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Document360 description
Document360 is a software platform designed for businesses to create and manage internal knowledge bases and customer-facing help centers. It offers tools for writing, organizing, and publishing various types of content, including FAQs, product manuals, and company policies. Document360 helps streamline information sharing, reduce support requests, and improve team productivity through features like version control, analytics, and integrations with popular platforms. Its AI-powered search and content generation capabilities aim to simplify knowledge management and deliver faster, more accurate answers to user inquiries.
Who is Document360 best for
Document360 is a knowledge management platform praised for its user-friendly interface and powerful search. It streamlines information sharing and reduces support requests. However, some users find the editing tool clunky and experience occasional performance issues. Best for small and medium businesses seeking robust documentation and knowledge base solutions.
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Best fit for small to medium-sized businesses and software companies.
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Ideal for software, IT, media, and professional services.
Document360 features
| Supported Document360 offers built-in analytics and integrates with Google Analytics. |
| Supported Document360 uses AI to search across knowledge resources. |
| Supported Document360 offers FAQs, tutorials, and articles in a searchable knowledge base. |
| Supported Document360 supports workflow automation for documentation and integrates with other apps for broader automation. |
| Supported Document360 allows users to create and edit content using various editors and collaboration features. |
| Supported Document360 supports version control, allowing tracking changes, reverting to previous versions, and comparing articles. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Document360 reviews
We've summarised 633 Document360 reviews (Document360 Software Advice reviews, Document360 Capterra reviews and Document360 G2 reviews) and summarised the main points below.
- User-friendly interface, praised for its simplicity and ease of navigation.
- Powerful search functionality that quickly surfaces relevant information.
- Robust customization options for branding and design.
- Excellent customer support, known for prompt and helpful responses.
- Comprehensive set of features, including version control, analytics, and integrations.
- The editing tool can be clunky.
- Broken links are a recurring issue.
- Occasional performance lags and slow loading times.
- Limited customization options for the homepage layout.
- Advanced features can require paid add-ons, increasing overall costs.
Document360 pricing
The commentary is based on 66 reviews from Document360 Capterra reviews and Document360 G2 reviews.
Document360's pricing is generally considered reasonable, especially given its robust features and excellent customer support. However, some users find it pricey compared to competitors, particularly for multiple projects or when needing add-ons. The value for the cost is frequently praised.
Users sentiment
See the Document360 pricing page.
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Document360 has a free trial.
Professional
Public + Private Knowledge Base, 1000 Private Readers, 2 Languages, 1 Workspace, AI Writer Suite, Custom Domain, Reviewers, API Documentation, Onboarding, Advanced Customization, Homepage Builder, SEO Optimized, Import from Word, Export to PDF, 24/5 Support.
Business
Everything in Professional, plus: Knowledge Base Widget, 10,000 Private Readers, 3 Languages, Ticket Deflector, AI Search Suite (2000 Credits/month), Advanced Analytics, Workflow, Public API, Onboarding + Dedicated CSM, All Integrations, 24/5 Support.
Enterprise
Everything in Business, plus: Multiple SSO, Sandbox Environment, 5 Languages, 2 Workspaces, Complete AI Suite, AI Search Suite (5000 Credits/month), Audit Logs, Personalized Design, Onboarding + Dedicated CSM + Training & Best Practices, Private Hosting, 24/5 Priority support.
Document360 alternatives
document360 vs ArchbeeBetter fit for medium-sized businesses focused on software development. Has more momentum based on employee growth. Stronger focus on AI-powered answers and centralized documentation. A Document360 competitor and alternative.Read more
ConfluenceBetter for internal collaboration and project management. More customizable but less focused on customer-facing documentation. Negative pricing sentiment.Read more
document360 vs HerettoBetter for content reuse and collaboration. A better Document360 competitor for structured authoring. Shows less momentum. More suitable for medium-sized businesses and enterprises focused on software, IT, and telecommunications.Read more
NotionBetter for note-taking and project management. Geared towards a broader audience including individuals. Has significantly more momentum. More versatile but less focused on documentation.Read more
ClickHelpBetter for technical documentation and single-sourcing content. Easier migration from other platforms. Has less momentum.Read more
Document360 FAQ
What is Document360 and what does Document360 do?
Document360 is a knowledge base platform for creating and managing internal and customer-facing documentation. It features AI-powered search, version control, analytics, and integrations, helping businesses streamline information sharing and improve support efficiency. It's praised for ease of use and robust features, though some users find the editor clunky and experience occasional performance issues.
How does Document360 integrate with other tools?
Document360 integrates with various platforms, including Google Analytics, offering robust analytics and reporting capabilities. It also supports workflow automation integrations for broader application connectivity. Furthermore, its AI-powered search streamlines knowledge access across integrated resources.
What the main competitors of Document360?
Document360's main competitors include Heretto, HelpLook, Confluence, Zendesk Support Suite, ClickUp, and Helpjuice. These alternatives offer similar features for knowledge management, documentation, and customer support.
Is Document360 legit?
Yes, Document360 is a legitimate knowledge base software platform. It's known for its user-friendly interface and robust search. However, some users mention occasional performance issues and limited customization. It's generally considered safe and reliable for knowledge management.
How much does Document360 cost?
Document360 pricing is custom for Professional, Business, and Enterprise plans. Contact them for a quote. They offer a 14-day free trial and a Startup Program with discounted pricing. Additional services like content migration and best practice training are available.
Is Document360 customer service good?
Document360's customer service is highly regarded. Users consistently praise the support team's responsiveness and helpfulness in resolving issues and providing guidance. They are known for their prompt responses and proactive assistance, going above and beyond to ensure customer satisfaction.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.