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ControlHippo description
ControlHippo is a customer communication platform designed for sales and support teams in mid-sized companies. It unifies messages from various channels like WhatsApp, Instagram, and email into a single shared inbox, enabling teams to manage all customer interactions from one place. This allows for faster response times, better organization, and a clearer overview of all conversations. ControlHippo also offers automation features, such as chatbot responses and message sequences, to streamline workflows and increase efficiency.
Who is ControlHippo best for
ControlHippo is a customer communication platform ideal for mid-sized sales and support teams. It centralizes messages from various channels like WhatsApp, Instagram, and email into a single inbox. This streamlines workflows, improves response times, and provides a clear overview of all customer interactions. ControlHippo also offers automation features like chatbots and automated workflows. It offers flexible pricing plans, including a free option and a 10-day free trial.
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Best for mid-sized companies needing streamlined communication.
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Suitable for various industries focusing on sales and support efficiency.
ControlHippo features
| Supported ControlHippo offers a shared inbox for email, SMS, and WhatsApp. |
| Supported ControlHippo supports omnichannel communication including email, chat, and social media. |
| Supported ControlHippo offers analytics and reporting features to identify trends and issues. |
| Supported ControlHippo offers CRM integrations to unify communication and customer data, streamlining workflows. |
| Supported ControlHippo offers AI-powered chatbots for automated conversations and instant responses. |
| Supported ControlHippo automates workflows, streamlining processes, and saving time. |
ControlHippo pricing
The commentary is based on 6 reviews from ControlHippo Capterra reviews and ControlHippo G2 reviews.
ControlHippo's pricing is generally considered reasonable and affordable, especially given its extensive features and integrations. However, one review mentions unexpected trial charges and difficulty obtaining refunds. Most users find the platform's pricing to be a good value.
See the ControlHippo pricing page.
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ControlHippo has a free plan.
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ControlHippo has a free trial.
Basic
Essential tools to meet your growing business needs.
Bronze
Boost efficiency and keep your customers happy.
Silver
Smarter, AI-powered tools for seamless growth.
Gold
Premium tools and support to scale your business.
ControlHippo alternatives
FrontBetter for larger businesses and customer service teams. Offers more robust features like live chat and AI-powered assistance. Has positive user reviews, mentioning helpful features like the snooze button and internal comments. Is growing faster than ControlHippo.Read more
RasayelBetter for sales teams focused on WhatsApp. Has positive ratings and reviews. Offers more CRM integrations. Is growing faster. Good for e-commerce and software businesses.Read more
ConfluenceBetter for internal knowledge sharing and team collaboration. Not focused on customer communication management.Read more
Chat BreezesMore focused on social commerce and e-commerce businesses. Better for managing interactions across social media platforms. Rated higher by users.Read more
SpurBetter suited for smaller or larger businesses focused on retail or e-commerce. Has more momentum based on employee growth. Integrates with e-commerce platforms and offers drip campaigns.Read more
Salesforce Service CloudBetter fit for larger enterprises needing comprehensive customer service solutions. Has more momentum and positive ratings on Glassdoor. Offers more robust features like case management and a 360 customer view. A Salesforce Service Cloud alternative may be needed for those on a budget.Read more
ControlHippo FAQ
What is ControlHippo and what does ControlHippo do?
ControlHippo is a customer communication platform for sales and support teams. It consolidates messages from various channels like WhatsApp, Instagram, and email into a shared inbox. This streamlines workflows, improves response times, and provides a unified view of customer interactions. ControlHippo also offers automation features like chatbots.
How does ControlHippo integrate with other tools?
ControlHippo integrates with various CRM systems to unify communication and customer data, streamlining workflows. It also supports several communication channels like WhatsApp, Instagram, email, and SMS, bringing them together in a shared inbox. Their AI chatbots automate conversations for increased efficiency.
What the main competitors of ControlHippo?
Top alternatives to ControlHippo include Front, Rasayel, and Salesforce Service Cloud. These platforms offer similar features such as shared inboxes, omnichannel communication, and automation tools for sales and support teams. Other competitors include HubSpot Service Hub and Tiledesk.
Is ControlHippo legit?
ControlHippo appears legitimate, offering a helpful platform with positive reviews on G2 and Capterra. For added safety, consider exploring user reviews for more insights into their experiences.
How much does ControlHippo cost?
ControlHippo's pricing includes a free Basic plan, a Bronze plan at $20 per user/month, and a Silver plan at $28 per user/month. A custom-priced Gold plan is also available. A free trial is offered for assessing product worth.
Is ControlHippo customer service good?
ControlHippo's customer service receives mixed reviews. Some users praise the team's responsiveness to custom requests and helpfulness with initial setup. Others note slow response times and unhelpful support regarding billing issues. More information is needed to determine overall customer service quality.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.