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Hippo description
Hippo is a cloud-based software solution for managing customer interactions and marketing activities. It offers tools like chatbots, live chat, and automated marketing campaigns across various channels such as email, SMS, and push notifications. Hippo aims to help businesses provide personalized customer experiences and streamline their marketing efforts. Over 2,000 businesses worldwide use it.
Who is Hippo best for
Hippo is a cloud-based solution for managing customer interactions and marketing activities. It offers tools like chatbots, live chat, and automated campaigns across various channels. Hippo helps businesses of all sizes personalize customer experiences and streamline marketing, used by over 2,000 businesses globally. Hippo received a 3.04/5 rating on Glassdoor from 302 reviews.
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Best for small to medium businesses (1-1000 employees), but suitable for larger enterprises.
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Ideal for E-commerce, Marketing/Advertising, and Software/IT companies.
Hippo alternatives
HubSpot Marketing HubBetter for inbound marketing and lead generation. Has broader industry applicability. Higher rated and growing slower. Seamless CRM integration. Richer feature set including social media management and SEO tools. More established, with positive feedback on ease of use and analytics. However, users dislike limited free version, contact pricing, occasional slow loading times, and template customizability. A strong HubSpot Marketing Hub alternative for a streamlined marketing platform.Read more
EchoAppEchoApp has less momentum. It lacks features for push notifications and potentially has fewer integrations. A Hippo alternative and competitor.Read more
BIKMore focused on e-commerce, especially SMBs. Stronger customer support and centralized platform. Chatbot integration available. Note that email marketing features and AI capabilities may be less developed.Read more
Regal.ioBetter for mid-size and large businesses. Focuses on outbound sales and customer retention with AI-powered tools for voice, SMS, and email. Regal.io offers power dialing and call dispositioning features. User reviews mention improved answer and engagement rates but also some reliability issues.Read more
User.comMore focused on marketing automation and customer engagement. Has a wider range of integrations with business tools. Has more momentum in terms of growth. Users praise the platform's marketing automation and customer insights, but some have reported issues with live chat reliability, complex setup, and billing practices. A Hippo alternative.Read more
ContloMore focused on ecommerce stores. Has faster website traffic growth but slower employee growth. Lower ratings on Glassdoor. Users mention excellent customer support and omnichannel features, but also report issues with the app's speed and Shopify integration. A Hippo competitor and alternative.Read more
Hippo FAQ
What is Hippo and what does Hippo do?
Hippo is a cloud-based software solution that manages customer interactions and marketing activities. It offers tools such as chatbots, live chat, and automated marketing campaigns across various channels. Hippo helps businesses personalize customer experiences and streamline marketing efforts for enhanced customer engagement.
How does Hippo integrate with other tools?
There is no information available regarding specific integrations for Hippo. It's designed for customer interaction management and marketing automation across various channels like email, SMS, and push notifications.
What the main competitors of Hippo?
HubSpot Marketing Hub, EchoApp, BIK, Regal.io, User.com, and Contlo are the main competitors of Hippo. These platforms offer similar features, such as customer interaction management, marketing automation, and multi-channel communication tools.
Is Hippo legit?
Hippo is a legitimate software solution used by over 2,000 businesses globally. While user reviews on Glassdoor average 3.04 out of 5 stars, indicating some mixed experiences, its website traffic shows positive growth. Consider exploring alternatives like HubSpot, EchoApp, or BIK depending on your specific needs.
How much does Hippo cost?
I couldn't find pricing details for Hippo. For the most current pricing information, it's best to visit the vendor's website or contact their sales team. This will allow you to determine if Hippo is worth the investment for your specific needs.
Is Hippo customer service good?
Hippo's customer service receives mixed reviews. While some users appreciate the helpful customer success team and readily available live chat, others note a need for improvement and express concern about security vulnerabilities. Some users mention the need for AI integration to enhance the support and user interface.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.