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Whelp description
Whelp is a customer support platform designed for mid-sized businesses in various industries. It brings all your customer interactions—like voice calls, emails, and messages—into one shared inbox. This makes it easier for your team to manage and respond to questions and requests from customers. Whelp also offers AI-powered chatbots that can handle simple inquiries automatically, and it provides detailed reports to help you track performance and make improvements.
Who is Whelp best for
Whelp is a customer support platform that centralizes all customer interactions—voice, email, and messages—into a single inbox. This simplifies responses, manages inquiries, and offers AI chatbots for automated support and detailed reporting for performance tracking. Ideal for mid-sized businesses handling multi-channel customer interactions.
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Best for mid-sized businesses (101-1000 employees) seeking streamlined customer support.
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Suitable for various industries, especially e-commerce, finance, and hospitality.
Whelp features
| Supported Whelp offers CRM integrations, including Salesforce, via API. |
| Supported Whelp offers AI-powered chatbots that automate conversations and provide 24/7 support. |
| Supported Whelp provides automated responses to common customer inquiries using AI chatbots. |
| Supported Whelp prioritizes security and takes measures to maintain data confidentiality. |
| Supported Whelp offers unified management of customer interactions across email, chat, social media, and phone. |
| Supported Whelp offers advanced analytics, custom KPIs, and real-time insights for data-driven decisions. |
Whelp pricing
See the Whelp pricing page.
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Whelp has a free plan.
Basic
Live Chat widget for website, Unified inbox, CRM
Standard
Channels: LiveChat, Facebook Messenger, Telegram, Instagram, Email, Unlimited MAC, Customer Data Reporting, Reporting and analytics - PREBUILT, Onboarding and adoption guidance, Broadcast (Mass Messaging on WhatsApp\* / SMS / Telegram / Email), Email Support, Role-based permissions, Customer Satisfaction Survey
Premium
Channels: LiveChat, Messenger, Telegram, Instagram, WhatsApp (include 1 number), Twitter, SalesForce, Twilio, Viber, Amazon Connect, Email, Unlimited MAC, Customer Data Reporting, Flow + AI Base ChatBot, Reporting and analytics - PREBUILT & ADVANCED, Onboarding and adoption guidance, Broadcast (Mass Messaging on WhatsApp\* / SMS / Telegram / Email), 24/7 Support (Live, Email, Chat), Role-based permissions, Customer Satisfaction Survey, Agent Performance Evaluation, CRM Integration, IP Restriction, Dedicated Account Manager
Whelp alternatives
HeroHunt.aiBetter for recruitment automation and finding tech talent. Website traffic is growing faster. Primarily for all business sizes interested in technical roles. Whelp alternative focused on customer support.Read more
Kapture CXBetter for enterprise businesses. Has a faster website traffic growth momentum. Offers a self-service knowledge base. Users love the customizable platform and user-friendly interface but dislike occasional lags and slow loading times.Read more
HelpwiseHas a faster website traffic growth and established user base with generally positive reviews. Offers a help center, unlike Whelp.Read more
Chat BreezesBetter for e-commerce businesses seeking streamlined social media communication. Well-rated Chat Breezes alternative. Positive pricing sentiment.Read more
ChameleonBetter for user onboarding and in-app guidance. Focuses on SaaS and product-led growth, especially for mid-market companies. Provides interactive guides and user feedback tools.Read more
Adln.ioBetter for smaller businesses. Focuses on live chat and Telegram integration. Has more website traffic momentum, but less employee growth. A Whelp alternative and competitor currently in beta.Read more
Whelp FAQ
What is Whelp and what does Whelp do?
Whelp is a customer support platform for mid-sized businesses. It consolidates customer interactions like emails, messages, and voice calls into a shared inbox. Whelp uses AI-powered chatbots for automated responses and offers reporting tools to track performance. This helps streamline customer service and improve team efficiency.
How does Whelp integrate with other tools?
Whelp integrates with CRM platforms like Salesforce via API. This allows for a streamlined workflow by connecting customer data and interactions with your existing CRM system. It also offers integrations with various communication channels, creating an omnichannel customer support hub.
What the main competitors of Whelp?
Helpwise and Kapture CX are top competitors of Whelp. Helpwise focuses on shared inbox management and automation for mid-sized businesses, similar to Whelp. Kapture CX offers AI-powered customer experience solutions for larger enterprises. Other alternatives include Chat Breezes and Adln.io.
Is Whelp legit?
Whelp appears to be a legitimate customer support platform. It offers a free plan and paid options, integrates with CRM software, and uses AI for chatbots and automated responses. Whelp seems safe for mid-sized businesses seeking streamlined customer support.
How much does Whelp cost?
Whelp's pricing includes a free Basic plan, a Standard plan at $29 per month, and a Premium plan at $199 per month. Custom pricing for Startup and Enterprise plans is available upon request. Is Whelp worth it? It depends on your team's size and required features, with options suitable for small to large teams.
Is Whelp customer service good?
There is no information available about Whelp's customer service quality.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.