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Bloomfire description
Bloomfire is a knowledge management platform designed for mid-size to large companies. It uses AI to help organize and search a company's internal information, like documents, videos, and audio recordings. This makes it easier for employees to find the information they need to do their jobs. Bloomfire can also help companies onboard new employees faster, improve decision-making, and provide better customer service. It's designed to be easy to use and can be customized to fit the needs of different teams and departments.
Who is Bloomfire best for
Bloomfire is a knowledge management platform ideal for mid-size to large businesses. It uses AI to centralize, organize, and simplify knowledge sharing across teams. Users praise its user-friendly interface and robust search capabilities, while some note room for improvement in search precision and customization. Bloomfire helps streamline onboarding, improve decision-making, and enhance customer service by making information easily accessible.
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Best for medium to large companies seeking enhanced knowledge sharing.
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Suitable for various industries like healthcare, finance, and retail.
Bloomfire features
| Supported Bloomfire supports shared knowledge bases, enabling teams to store, share, and collaborate. |
| Supported Bloomfire offers comprehensive analytics and reporting tools for tracking key metrics and user engagement. |
| Supported Bloomfire automatically tags and categorizes content upon upload using AI. |
| Supported Bloomfire uses AI to search across knowledge resources like articles, FAQs, and documents. |
| Supported Bloomfire enables cross-team sharing with its centralized knowledge base and cross-community search. |
| Supported Bloomfire offers AI-powered Q&A through its Ask AI feature and knowledge engine. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Bloomfire reviews
We've summarised 701 Bloomfire reviews (Bloomfire Software Advice reviews, Bloomfire GetApp reviews, Bloomfire Capterra reviews and Bloomfire G2 reviews) and summarised the main points below.
- User-friendly interface for both content creators and consumers.
- Centralized platform for storing and accessing company knowledge.
- Excellent customer support, praised for responsiveness and helpfulness.
- Variety of content formats supported, including videos, documents, and Q&A.
- AI-powered search functionality that can search within video transcripts.
- Search functionality needs improvement, often returning irrelevant results or requiring very specific keywords.
- Limited customization options for the platform and individual posts.
- Difficulty navigating and organizing content, especially with a large amount of information.
- Occasional technical issues, such as slow loading times and difficulty with embedded files.
Bloomfire pricing
The commentary is based on 11 reviews from Bloomfire Capterra reviews and Bloomfire G2 reviews.
Bloomfire's pricing is considered expensive, especially for larger teams, though many users feel its features and benefits justify the cost. Some reviewers suggest the value proposition is better for mid-size to large companies, while smaller companies might find less expensive alternatives.
See the Bloomfire pricing page.
Bloomfire alternatives
GuruBetter for mid-sized companies. Has process documentation features. Easier to use and implement. Higher rated by users. More integrations with workplace tools.Read more
ConfluenceBetter for project documentation and real-time collaboration. More suitable for IT and software companies. Easier to use, but rated lower for customer service, reliability, implementation, and scalability. Negative pricing sentiment.Read more
ClickUpBetter for task management and project planning. More suitable for teams of all sizes. Has much faster employee growth. Easier to use, but less reliable.Read more
GleanBetter for enterprise companies. Glean is growing faster and has better implementation. Users praise Glean's superior search relevance and speed. It also receives positive feedback on pricing.Read more
YextBetter for managing business listings across various platforms. More focused on external-facing information like locations and store hours. Has faster employee growth but more negative reviews regarding pricing and customer service.Read more
Bloomfire FAQ
What is Bloomfire and what does Bloomfire do?
Bloomfire is a knowledge management platform utilizing AI to organize and surface company information. It centralizes documents, videos, and other resources, facilitating easy access for employees and boosting productivity. This streamlines onboarding, improves decision-making, and enhances customer service.
How does Bloomfire integrate with other tools?
Bloomfire integrates with Slack, Microsoft Teams, and Google Workspace, allowing seamless knowledge sharing within existing workflows. It also offers API access for custom integrations.
What the main competitors of Bloomfire?
Bloomfire's main competitors include Guru, BHyve, and Confluence. These platforms offer similar knowledge management features, catering to mid-size and large companies seeking streamlined information sharing and improved collaboration. Other alternatives like ClickUp, Glean, and Yext provide related functionalities but with different focuses.
Is Bloomfire legit?
Bloomfire is a legitimate knowledge management platform. User reviews highlight its user-friendly interface and centralized knowledge base. However, some users mention that the search functionality could be improved. Bloomfire appears safe and suitable for knowledge sharing within companies.
How much does Bloomfire cost?
Bloomfire doesn't publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific needs and to determine if Bloomfire is worth the investment for your organization.
Is Bloomfire customer service good?
Bloomfire's customer service is consistently praised in reviews. Users highlight the support team's responsiveness, helpfulness, and dedication to resolving issues, even complex ones. Their proactive communication and customer-focused approach contribute to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.