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Helpjuice description
Helpjuice is a knowledge base software that helps businesses create a centralized source of information for their employees and customers. It offers a user-friendly editor for creating content, along with powerful search functionality to quickly find information. Helpjuice can be used for employee training, customer onboarding, and enabling self-service support. It integrates with other tools and promises to improve efficiency and customer satisfaction.
Who is Helpjuice best for
Helpjuice is a knowledge base software best for small to medium businesses looking to centralize information for customers and employees. Users praise its search functionality, ease of use, and excellent customer support. Some users mention inconsistent text formatting and search function improvements. It's a valuable tool for streamlining onboarding, training, and self-service support.
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Best fit for small to medium-sized businesses needing a centralized knowledge base.
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Ideal for software, IT, and telecommunications companies and suitable for various other industries.
Helpjuice features
| Supported Helpjuice offers robust search with custom search, API integration, category filtering, and searchability optimization. |
| Supported Teams can store, share, and collaborate on information in a centralized repository. |
| Supported Helpjuice supports organizing articles with categories and hierarchical structures. |
| Supported Helpjuice offers AI-powered knowledge search for articles, FAQs, and documents. |
| Supported Helpjuice allows creating an internal knowledge base accessible only to employees. |
| Supported Helpjuice allows embedding images, videos, and potentially other media types. |
| Supported Helpjuice offers customizable reporting tools to analyze knowledge base usage and article performance. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Helpjuice reviews
We've summarised 157 Helpjuice reviews (Helpjuice TrustPilot reviews, Helpjuice Capterra reviews and Helpjuice G2 reviews) and summarised the main points below.
- Responsive bug fixes and feature releases.
- Built-in functionality for interactive and engaging self-help databases.
- Good for scaling customer self-service.
- Hierarchical document organization.
- Ability to link articles across folders.
- Translation ability.
- Different user roles supported.
- SSO/Okta integration.
- Easy to migrate and customize.
- Straightforward and accessible UI for technical and non-technical teams.
- Excellent customer support and customization support.
- Great search functionality.
- Easy content creation and editing.
- Seamless approval process and change review.
- Pasting text from other apps can be inconsistent with formatting.
- Article search function needs improvement.
- Difficult to see context of comments from email notifications.
- Article feedback should be visible on the edit page.
- Limited access to raw analytics data.
- Multi-language support has some bugs.
- Internal access control is all or nothing.
- PDF export formatting could be better.
- Limited page design features in editor.
- Text editor has some bugs.
- No shared draft editing or content locking.
- Intransparent search algorithm and dashboard updates.
- Half-developed/retracted features (Glossary, Revision Compare, Timed publishing).
- No transparent change communication or changelog.
- Backend issues (drafts published, editor performance, ghost publishing).
- Bug fixes treated as change requests.
- MS Word formatting could be better.
Helpjuice pricing
The commentary is based on 10 reviews from Helpjuice Capterra reviews and Helpjuice G2 reviews.
Helpjuice's pricing is generally considered high, especially for smaller teams, with some users mentioning the cost per user. However, many feel it's worthwhile due to the robust features, customization options, and excellent customer support. Some users consider it the "best bang for your buck."
Users sentiment
See the Helpjuice pricing page.
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Helpjuice has a free trial.
4 Users
All features included for up to 4 users.
16 Users
All features included for up to 16 users.
60 Users
All features included for up to 60 users.
Unlimited Users
All features included for unlimited users.
Helpjuice alternatives
ConfluenceBetter for project documentation and team collaboration. More customizable but has some scalability issues. Negative sentiment around pricing.Read more
KnowledgeOwlBetter for finance, manufacturing, education, media, non-profit, and marketing. More affordable, simpler pricing, and highly rated by users. Stronger customer support.Read more
IT GlueBetter for IT documentation and password management. Specifically designed for IT professionals and MSPs.Read more
Document360Better for larger teams. Has more momentum. Excellent customer support is frequently praised. Provides more robust customization options.Read more
ChameleonBetter for user onboarding and in-app guidance. Focuses on interactive product tours, tooltips, and in-app messages. Caters to SaaS companies, especially mid-market, with a product-led growth focus.Read more
ScreenStepsBetter suited for contact centers and IT departments. Has a desktop application for full feature access. Primarily for mid-sized companies and growing faster.Read more
Helpjuice FAQ
What is Helpjuice and what does Helpjuice do?
Helpjuice is a knowledge base software enabling businesses to create a central repository of information for customers and employees. It features a user-friendly editor, robust search capabilities, and integrations with other tools. Helpjuice is used for customer onboarding, employee training, and self-service support to boost efficiency and customer satisfaction.
How does Helpjuice integrate with other tools?
Helpjuice integrates with Zendesk, Salesforce, Slack, and Intercom. It also offers API access for custom integrations, allowing seamless connection with your existing tools and workflows. This streamlines processes and centralizes information access.
What the main competitors of Helpjuice?
Helpjuice's main competitors include Document360, KnowledgeOwl, and Confluence. These alternatives offer similar knowledge base solutions with varying features for content creation, organization, and user access. ClickUp and Notion also compete as broader workspace platforms.
Is Helpjuice legit?
Yes, Helpjuice is a legitimate knowledge base software. It's known for its robust search, user-friendly interface, and excellent customer support. However, some users mention inconsistent text formatting and occasional backend issues.
How much does Helpjuice cost?
Helpjuice pricing starts at $120 per month for up to 60 users. For unlimited users, the price remains at $120 per month. This includes all features. An AI add-on package is also available, but pricing is not publicly available.
Is Helpjuice customer service good?
Helpjuice receives overwhelmingly positive feedback for its customer service. Users consistently praise the support team's responsiveness, helpfulness, and willingness to go the extra mile with customizations. While some experienced slower response times, the overall sentiment highlights Helpjuice's dedication to customer satisfaction.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.