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KnowledgeOwl description
KnowledgeOwl is a knowledge base software that helps you create, manage, and share information with your team and customers. It's known for its customization options, powerful search function, and simple pricing structure. KnowledgeOwl offers a user-friendly experience with features like content restriction, version control, and seamless integrations. It's particularly popular with software companies needing a centralized platform for internal knowledge and customer self-service.
Who is KnowledgeOwl best for
KnowledgeOwl is a user-friendly knowledge base software praised for its customization, search capabilities, and simple pricing. Users love its intuitive interface and helpful customer support. While some users mention occasional glitches and limited reporting, its affordability and features make it a popular choice, especially for software companies needing streamlined internal knowledge and customer self-service.
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Best for small to medium-sized businesses (SMBs) seeking a robust knowledge base solution.
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Ideal for software companies, but also suitable for education, non-profits, and marketing/advertising.
KnowledgeOwl features
| Supported KnowledgeOwl supports version control, allowing users to revert to earlier versions. |
| Supported KnowledgeOwl integrates with Zapier and offers an API for custom integrations. |
| Supported KnowledgeOwl allows categorization and structuring of articles with categories, subcategories, and navigation tools. |
| Supported KnowledgeOwl offers robust search with autosuggest, full-text search, and advanced search options. |
| Supported KnowledgeOwl supports role-based access control, including custom roles. |
| Supported Teams can store, share, and collaborate on information in a shared knowledge base. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
KnowledgeOwl reviews
We've summarised 332 KnowledgeOwl reviews (KnowledgeOwl GetApp reviews, KnowledgeOwl Capterra reviews and KnowledgeOwl G2 reviews) and summarised the main points below.
- Exceptional and responsive customer support.
- User-friendly interface for creating and editing articles.
- Highly customizable, with options for branding and CSS.
- Affordable pricing, especially considering the features and ROI.
- Powerful search function and tagging system.
- Limited reporting features require using Google Analytics for detailed insights.
- Some formatting issues, especially with bullet points and fonts.
- Limited video library options; videos must be added to articles.
- Occasional glitches and bugs, though the support team is responsive.
KnowledgeOwl pricing
The commentary is based on 22 reviews from KnowledgeOwl Capterra reviews and KnowledgeOwl G2 reviews.
KnowledgeOwl is praised for its affordability and excellent value, especially considering its robust features and customization options. Users highlight its cost-effectiveness and impressive ROI, making it a budget-friendly choice for knowledge management. Some users mention cost limitations for smaller organizations.
Users sentiment
See the KnowledgeOwl pricing page.
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KnowledgeOwl has a free trial.
KnowledgeOwl Plan
The plan includes all features, one knowledge base, and one author. You can have unlimited readers for private and public knowledge bases.
Business Extras
This plan includes 99.5% uptime SLA, priority support, BAA Agreement, and the ability to upload your own SSL certs.
Enterprise Extras
This plan includes 99.9% uptime SLA, vendor security forms, custom SLA/Terms of Service/HIPAA compliance, dedicated account management, and the ability to upload your own SSL certs.
KnowledgeOwl alternatives
ConfluenceBetter for project documentation and team collaboration. More suitable for larger enterprises. Negative pricing sentiment.Read more
HelpjuiceBetter for larger companies and is growing faster. A KnowledgeOwl competitor and alternative, it offers process documentation.Read more
IT GlueBetter fit for IT professionals and MSPs. More focused on IT documentation and password management. G2 and Capterra reviews available.Read more
Document360Better for larger enterprises. Has AI-powered search and content generation. Website traffic is growing faster. A KnowledgeOwl alternative and competitor.Read more
ChameleonBetter for user onboarding and in-app guidance. More suitable for product-led growth strategies in SaaS.Read more
SliteBetter for e-commerce. Has more momentum based on website traffic data, but slower employee growth. AI-powered search and real-time collaboration are highlighted features. However, users note performance issues and limited customization. A KnowledgeOwl competitor and alternative.Read more
KnowledgeOwl FAQ
What is KnowledgeOwl and what does KnowledgeOwl do?
KnowledgeOwl is a user-friendly knowledge base software designed for creating, managing, and sharing information. Its customizable platform excels at centralizing internal knowledge and enabling customer self-service, complete with robust search, version control, and seamless integrations. It's particularly popular with software companies.
How does KnowledgeOwl integrate with other tools?
KnowledgeOwl integrates with Zapier, enabling connections with various other tools. It also offers a robust API for custom integrations, allowing developers to connect KnowledgeOwl with other software as needed.
What the main competitors of KnowledgeOwl?
Top KnowledgeOwl competitors include Helpjuice, Document360, and Confluence. These alternatives offer similar knowledge base solutions with varying features for content creation, team collaboration, and customer self-service. Consider ClickUp and Notion for broader project management capabilities.
Is KnowledgeOwl legit?
Yes, KnowledgeOwl is a legitimate knowledge base software. It's known for its excellent customer support, user-friendly interface, and customizable features. G2 and Capterra reviews rate KnowledgeOwl highly for its ease of use and robust search functionality. While some users mention minor formatting issues and limited reporting, it remains a safe and popular choice.
How much does KnowledgeOwl cost?
KnowledgeOwl's base plan is $100/month, including all features, one knowledge base, and one author. Business Extras cost $275/month, while Enterprise Extras are priced at $1150/month. Nonprofits and B Corps receive a 25% discount.
Is KnowledgeOwl customer service good?
KnowledgeOwl's customer service is consistently praised in reviews. Users describe the support team as "amazing," "responsive," "helpful," and even "the best I've ever had." They go above and beyond to resolve issues and implement user suggestions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.