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User.com description
User.com is a marketing automation platform designed to help businesses improve customer engagement and increase conversions. It offers a suite of tools including email marketing, live chat, chatbots, push notifications, and more, all accessible from a single platform. User.com allows you to create personalized customer journeys, automate marketing tasks, and track customer interactions. The platform is suitable for both small and large businesses and offers a wide range of integrations with other popular business tools. User.com prioritizes data security and compliance with regulations like GDPR and CCPA.
Who is User.com best for
User.com is a marketing automation platform ideal for small to medium-sized businesses looking to streamline their marketing efforts. It offers a suite of tools including email marketing, live chat, and chatbots. While users praise the comprehensive features and effective automation, some have reported issues with live chat reliability and hidden charges. Consider User.com if you need robust marketing automation but be prepared for some technical setup.
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Best for small to medium-sized businesses (1-1000 employees) seeking to enhance customer engagement and boost conversions.
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Particularly well-suited for E-commerce and Marketing/Advertising companies.
User.com features
| Supported User.com offers live chat with real-time interaction, customization, and automation. |
| Supported User.com allows creating and sending targeted email campaigns to nurture leads and engage customers. |
| Supported User.com supports push notifications for engagement and re-engagement campaigns. |
| Supported User.com allows creating and deploying chatbots to automate customer interactions. |
User.com reviews
We've summarised 52 User.com reviews (User.com TrustPilot reviews and User.com G2 reviews) and summarised the main points below.
- Excellent and responsive customer support.
- User-friendly interface for creating marketing campaigns and automations.
- Comprehensive features, including email marketing, CRM, and live chat (when functioning correctly).
- Effective email automation and user filtering capabilities.
- Provides valuable customer insights for targeted campaigns.
- The platform's live chat widget has bugs and is unreliable.
- Complex features require technical knowledge to set up.
- Email deliverability issues have been reported.
- Hidden charges, especially for attached files, not clearly disclosed on the pricing page.
- Inflexible billing practices, with charges continuing even after account deletion.
User.com alternatives
BumblBumbl is growing slower and has lower ratings on G2 and Glassdoor. It lacks the live chat, email marketing, push notifications, and AI chatbot features found in User.com. Bumbl may be a better User.com alternative for those seeking a simpler solution.Read more
HubSpot Marketing HubBetter for inbound marketing and lead generation. Broader industry applicability. More established and mature, growing slower than User.com. Integrates with its own CRM.Read more
ActiveCampaignBetter for a wider range of industries. Has CRM and sales automation features. Offers more integrations.Read more
OverloopBetter for outbound sales automation and lead generation. G2 rates it 4.4/5. Users praise its LinkedIn integration and automation. However, some users mention issues with email deliverability and limited list customization.Read more
LookerBetter for reporting and data analysis. Primarily for larger enterprises invested in the Google ecosystem. More user-friendly for non-technical users exploring data.Read more
CordialBetter for larger businesses. Stronger customer support. More customizable, but less user-friendly. User.com alternative. Cordial competitor.Read more
User.com FAQ
What is User.com and what does User.com do?
User.com is a marketing automation platform that helps businesses enhance customer engagement and boost conversions. It offers tools like email marketing, live chat, chatbots, and push notifications, accessible from one platform. Users appreciate its comprehensive features and user-friendly interface but have reported issues with live chat reliability and billing practices.
How does User.com integrate with other tools?
User.com integrates with various popular business tools, streamlining marketing efforts. It connects with CRM systems, email marketing platforms, and other marketing automation software. This allows for efficient data flow and enhanced campaign management.
What the main competitors of User.com?
Top alternatives to User.com include ActiveCampaign, HubSpot Marketing Hub, and Cordial. These platforms offer similar marketing automation features, including email marketing, customer journey personalization, and multi-channel messaging. Some users prefer these alternatives for better live chat reliability and transparent pricing.
Is User.com legit?
User.com's legitimacy is questionable. While it offers valuable features like email marketing and live chat, users report bugs and hidden charges. Thorough research is recommended before committing to User.com to ensure it's safe and right for your business.
How much does User.com cost?
I couldn't find pricing details for User.com. For the most current pricing information, it's best to visit their website or contact their sales team directly. This will help you determine if User.com product pricing is worth it for your needs.
Is User.com customer service good?
User.com receives positive feedback for its helpful customer support team. Users praise the support staff's responsiveness and expertise in resolving issues. However, some experienced some difficulties navigating the platform and setting up complex features.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.