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Shelf description
Shelf is a knowledge management software that helps businesses organize their internal information and make it easily accessible. It connects to various data sources, identifies outdated or inaccurate information, and ensures employees can quickly find the answers they need. Shelf aims to improve customer service, boost productivity by reducing time spent searching for information, and enhance the accuracy of AI-powered responses. Its focus is on making internal knowledge reliable and readily available for employees, particularly in customer-facing roles.
Who is Shelf best for
Shelf is ideal for customer-facing teams who need quick access to reliable information. Users praise Shelf for its seamless CRM integrations and agent assist features, highlighting its ability to improve customer interactions. Some users have expressed concerns about the search functionality and limited customization options, but overall, Shelf receives positive feedback for its ease of use and effectiveness in centralizing knowledge.
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Shelf is a great fit for medium-sized businesses with customer-facing teams.
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While Shelf can be used across industries, it is especially beneficial for businesses with large knowledge bases and frequent customer interactions.
Shelf features
| Supported Shelf offers a robust search functionality including semantic search, filters and AI powered answers. This functionality is well documented across multiple resources. |
| Supported Shelf fully supports creating and managing knowledge bases for self-service support. |
| Supported Shelf fully supports the requirement for a shared knowledge base, enabling teams to store, share, and collaborate on information effectively. |
| Supported Articles can be organized into easily accessible knowledge bases with tags. |
| Supported Shelf can detect and flag outdated content to ensure data quality. |
| Supported Shelf can import data via its API and connectors. |
| Supported Shelf supports integration with external knowledge bases. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Shelf reviews
We've summarised 138 Shelf reviews (Shelf G2 reviews) and summarised the main points below.
- Seamless integration with contact center solutions and CRMs.
- Agent Assist feature praised for boosting efficiency and providing relevant information during customer interactions.
- Content Intelligence aids content management by identifying outdated information, leading to improved accuracy and trustworthiness.
- Decision Trees are highly praised for simplifying complex processes into easy-to-follow guides.
- User-friendly interface praised for its ease of navigation and search functionality.
- The review process requires manual workarounds and lacks bulk assignment features.
- The search algorithm can be inaccurate, often listing relevant results lower.
- Limited customization options for announcements, lacking email notifications and requiring manual checks for confirmations.
- Excel document support is poor, with difficulties in uploading, updating, and integration.
Shelf pricing
The commentary is based on 1 reviews from Shelf G2 reviews.
While Shelf doesn't publicly disclose pricing, user reviews don't mention cost as a significant factor. This suggests that users find the value provided by Shelf's knowledge management features justifies its pricing.
Shelf alternatives
Panviva
It's a much better fit for Enterprise customers and more geared towards industries like Healthcare, Finance, and Media. However, it has less transparent pricing.
BOTWISE
Better suited for mid-sized companies.
Confluence
It’s a much better fit for Enterprise customers. More focused on Software, IT & Telecommunications.
Upland Panviva
Better fit for larger companies in regulated industries like healthcare and finance. It is growing faster and boasts a more robust feature set, including AI-powered guidance for improved decision-making. However, some users find its implementation challenging.
ClickUp
ClickUp is a better fit for companies of all sizes seeking an all-in-one project management solution. ClickUp is known for its wider industry application and positive pricing sentiment. However, Shelf is growing faster.
Hub Intranet
More suitable for internal communications and employee engagement. It is a better Shelf alternative for small to mid-sized businesses. Hub Intranet has a strong focus on sustainability and provides a more budget-friendly solution.
Shelf FAQ
What is Shelf and what does Shelf do?
Shelf is a knowledge management platform that helps businesses organize internal information, making it easily accessible to employees. It connects to various data sources, identifies outdated content, and enables efficient knowledge sharing, ultimately improving customer service and streamlining workflows.
How does Shelf integrate with other tools?
Shelf integrates with other tools through its API and connectors, allowing for data imports. It also integrates with external knowledge bases and is noted for its seamless integration with contact center solutions and CRMs.
What the main competitors of Shelf?
Shelf competitors include knowledge management platforms like Panviva, BOTWise, and Confluence, as well as more comprehensive work management platforms like ClickUp.
Is Shelf legit?
Based on user reviews and Shelf's features, it appears to be a legitimate and helpful platform for knowledge management. Users praise its ease of use, integration capabilities, and effectiveness in organizing company knowledge.
How much does Shelf cost?
There is no pricing information available for Shelf.
Is Shelf customer service good?
Based on reviews, Shelf's customer service receives high praise. Users highlight the team's responsiveness, helpfulness, and willingness to address issues promptly, making it a strong point for the software.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.