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Regal.io description
Regal.io is a cloud-based contact center software designed to help mid-size and larger businesses improve sales, support, and customer retention. Combining automated communication tools with AI, Regal.io enables personalized outreach across multiple channels, including voice calls, SMS, and email. Its features include automated workflows, real-time data analysis, and AI-powered insights to optimize customer interactions. Regal.io aims to drive revenue growth by improving customer engagement and streamlining communication processes. It boasts higher answer and engagement rates for its outbound campaigns compared to traditional methods.
Who is Regal.io best for
Regal.io is a cloud-based contact center software using AI to boost sales and customer retention. Its automated workflows, real-time analytics, and personalized outreach across voice, SMS, and email improve engagement. Users praise its ease of use and comprehensive features, while some report reliability issues and pricing negotiation tactics.
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Best for medium to large businesses (101+ employees).
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Suitable for businesses across all industries.
Regal.io features
| Supported Regal.io enables personalized outreach across various channels, including voice calls, SMS, and email, facilitating automated and tailored communication. |
| Supported Regal.io offers automated workflows to streamline communication processes, engaging customers at different touchpoints. |
| Supported Regal.io provides real-time data analysis and AI-powered insights to optimize customer interactions and improve campaign performance. |
| Supported Regal.io leverages AI to provide insights into customer behavior and preferences, allowing businesses to personalize and optimize their communication strategies. |
| Supported Regal.io uses AI to understand customer intent signals and personalize every interaction, improving engagement and conversion rates. |
| Supported Regal.io's drag-and-drop Journey Builder enables the creation of customized, automated workflows for cross-channel outreach based on real-time customer behaviors. |
| Supported Regal.io offers a Segment Builder feature that allows businesses to create targeted customer segments for personalized outreach and marketing campaigns. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Regal.io reviews
We've summarised 35 Regal.io reviews (Regal.io G2 reviews) and summarised the main points below.
- Branded calling increases answer rates.
- User-friendly platform and easy implementation.
- Lightning-fast and helpful chat support.
- Comprehensive platform managing SMS, calls, follow-ups, API, and Zapier integrations.
- Workflow automation and customization options.
- Unreliable service with outages and lost leads.
- Buggy feature releases and unmet CRM expectations.
- Untrustworthy leadership in pricing negotiations, using threats to force contracts.
- Reporting inaccuracies and difficulties in tracking data accuracy.
- Progressive dialer has breaks and long periods between calls.
Regal.io pricing
The commentary is based on 3 reviews from Regal.io G2 reviews.
Regal.io's pricing is considered premium by some users, reflecting its advanced features like branded calling and workflow automation. However, others find the cost high compared to similar platforms, especially given occasional reliability issues. Negotiations may be challenging.
Users sentiment
See the Regal.io pricing page.
Regal.io alternatives
CallRailBetter for marketing attribution and ROI analysis. More suitable for small to medium businesses.Read more
HubSpot Sales HubBetter for contact and deal management. More user-friendly, but potentially more expensive and less reliable. Doesn't offer the same level of AI-powered insights.Read more
OverloopMore focused on outbound sales automation and lead generation. Better for smaller sales teams. Stronger LinkedIn integration. Email deliverability and bounce rates may be a concern. Regal.io alternative; Overloop competitor.Read more
DaktelaBetter for teams of all sizes and integrates with popular CRM and business applications. Focuses on AI-powered automation for tasks like call routing and agent assistance.Read more
CloseBetter fit for SMBs. More focused on sales teams needing a unified platform. Offers transparent pricing and a free trial.Read more
Regal.io FAQ
What is Regal.io and what does Regal.io do?
Regal.io is a cloud-based contact center solution using AI to automate and personalize customer interactions. It offers multi-channel outreach (voice, SMS, email), automated workflows, and real-time data analysis to boost sales and customer retention for mid-sized and larger businesses. It aims to improve engagement and streamline communication.
How does Regal.io integrate with other tools?
Regal.io integrates with popular tools via API and Zapier, enabling seamless connections with various CRM systems and other business applications. This allows for efficient data flow and workflow automation across different platforms.
What the main competitors of Regal.io?
Regal.io's top competitors include Bright Pattern, CallRail, HubSpot Sales Hub, Overloop, Daktela, and Close. These alternatives offer similar features such as automated workflows, multi-channel communication, and AI-powered insights for sales and customer engagement.
Is Regal.io legit?
Yes, Regal.io is a legitimate cloud-based contact center software aiming to improve sales and customer retention. User reviews praise its user-friendly platform and workflow automation. However, some users have reported unreliable service and inaccurate reporting. Consider these factors when assessing if Regal.io is safe and suitable for your needs.
How much does Regal.io cost?
Regal.io doesn't publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific business needs and requirements.
Is Regal.io customer service good?
Regal.io's customer service receives positive feedback for its helpful, responsive, and quick support team, particularly via live chat. However, some users have reported slow and unresponsive service experiences. While generally praised, there are some mixed experiences with their customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.