multi-channel communication features, while HubSpot provides a broader marketing platform. ClickUp and Conversica are also options, focusing on project management and AI-powered customer engagement, respectively.
What the main competitors of Zenvia Conversion?
Top alternatives to Zenvia Conversion include Drift, Spur, and HubSpot Marketing Hub. Drift and Spur offer similar multi-channel communication features, while HubSpot provides a broader marketing platform. ClickUp and Conversica are also options, focusing on project management and AI-powered customer engagement, respectively.
Zenvia Conversion is a legitimate sales engagement platform. User reviews highlight its ease of use and centralized communication features. However, some users mention limitations in customization and occasional bugs. Consider exploring alternatives like Drift or Spur if these concerns are critical for your business.
Is Zenvia Conversion legit?
Zenvia Conversion is a legitimate sales engagement platform. User reviews highlight its ease of use and centralized communication features. However, some users mention limitations in customization and occasional bugs. Consider exploring alternatives like Drift or Spur if these concerns are critical for your business.
Zenvia Conversion offers a free Starter plan, while paid plans start at $130/month for the Specialist plan and go up to $845/month for the Professional plan. Enterprise pricing is custom. A channel package is required and starts at $20/month.
How much does Zenvia Conversion cost?
Zenvia Conversion offers a free Starter plan, while paid plans start at $130/month for the Specialist plan and go up to $845/month for the Professional plan. Enterprise pricing is custom. A channel package is required and starts at $20/month.
Customer reviews on Zenvia Conversion's customer service are mixed. While some praise the helpful and responsive support team, others report slow response times and difficulty getting issues resolved. Some users found the support excellent, while others experienced a lack of knowledge and effective solutions.
Is Zenvia Conversion customer service good?
Customer reviews on Zenvia Conversion's customer service are mixed. While some praise the helpful and responsive support team, others report slow response times and difficulty getting issues resolved. Some users found the support excellent, while others experienced a lack of knowledge and effective solutions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.