Document360 vs Archbee

by Gralio Feb 06, 2025

Document360 and Archbee are knowledge base platforms with key differences. Document360 is better for broader content management and customer support, while Archbee excels in technical documentation for software teams. Consider your specific needs and technical expertise when choosing.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 740 reviews and 60 websites, saving 4 hours, 36 minutes of reading.

Document360

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Archbee

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About

Document360 is a software platform designed for businesses to create and manage internal knowledge bases and customer-facing help centers. It offers tools for writing, organizing, and publishing various types of content, including FAQs, product manuals, and company policies. Document360 helps streamline information sharing, reduce support requests, and improve team productivity through features like version control, analytics, and integrations with popular platforms. Its AI-powered search and content generation capabilities aim to simplify knowledge management and deliver faster, more accurate answers to user inquiries.

Archbee is a software platform designed to create and manage company information in one central location. It's like a digital library for everything from product details and how-to guides, to developer instructions and internal processes. Teams can work together on documents, share knowledge, and even use built-in AI to help answer user questions automatically. Archbee integrates with popular tools your company might already use and can be accessed by anyone in the company or customized for individual teams.

Summary

Main difference

Document360 is a versatile knowledge base platform catering to diverse business needs, excelling in customer support and broader content management. Archbee shines in its streamlined design and focus on technical documentation, making it ideal for software development teams.

Relative strengths of Document360 (compared to Archbee)

Stronger customer support and broader content management capabilities.
Wider range of integrations for various business applications.
More comprehensive analytics for tracking knowledge base performance.

Relative weaknesses of Document360 (compared to Archbee)

Less intuitive user interface for technical users.
Limited AI-powered features compared to Archbee.
Pricing model can be less transparent and potentially more expensive.

What companies are using Document360 and Archbee?

No data

Who should use Document360 VS. Archbee

Document360 is a knowledge base software praised for its user-friendly interface and robust search. Users appreciate the customization options and helpful customer support. However, some have noted issues with the editing tool and occasional performance lags. Best for businesses seeking a centralized platform for internal and customer-facing documentation.

Archbee is a centralized documentation platform ideal for small software development teams. Users praise its speed, clean interface, and integrations, especially for technical documentation and knowledge sharing. Some users desire improved search functionality and mobile experience.

Best fit for small to medium-sized businesses and enterprises.
Ideal for Software, IT, and Telecommunications, suitable for various other industries.

Best for small teams needing a central knowledge hub.
Ideal for software development teams.

Document360 and Archbee features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

AI-Powered Instant Answers

Supported

Document360 uses AI search and Eddy assistant to provide instant answers.

Supported

Archbee uses AI to provide instant answers based on documentation.
Centralized knowledge base

Supported

Document360 provides a centralized knowledge base to store various types of documentation.

Supported

Archbee provides a centralized knowledge base to store various types of documentation.
User segmentation

Partially supported

User segmentation is supported via integration with Segment.

Not supported

Archbee does not directly support user segmentation for documentation.
Workflow management

Supported

Document360 allows defining and managing workflows for content creation, review, and publishing.

Supported

Archbee supports workflows with features like collaborative editing and integrations.
Shared knowledge base

Supported

Document360 enables teams to store, share, and collaborate on information.

Supported

Archbee enables teams to store, share, and collaborate on information through features like customizable access controls, collaboration tools, and a centralized repository.
Commenting

Supported

Document360 supports public, integrated, and inline comments, depending on the editor.

Supported

Archbee allows users to comment on documents, tag other users, and engage in threaded discussions.

Qualities

Value and Pricing Transparency

-0.38

Rather negative sentiment

No data
Customer Service

+0.93

Strongly positive sentiment

No data
Ease of Use

+0.98

Strongly positive sentiment

+1

Strongly positive sentiment
Reliability and Performance

+0.31

Rather positive sentiment

No data
Ease of Implementation

+0.79

Strongly positive sentiment

No data
Scalability

+0.6

Rather positive sentiment

No data

Document360 and Archbee Pricing

Document360 offers a 14-day free trial and a Startup Program with a 50% discount on all plans for early-stage startups. They provide additional services such as content migration, best practice training, and branding & design. The pricing model is tiered subscription, with options for monthly or annual billing. Annual billing offers discounts.

Plans

User sentiment

Rather negative

-0.38

See full Pricing page

No data

See full Pricing page

Document360 and Archbee review insights

740 reviews analysed from and

Users love

User-friendly interface, praised for its simplicity and ease of navigation.
Powerful search functionality that quickly surfaces relevant information.
Robust customization options for branding and design.
Excellent customer support, known for prompt and helpful responses.
Comprehensive set of features, including version control, analytics, and integrations.

Archbee is praised for its speed, clean interface, and ease of use.
Users appreciate the wide range of integrations with popular tools like Slack, Google Drive, and Trello.
The ability to create custom domains for a more professional and branded documentation experience is well-received.
Archbee\'s robust editor, particularly the "blocks" feature allowing for embedding diverse content types, is a highlight for many.

Users dislike

The editing tool can be clunky.
Broken links are a recurring issue.
Occasional performance lags and slow loading times.
Limited customization options for the homepage layout.
Advanced features can require paid add-ons, increasing overall costs.

The search functionality within Archbee could be improved - inability to conduct specific phrase searches, only single term searches.
Limited control over text styling within Archbee, making it difficult to achieve desired visual presentation for different document types.
Users desire a more robust mobile experience - dedicated apps for iOS and Android are highly requested.
Integration with Grammarly is reported as broken or unreliable by several users.

Document360 and Archbee Ratings

G2

4.7/5

(423)
Capterra

4.7/5

(217)

G2

4.5/5

(108)

Company health

Employee growth

1% decrease in the last year

30% increase in the last year

Web traffic

29% decrease in the last quarter

13% increase in the last quarter

Financing

No data

November 2021 - $3M

How do Document360's broader integrations compare with Archbee's focus on developer tools?

Document360 offers broader integrations geared towards general business needs, including CRM, helpdesk, and analytics platforms. Archbee, conversely, focuses its integrations specifically on developer tools, making it better suited for technical teams and software documentation workflows.

Which product better addresses the needs of a rapidly scaling customer support team?

Document360 better addresses the needs of a rapidly scaling customer support team. It offers broader integrations with helpdesk, CRM, and analytics tools, which are crucial for scaling support operations. Document360's focus on customer-facing help centers and FAQs directly addresses common scaling challenges by enabling self-service support and deflecting tickets. While Archbee offers a good user experience, its focus on technical documentation and limited information on scalability makes it less suitable for a rapidly growing customer support team. Document360's higher G2 and Capterra review counts, along with specific feedback on customer support quality, further suggest it's a more robust solution for customer-centric scaling.

What are the advantages of Document360?

Document360 caters to a broader range of business sizes and industries compared to Archbee, which primarily focuses on smaller software development teams. Document360 also offers a more comprehensive set of features, including analytics and workflow management, while Archbee emphasizes speed and a clean interface. User reviews highlight Document360's robust customization options and excellent customer support as key advantages.

What are the disadvantages of Document360?

Document360's editing tool can be clunky, and broken links are a recurring issue. Users also report occasional performance lags and slow loading times. Customization options for the homepage layout are limited, and some advanced features require paid add-ons, increasing the overall cost.

Alternatives to Document360 and Archbee

Heretto

Heretto is a content management platform designed for growing businesses. It helps you create, organize, and deliver consistent information across all your channels, like product documentation, knowledge bases, and help centers. Heretto makes it easy to keep your content updated, personalize it for different audiences, and track its performance. This can lead to better customer experiences, reduced support costs, and improved brand consistency.

HelpLook

HelpLook is a knowledge management platform designed for businesses to create and organize helpful information for both employees and customers. It offers tools to build knowledge bases, internal wikis, and customer-facing help centers. HelpLook focuses on AI-powered search and includes features like a customizable chatbot, reporting and analytics, and integrations with tools like Google Drive and Slack. It aims to improve team efficiency, streamline information access, and enhance customer support through self-service options.

HubSpot Service Hub

HubSpot Service Hub is a customer service platform designed to help businesses manage customer interactions and improve satisfaction. It offers tools like a shared inbox, live chat, and automation to streamline support processes. The platform focuses on providing a unified view of the customer journey and uses AI to automate tasks and provide insights. HubSpot Service Hub aims to help businesses scale their customer service operations efficiently, leading to improved customer retention and business growth.

ClickUp

ClickUp is a comprehensive work management platform designed to consolidate various work processes into one centralized location. It offers a wide array of features including task management, project planning, document collaboration, communication tools, goal setting, and automation options. ClickUp aims to enhance team collaboration, improve visibility across projects, and streamline workflows for increased productivity regardless of team size or industry.

Confluence

Confluence is a collaborative workspace designed to streamline teamwork and knowledge sharing. It allows you to create, organize, and collaborate on documents, projects, and ideas in one central hub. This eliminates scattered information and keeps everyone on the same page. Confluence integrates with other tools and is highly customizable to adapt to various team needs, from product launches to marketing strategies.

GitBook

GitBook is a platform designed to help businesses create and manage internal documents and public-facing materials like product documentation. It's like a central hub for all your company information, where teams can collaborate and work together on the same content. GitBook is designed to be easy to use, with features that allow you to control who has access to your information. It integrates with popular tools like GitHub and offers features powered by artificial intelligence to simplify content creation.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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