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SmatBot description
SmatBot is an AI-powered chatbot platform designed to improve customer engagement and streamline business operations. It offers a range of features, including live chat, multilingual support, and automated responses for frequently asked questions. SmatBot can be used for lead generation, customer support, and marketing purposes across various channels like websites, social media, and messaging apps. This makes it a suitable solution for mid-sized companies in industries like e-commerce, education, and healthcare looking to enhance customer experience and improve efficiency.
Who is SmatBot best for
SmatBot is a user-friendly AI chatbot platform praised for its excellent customer support and seamless integrations. It excels at lead generation and offers strong customization, but some users find the pricing a bit high and have noted occasional slow response times. Perfect for SMBs in e-commerce or marketing looking to enhance customer engagement.
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Best for small to medium-sized businesses (SMBs).
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Ideal for e-commerce, marketing, and other customer-facing businesses.
SmatBot features
| Supported SmatBot enables users to chat with website visitors in real time through its live chat feature. |
| Supported SmatBot supports over 50 languages. |
| Supported SmatBot offers AI-powered chatbots that automate conversations and provide instant responses. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
SmatBot reviews
We've summarised 100 SmatBot reviews (SmatBot Capterra reviews and SmatBot G2 reviews) and summarised the main points below.
- User-friendly interface praised for its ease of use and navigation.
- Excellent customer support is frequently commended for promptness and helpfulness.
- Seamless integration with various platforms like CRM systems, e-commerce platforms, and messaging apps.
- Effective lead generation tool, streamlining customer interaction and information gathering.
- Strong customization options for chatbot flow and appearance.
- BI features require a separate purchase, unlike some competitors.
- Limited media upload size, especially for videos, impacting quality.
- Mobile responsiveness needs improvement.
- Some users find the pricing high, especially for the starter pack.
- Occasional slow response times reported.
SmatBot pricing
The commentary is based on 13 reviews from SmatBot Capterra reviews and SmatBot G2 reviews.
SmatBot is considered cost-effective and affordable, especially for startups and NGOs. Some users mention it as "value for money," while others find the pricing a bit high, particularly for simple use cases or compared to similar services with free BI features. Overall, the pricing sentiment appears positive.
Users sentiment
SmatBot alternatives
IntercomBetter fit for enterprise businesses. More focus on customer support automation and AI assistance for agents.Read more
BotpressBetter for Software, IT, and Telecommunications. Has positive pricing sentiment and growing faster. Users praise ease of use and AI chatbot's ability to recall conversations. Steeper learning curve and fewer integrations. A good SmatBot alternative.Read more
HubSpot Marketing HubBetter for businesses seeking comprehensive marketing tools beyond chatbots. Has broader industry applicability, including e-commerce and automotive. More established and growing faster. Seamless CRM integration praised by users. Free version has limitations.Read more
AmioMore e-commerce focused. Stronger customer support and ease of use. Amio, a SmatBot competitor, has positive pricing sentiment and offers a no-code builder. However, SmatBot alternative, Amio has experienced negative employee growth.Read more
HubSpot Sales HubBetter for contact management, sales engagement and workflow automation. A good HubSpot Sales Hub alternative for mid-sized businesses seeking improved sales processes.Read more
yellow.aiBetter suited for enterprise businesses. More integrations available out of the box. Users report a steeper learning curve and higher cost. More versatile communication channels including voice and email.Read more
SmatBot FAQ
What is SmatBot and what does SmatBot do?
SmatBot is an AI-powered chatbot platform that enhances customer engagement and streamlines business operations. It offers live chat, multilingual support, and automated responses, making it suitable for mid-sized companies in industries like e-commerce, education, and healthcare. SmatBot helps generate leads, provide customer support, and boost marketing efforts.
How does SmatBot integrate with other tools?
SmatBot integrates seamlessly with various platforms, including CRM systems, e-commerce platforms, and messaging apps. This connectivity streamlines workflows and centralizes customer interactions. It also offers robust API integrations for custom solutions.
What the main competitors of SmatBot?
Alternatives to SmatBot include Intercom, Botpress, and Amio. These platforms offer similar chatbot functionalities, often with AI-powered features. Drift and HubSpot Marketing Hub are also strong competitors providing conversational marketing and broader marketing automation capabilities.
Is SmatBot legit?
Yes, SmatBot is a legitimate AI chatbot platform. User reviews praise its user-friendly interface, excellent customer support, and effective lead generation. However, some users mention the pricing and occasional slow response times as downsides. Consider exploring alternatives if these are critical factors for you.
How much does SmatBot cost?
I couldn't find pricing details for SmatBot. For the most current pricing information, it's best to visit SmatBot's official website or contact their sales team directly.
Is SmatBot customer service good?
SmatBot's customer service is consistently praised in reviews. Users highlight the helpful and responsive support team, readily available to assist with setup, onboarding, and issue resolution. This positive feedback suggests SmatBot provides excellent customer support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.