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BIK description
BIK is a conversational marketing platform designed to help e-commerce businesses improve their ROI. It allows companies to use chatbots, manage customer relationships, launch marketing campaigns, and gain insights from their data. BIK aims to be a customer-centric platform and reports users experience a high return on investment.
Who is BIK best for
BIK is a conversational marketing platform designed for e-commerce SMBs looking to boost ROI through enhanced customer engagement. Users praise its centralized platform, strong automation, and helpful customer support. However, some find the email pipeline underdeveloped and certain AI features less advanced than advertised. BIK integrates with platforms like HubSpot, Freshdesk, and Zapier, offering multi-channel chatbots and campaign management tools.
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Best fit for small to medium-sized businesses.
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Ideal for e-commerce businesses.
BIK features
| Supported BIK offers integrations with various platforms like HubSpot, Freshdesk, and Zapier. |
| Supported BIK chatbot operates across diverse communication channels, including social media and messaging platforms. |
| Supported BIK offers AI-powered chatbots for automated conversations and instant responses. |
| Supported BIK supports multi-channel campaign management, lead generation, and a unified dashboard for optimization. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
BIK reviews
We've summarised 49 BIK reviews (BIK G2 reviews) and summarised the main points below.
- Excellent customer support, very responsive and helpful.
- Centralized platform integrating multiple marketing channels (WhatsApp, Email, Instagram, Facebook).
- Strong automation capabilities for customer support and marketing.
- Good customer segmentation and analytics for targeted campaigns.
- User-friendly interface and easy navigation.
- Email pipeline not fully developed, leading to lower ROAS with Sendgrid due to higher costs.
- Lacks some industry-standard features and AI capabilities are not as advanced as claimed.
- Occasional dashboard errors.
- Some features, like revenue attribution and reducing failed WhatsApp messages, need improvement.
- Designing chat flows can be tedious and confusing.
BIK pricing
The commentary is based on 9 reviews from BIK G2 reviews.
BIK's pricing is generally considered cost-effective and affordable for startups, offering a good deal with strong ROI (some claim up to 14x). However, some users find the pricing a bit high compared to alternatives, despite the value provided through features like chatbots and automation. A free trial is available to assess its effectiveness.
Users sentiment
BIK alternatives
DriftBetter for B2B companies focused on sales. More suitable for medium to large enterprises.Read more
HubSpot Marketing HubBetter for inbound marketing and lead generation. Broader industry fit. More established and has more momentum.Read more
OverloopBetter for outbound sales automation and lead generation. More suitable for sales teams in small to medium businesses, especially those focused on software/IT and marketing/advertising.Read more
LookerBetter fit for larger enterprises needing comprehensive data analysis and visualization. Stronger for data professionals and reporting, less focused on conversational marketing. Looker is a Looker alternative and competitor best for existing Google Cloud users.Read more
ContloMore focused on online stores. A Contlo alternative for users who need multi-channel chatbots and integrations with platforms like HubSpot.Read more
BIK FAQ
What is BIK and what does BIK do?
BIK is a conversational marketing platform for e-commerce businesses seeking higher ROI. It offers chatbots, CRM, marketing campaigns, and data insights. BIK focuses on customer-centricity and aims to deliver substantial returns on investment.
How does BIK integrate with other tools?
BIK integrates with HubSpot, Freshdesk, and Zapier, enabling streamlined workflows. This allows businesses to connect BIK with various other platforms for enhanced marketing and customer relationship management.
What the main competitors of BIK?
Top alternatives to BIK include Contlo, Drift, ActiveCampaign, and HubSpot Marketing Hub. These platforms offer similar features such as conversational marketing, campaign management, and automation tools for e-commerce businesses.
Is BIK legit?
BIK appears legitimate, offering a centralized platform with strong automation capabilities and excellent customer support. However, some users report that certain features need improvement and AI capabilities may be overstated. Consider exploring alternatives like HubSpot, Drift, or Contlo if these concerns are significant for your business.
How much does BIK cost?
I cannot find pricing information for BIK. Contact BIK directly to determine product pricing and if BIK is worth it for your needs.
Is BIK customer service good?
BIK's customer service is highly praised in reviews. Users highlight the team's responsiveness, helpfulness, and proactive approach. Support is readily available and goes the extra mile to resolve issues and even assist with building marketing flows.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.