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Zenvia Conversion description
Zenvia Conversion is a sales engagement platform that helps businesses manage customer communications. Its focus is on small to medium-sized companies, particularly in e-commerce, retail, and similar sectors. It centralizes messages from various channels like WhatsApp, Instagram, and Facebook Messenger into a shared inbox. This allows for automated responses, sales team management, and performance tracking through dashboards and reports. Zenvia Conversion aims to improve response times and increase sales conversions through efficient communication management.
Who is Zenvia Conversion best for
Zenvia Conversion is a sales engagement platform centralizing messages from WhatsApp, Instagram, and Facebook Messenger into a shared inbox. This allows for automated responses and sales team management. Users love the intuitive interface and centralized communication but dislike occasional bugs and limited CRM integrations.
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Best for small to medium businesses, especially in retail, e-commerce, and marketing.
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Ideal for e-commerce, retail, and similar industries needing streamlined communication.
Zenvia Conversion features
| Supported Zenvia Conversion offers mobile apps for iOS and Android. |
| Supported Zenvia Conversion offers a shared inbox for efficient team collaboration and response management. |
| Supported Zenvia Conversion supports multi-channel communication, primarily messaging apps and webchat. |
| Supported Zenvia Conversion automates communication with features like automated responses and AI chatbots. |
| Supported Zenvia Conversion integrates with other apps via Zapier and a REST API. |
Zenvia Conversion reviews
We've summarised 358 Zenvia Conversion reviews (Zenvia Conversion Capterra reviews and Zenvia Conversion G2 reviews) and summarised the main points below.
- Easy to use and intuitive interface, similar to WhatsApp Web.
- Centralizes communication channels like WhatsApp, Facebook Messenger, and Instagram.
- Good customer support that is responsive and helpful.
- Useful for managing customer interactions and tracking sales metrics.
- Provides valuable insights into customer behavior and communication patterns.
- Limited customization for welcome messages.
- Occasional bugs and lagging, especially in the mobile app.
- Difficulty integrating with some CRMs and other platforms.
- Limited functionalities for outbound communications, like needing to use templates.
- Some reporting features are unclear or difficult to use, especially on mobile.
Zenvia Conversion pricing
The commentary is based on 12 reviews from Zenvia Conversion Capterra reviews and Zenvia Conversion G2 reviews.
While Zenvia Conversion offers useful features and a generally positive user experience, some reviewers express concerns about its pricing, particularly regarding the Pro plan. Several users mention more affordable alternatives with comparable or superior features. Others find the cost too high relative to the functionality provided.
Users sentiment
See the Zenvia Conversion pricing page.
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Zenvia Conversion has a free plan.
STARTER
Includes 1 user, 100 Interactionz credits, bulk messaging, and basic features. Best for small businesses starting with bulk communications.
SPECIALIST
Includes 10 users, 500 Interactionz credits, generative AI chatbot, and enhanced features for customer experience. Ideal for businesses focused on attracting and converting leads.
EXPERT
Includes 30 users, 2,000 Interactionz credits, generative AI chatbot, advanced features, and analytics for optimizing customer experience. Suitable for growing businesses scaling their customer service.
PROFESSIONAL
Includes 50 users, 5,000 Interactionz credits, generative AI chatbot, advanced features, analytics, and team optimization tools. Designed for businesses focused on scaling and enhancing customer experience.
ENTERPRISE
Offers customized solutions with flexible user and Interactionz limits, generative AI chatbot, and advanced features. Best for large enterprises with high service demands and unique needs.
Zenvia Conversion alternatives
DriftBetter fit for medium and large B2B companies. More focused on website chat, lead routing, and real-time visitor engagement. Has stronger momentum in terms of growth. Caters to a wider range of industries.
HubSpot Marketing HubBetter for larger companies and offers broader marketing functionalities beyond messaging. It has significantly more momentum and positive user reviews, particularly praising ease of use and analytics. However, users dislike its pricing model. A strong HubSpot Marketing Hub alternative for inbound marketing.
ClickUpBetter for project management and team collaboration. Wider applicability across various industries and team sizes. Has positive pricing sentiment and offers a free plan. Higher ratings and is growing faster. More complex and may be overwhelming for users focused on simple messaging.
ConversicaBetter fit for medium and large businesses. Focuses on automating sales, marketing, and customer success interactions using AI-powered assistants. Has real-time chat. Higher rated by users. Is growing faster in website traffic.
QualifiedBetter for larger companies. Focuses on lead generation from website traffic using AI. Integrates with Salesforce. Has stronger customer support and user ratings. Is growing faster.
Zenvia Conversion FAQ
What is Zenvia Conversion and what does Zenvia Conversion do?
Zenvia Conversion is a sales engagement platform that centralizes customer communication across various channels like WhatsApp and Instagram. It offers automation, a shared inbox, and performance tracking, primarily aimed at small to medium-sized businesses in e-commerce and retail seeking improved response times and increased sales conversions.
How does Zenvia Conversion integrate with other tools?
Zenvia Conversion integrates with other apps through Zapier and a REST API. This allows connection with various platforms, extending its functionality for tasks like CRM integration and workflow automation. However, direct integrations with some CRMs can be challenging.
What the main competitors of Zenvia Conversion?
Top alternatives to Zenvia Conversion include Drift, Spur, and HubSpot Marketing Hub. Drift and Spur offer similar multi-channel communication features, while HubSpot provides a broader marketing platform. ClickUp and Conversica are also options, focusing on project management and AI-powered customer engagement, respectively.
Is Zenvia Conversion legit?
Zenvia Conversion is a legitimate sales engagement platform. User reviews highlight its ease of use and centralized communication features. However, some users mention limitations in customization and occasional bugs. Consider exploring alternatives like Drift or Spur if these concerns are critical for your business.
How much does Zenvia Conversion cost?
Zenvia Conversion offers a free Starter plan, while paid plans start at $130/month for the Specialist plan and go up to $845/month for the Professional plan. Enterprise pricing is custom. A channel package is required and starts at $20/month.
Is Zenvia Conversion customer service good?
Customer reviews on Zenvia Conversion's customer service are mixed. While some praise the helpful and responsive support team, others report slow response times and difficulty getting issues resolved. Some users found the support excellent, while others experienced a lack of knowledge and effective solutions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.