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Panviva description
Panviva is a cloud-based software that helps businesses organize company information and make it easily accessible to employees, especially customer service teams. It acts as a central knowledge base, using AI to provide answers to questions and guide employees through complex processes. This helps reduce errors, improve customer service consistency, and speed up training times. Panviva integrates with popular platforms like Salesforce and Microsoft Teams and is designed for industries with strict compliance requirements.
What companies are using Panviva?
Who is Panviva best for
Panviva is a knowledge management solution ideal for customer service teams in enterprises with complex processes and compliance needs. Users praise Panviva's single source of truth for information, seamless integrations, and excellent customer support. However, some find the formatting options limited and keyword tagging cumbersome.
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Best for enterprise companies.
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Ideal for Healthcare, Finance, Media, Telecom, Professional Services, and Automotive.
Panviva features
| Supported Panviva enables teams to store, share and collaborate on information within a centralized knowledge base, accessible across various channels and integrated with other applications. |
| Supported Panviva supports omnichannel knowledge delivery across web, mobile, chat and email. |
| Supported Panviva integrates with various platforms and services via APIs and pre-built connectors. |
| Supported Panviva delivers knowledge within the user's workflow context through integrations and intelligent content pushing. |
| Supported Panviva offers an AI Knowledge Assistant for finding and using knowledge resources. |
| Supported Panviva offers automation through AI-powered guidance, omnichannel automation, and contextual intelligence. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Panviva reviews
We've summarised 91 Panviva reviews (Panviva G2 reviews) and summarised the main points below.
- Panviva provides a single source of truth for company information, improving customer service consistency and speed.
- The platform is user-friendly for both administrators and end-users.
- Panviva integrates seamlessly with other systems like Salesforce and Microsoft Teams.
- The "guide on the side" functionality is praised for allowing users to follow instructions while working in other applications.
- Customer support from Panviva is consistently rated as phenomenal.
- Panviva\'s formatting capabilities are limited, making it difficult to create visually appealing documents.
- The need to tag keywords for effective searching is a challenge for user adoption.
- Mass changes across multiple documents are difficult; for example, updating a template used across many pages requires manual changes to each page.
- The global find-and-replace feature, while useful, is buggy and limited.
Panviva pricing
The commentary is based on 3 reviews from Panviva G2 reviews.
Panviva's pricing requires an upfront investment and may be considered expensive. However, reviewers find it a worthwhile investment for its value in streamlining training, improving efficiency, and creating a single source of truth, ultimately reducing costs long-term.
Users sentiment
Panviva alternatives
panviva vs ShelfBetter for contact centers with robust agent assist features. Website traffic is growing faster. Higher ratings on Glassdoor. Panviva alternative, Panviva competitor.Read more
ConfluenceBetter for project documentation and team collaboration. More suitable for a wider range of industries. Easier to use, but has scalability issues. Negative pricing sentiment.Read more
SliteBetter for small to mid-sized businesses needing a simple knowledge base. More focused on e-commerce and retail. Has a cleaner interface, but fewer integrations and weaker search functionality. Less momentum based on employee growth.Read more
IT GlueBetter fit for IT professionals and MSPs. More focused on IT documentation and password management. Stronger ratings on G2 and Capterra.Read more
ChameleonBetter for onboarding and in-app guidance. More suitable for SaaS companies, especially mid-market and enterprise. Focuses on user experience within your software. A strong Panviva competitor for user adoption.Read more
NotionBetter for note-taking and project management. Wider industry applicability. Has more momentum based on employee growth. Higher ratings on Glassdoor. More versatile and easier to use, with a generous free plan. However, it has a steeper learning curve, limited offline access, and a less capable mobile app. A Panviva alternative and competitor.Read more
Panviva FAQ
What is Panviva and what does Panviva do?
Panviva is a cloud-based knowledge management software designed for customer service teams. It uses AI to provide a central knowledge base, guiding employees through complex processes and improving customer service consistency. Panviva integrates with platforms like Salesforce and Microsoft Teams, and is ideal for regulated industries.
How does Panviva integrate with other tools?
Panviva integrates with other platforms and services through APIs and pre-built connectors. It seamlessly connects with popular tools like Salesforce and Microsoft Teams, enabling contextual knowledge delivery within existing workflows.
What the main competitors of Panviva?
Top alternatives to Panviva include Shelf, Confluence, Slite, and Notion. These platforms offer similar knowledge management features, focusing on centralizing information, improving collaboration, and streamlining access to company knowledge. They are suitable for various team sizes and industries.
Is Panviva legit?
Yes, Panviva is a legitimate cloud-based knowledge management software. It's known for its user-friendly platform and seamless integrations with other business applications. Panviva is particularly beneficial for customer service teams in regulated industries seeking to improve information access and consistency.
How much does Panviva cost?
Panviva does not publicly disclose its pricing. Contact their sales team for a customized quote based on your specific business needs and to determine if Panviva is worth the investment for you.
Is Panviva customer service good?
Panviva's customer service receives overwhelmingly positive feedback. Users consistently describe the support team as "phenomenal," "helpful," and readily available to resolve issues and provide training. They are praised for their proactive communication and responsiveness to customer needs.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.