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Sentiment description
Sentiment is a customer service platform designed for mid-sized and larger businesses. It allows your team to manage customer communications from various channels like email, social media, and chat, all within a single interface. Sentiment offers automation features to streamline workflows, provides performance metrics, and helps ensure timely responses to customer inquiries.
Who is Sentiment best for
Sentiment is a customer service platform for mid-sized and larger businesses to manage customer communications across various channels like email, social media, and chat, within a single interface. It offers automation, performance metrics, and ensures timely responses. Pricing is based on agents and conversations, starting at $25/month.
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Best for medium businesses (101-1000 employees), good fit for large enterprises (1001+).
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Well-suited for Ecommerce, Software/IT/Telecommunications, and Marketing/Advertising.
Sentiment features
| Supported Sentiment provides a unified inbox for managing all customer interactions from various channels, including chat, email, social media, reviews, messaging, and voice. |
| Supported Sentiment allows for managing various messaging channels like Facebook, Twitter, web chat, and Line in shared inboxes and automatically load balances conversations across the team. |
| Supported Sentiment enables supervisors and managers to monitor the entire queue, track individual work, and analyze unresolved conversations across channels, including those falling behind SLA, and view team members' online status and conversation progress. |
| Supported Sentiment automatically routes incoming conversations based on internal priorities and service level agreements (SLAs). |
| Supported Sentiment uses AI-powered bots to automate repetitive tasks and responses, freeing up agents to focus on more complex customer issues. |
| Supported Sentiment provides real-time reporting and analytics dashboards, including data on response times, agent activity, and customer satisfaction. |
| Supported Sentiment integrates with existing CRM systems, helpdesk software, and other business tools to streamline workflows and centralize customer data. |
Sentiment pricing
See the Sentiment pricing page.
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Sentiment has a free trial.
Base Plan
Facebook (Pages, Posts, Comments, ads, Messenger) X (@mentions and response) Instagram (PM, stories and comments) Youtube comments Linkedin Page managment Whatsapp Line Trustpilot reviews Apple store reviews Google store reviews Email Web Chat SMS Unified Inbox Analytics
Integrated Plan
Integrated into popular CCaas such as Genesys and Talkdesk Facebook Instagram Youtube Linkedin Whatsapp Line Trustpilot Apple store reviews Google store reviews Email Web Chat SMS Unified Inbox Analytics
Sentiment alternatives
PanvivaBetter for knowledge management and training. Geared towards larger enterprises, particularly in regulated industries like healthcare and finance. Panviva is growing faster.Read more
ConfluenceBetter for project documentation and knowledge management. A Confluence alternative for customer service teams needing streamlined communication management.Read more
ChameleonBetter for user onboarding and in-app guidance. More suitable for software companies focused on product-led growth. Stronger customer support. Chameleon alternative, Sentiment competitor.Read more
Qualtrics Customer ExperienceBetter for gathering customer feedback via surveys. Has slower momentum. A Qualtrics Customer Experience alternative for mid-sized businesses needing streamlined communications management.Read more
HelpwiseBetter for small to mid-sized businesses. Offers a help center and has more integrations. More affordable pricing. Has faster momentum.Read more
Sentiment FAQ
What is Sentiment and what does Sentiment do?
Sentiment is a customer service platform for mid-sized and larger businesses. It unifies communication channels like email, social media, and chat into one interface. Sentiment automates workflows, provides performance metrics, and ensures timely customer responses.
How does Sentiment integrate with other tools?
Sentiment integrates with existing CRM systems, helpdesk software, and other business tools. This streamlines workflows and centralizes customer data, improving efficiency and customer experience. It connects various communication channels for a unified view of customer interactions.
What the main competitors of Sentiment?
Top alternatives to Sentiment include HaloCRM, Helpwise, and Panviva. These platforms offer similar customer service and communication management features, catering to mid-sized and larger businesses. They provide unified inboxes, automation tools, and integrations with other business software.
Is Sentiment legit?
Sentiment appears to be a legitimate customer service platform. It offers a unified inbox, AI-powered bots, and real-time reporting. However, there is limited information on user reviews and non-functional features to determine its overall safety and reliability. Consider exploring alternatives if these factors are critical for your business.
How much does Sentiment cost?
Sentiment offers two plans: Base for $25/month and Integrated for $35/month. Custom channel inclusion, bot building, CRM and BI tool integrations are available at custom pricing. A 30-day free trial is also available.
Is Sentiment customer service good?
There is no information available about Sentiment's customer service quality. Consider exploring alternative platforms if customer service is a critical factor in your decision-making process.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.