Last updated on
Company health
Ratings
Qualified description
Qualified is a software platform designed to help businesses generate sales leads from their website traffic. It uses artificial intelligence (AI) to identify potential customers visiting your website and automatically engages them in conversations through chatbots and live chat. Qualified can qualify leads, schedule sales meetings, and provide insights into buyer intent. Integrated with Salesforce, it's best suited for mid-size to enterprise companies focused on maximizing their sales efforts.
Who is Qualified best for
Qualified is a powerful AI-driven sales solution for B2B SaaS companies seeking to maximize website lead generation. Users praise Qualified's exceptional customer support and seamless Salesforce integration, highlighting the real-time visitor insights and AI-powered SDR (Piper) for enhanced sales outreach. Some users note occasional chatbot downtime and a steeper learning curve for workflow automation. Best fit for mid-size to large enterprises.
-
Best fit for mid-size to enterprise businesses.
-
Ideal for software, IT, telecommunications, marketing, advertising, and education companies.
Qualified features
| Supported Qualified uses AI chatbots (like "Piper") to engage website visitors, qualify leads, and schedule sales meetings. |
| Supported Qualified can qualify leads based on visitor behavior and data from Salesforce integration. |
| Supported Qualified can automatically book sales meetings with qualified leads based on their responses. |
| Supported Qualified provides data-driven insights into buyer intent through AI Signals. |
| Supported Qualified integrates directly with Salesforce for seamless lead management and sales automation. |
| Supported Qualified offers automated email follow-ups through AI Email, providing timely and contextual communication with leads. |
| Supported Qualified allows businesses to serve tailored marketing offers through AI Offers. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Qualified reviews
We've summarised 1006 Qualified reviews (Qualified G2 reviews) and summarised the main points below.
- Outstanding customer support and success management, consistently praised for responsiveness and expertise.
- Seamless Salesforce integration allows for personalized experiences and efficient lead routing.
- Real-time visitor insights provide valuable data for sales engagement.
- The AI SDR (Piper) is a unique feature that creates meaningful touchpoints and enhances sales outreach.
- Occasional downtime for the Qualified chatbot, impacting lead capture.
- Limited HubSpot integration creates difficulties with lead scoring and order of operations.
- Steep learning curve for building workflows and automation.
- Reporting features could be more granular, especially flow analytics across versions.
Qualified pricing
The commentary is based on 55 reviews from Qualified G2 reviews.
Qualified's pricing is considered high by some users, especially for smaller businesses or when adding more features. However, many reviewers feel that the platform's robust features, lead generation capabilities, and excellent customer support justify the investment, providing significant ROI.
Users sentiment
See the Qualified pricing page.
Qualified alternatives
qualified vs DriftBetter suited for a wider range of industries, including Finance, Retail, Consumer Goods, Manufacturing, Real Estate & Construction, Media & Entertainment, Government, Professional Services, and Automotive. Has more momentum based on employee growth. Users appreciate the dynamic notifications and ease of connecting with customers. However, users have reported issues with lead routing accuracy, scheduling conflicts, and occasional glitches.Read more
WarmlyBetter fit for small to medium businesses. Has grown faster in employee count but slower in web traffic. Warmly users appreciate the easy setup and integrations with tools like Slack and HubSpot. A Qualified alternative, competitor.Read more
qualified vs Zenvia ConversionBetter for small to medium businesses, especially in e-commerce and retail. Focuses on centralized communication management across various messaging platforms.Read more
LeadSQLBetter suited for smaller businesses needing a simpler chatbot solution. Lacks Salesforce integration. No information is available on industry fit.Read more
HubSpot Sales HubBetter suited for a wider range of industries. Lacks AI-powered chatbots for real-time website visitor engagement. Doesn't specialize in identifying and converting website traffic into leads. Users report a clunky mobile app and limited reporting customization.Read more
BIKMore focused on e-commerce and SMBs. Offers campaign tracking and a centralized platform integrating various marketing channels. Users praise the customer support and automation capabilities but note some features need improvement.Read more
Qualified FAQ
What is Qualified and what does Qualified do?
Qualified is a sales lead generation platform using AI to identify and engage website visitors. It offers chatbots, live chat, lead qualification, meeting scheduling, and Salesforce integration. It's ideal for mid-size to enterprise B2B companies looking to maximize sales efforts.
How does Qualified integrate with other tools?
Qualified integrates seamlessly with Salesforce, enabling personalized experiences and efficient lead routing. However, users note limited HubSpot integration creates difficulties with lead scoring and order of operations.
What the main competitors of Qualified?
Top alternatives to Qualified include Drift, LeadSQL, and ActiveCampaign. Drift offers conversational marketing and sales tools. LeadSQL focuses on AI-powered chatbots for lead generation. ActiveCampaign provides robust marketing automation and CRM capabilities. Other competitors include Koala and HubSpot Marketing Hub.
Is Qualified legit?
Yes, Qualified is a legitimate software platform. It's highly rated on G2 (4.9/5 stars), and users praise its customer support and Salesforce integration. While some users mention a learning curve and occasional downtime, Qualified is generally considered safe and effective for boosting sales through website traffic.
How much does Qualified cost?
I could not find pricing information for Qualified. Contact Qualified directly for product pricing details or to see if it's worth the investment for your needs.
Is Qualified customer service good?
Qualified's customer service receives overwhelmingly positive feedback. Users consistently praise the responsiveness, expertise, and proactive support of their dedicated Success Architects, highlighting their commitment to customer success and willingness to go the extra mile. Some minor technical glitches and routing issues were reported, but these were quickly resolved by the support team.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.