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Kapture CX description
Kapture CX is a customer experience platform designed for large businesses. It uses AI to personalize customer support interactions and offers tools like live chat, chatbots, and a self-service knowledge base. Kapture CX focuses on industries like retail, consumer goods, travel, and financial services. It helps manage customer interactions across various channels and aims to improve efficiency for customer support teams.
Who is Kapture CX best for
Kapture CX is a customer experience platform ideal for medium-sized businesses seeking to enhance customer support. Users praise its customizable platform, user-friendly interface, and comprehensive features. However, some have reported occasional lags and slow loading times. Kapture CX offers live chat, chatbots, and a self-service knowledge base to streamline customer interactions.
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Best fit for medium-sized businesses.
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No specific industry fit data available.
Kapture CX features
| Supported Kapture CX offers live chat for real-time customer interaction. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Kapture CX reviews
We've summarised 132 Kapture CX reviews (Kapture CX G2 reviews) and summarised the main points below.
- Highly customizable platform adaptable to specific business needs.
- User-friendly interface with minimal learning curve.
- Excellent and responsive customer support.
- Comprehensive features for efficient ticket management and customer interactions.
- Effective omnichannel communication management.
- Occasional lags and app crashes reported during peak usage.
- Slow loading times impacting operations and customer experience.
- Limited third-party app integrations.
- Difficult and time-consuming integration processes.
- Outdated user interface needing a refresh.
Kapture CX pricing
The commentary is based on 6 reviews from Kapture CX G2 reviews.
Kapture CX's pricing is generally considered high by some users, while others find it a good value. Several reviews highlight its affordability compared to competitors, especially considering its comprehensive features and customizability. However, some users have mentioned cost as a concern.
Users sentiment
See the Kapture CX pricing page.
Kapture CX alternatives
ApptivoBetter for small to medium businesses needing broader business applications beyond customer experience. Has stronger website traffic growth momentum. More affordable pricing plans. Offers a wider range of business applications like CRM, project management, and billing.Read more
PypestreamMore suitable for mid-size businesses. Has pre-built applications for common customer requests. Leverages conversational AI for automated customer interactions.Read more
ConfluenceBetter for project documentation and team collaboration. More suitable for IT and software teams. Easier to use, but may lack scalability for larger enterprises. Negative pricing sentiment.Read more
TwixorBetter for automating marketing and sales workflows. Has a drag-and-drop interface for chatbot building. Integrates with messaging and social media channels. Is growing faster. More positive customer service reviews. Negative pricing sentiment. Kapture CX alternative; Twixor competitor.Read more
AndonixBetter fit for manufacturing businesses seeking improved factory productivity. A Kapture CX alternative focusing on real-time information for frontline workers and automated workflows.Read more
Chat BreezesBetter for social commerce on platforms like Facebook and Instagram. More cost-effective for smaller businesses needing basic social media management. A Kapture CX alternative focused on SMBs and e-commerce.Read more
Kapture CX FAQ
What is Kapture CX and what does Kapture CX do?
Kapture CX is an AI-powered customer experience platform for large businesses. It provides omnichannel support, including live chat, chatbots, and a knowledge base, to personalize customer interactions and streamline support operations. It's particularly suited for retail, consumer goods, travel, and financial services.
How does Kapture CX integrate with other tools?
Kapture CX offers limited third-party integrations, which can be a drawback for some businesses. Users have reported that the integration processes can be difficult and time-consuming.
What the main competitors of Kapture CX?
Kapture CX competes with customer experience platforms like Zendesk Support Suite, Twixor, and Tiledesk. These alternatives offer similar features such as AI-powered chatbots, omnichannel communication, and workflow automation for improved customer support. Other competitors include Apptivo and Pypestream.
Is Kapture CX legit?
Yes, Kapture CX is a legitimate customer experience platform. It's known for its user-friendly interface and robust features like live chat and chatbots. However, some users have reported occasional lags and limited third-party integrations.
How much does Kapture CX cost?
Kapture CX does not publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific business needs and requirements.
Is Kapture CX customer service good?
Kapture CX receives positive feedback for its helpful customer support team, readily available to address user inquiries and resolve issues effectively. However, some users mention slower response times, especially during peak seasons, and occasional delays in implementing new features.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.