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Qualtrics Customer Experience description
Qualtrics Customer Experience (Qualtrics XM) helps businesses understand and improve their customer interactions. It uses surveys and analytics to gather customer feedback across different channels like digital platforms and physical locations. This data helps identify areas for improvement in customer service, products, and overall experience. Qualtrics XM offers AI-powered features to analyze feedback, predict customer behavior, and provide recommendations to improve customer satisfaction and loyalty. It is used by many large companies across different industries.
Who is Qualtrics Customer Experience best for
Qualtrics CustomerXM helps businesses enhance customer relationships by gathering feedback across multiple channels. Its AI-powered analytics and streamlined survey builder are praised for their ease of use, but some users find the reporting functionality buggy and the cost high. Ideal for medium to large organizations in various sectors looking to boost customer loyalty.
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Best for medium to large businesses.
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Suitable for various industries like healthcare, finance, retail, and more.
Qualtrics Customer Experience features
| Supported Qualtrics Customer Experience collects feedback via various channels, including website surveys. |
| Supported Qualtrics Customer Experience allows creating and distributing surveys. |
| Supported Qualtrics supports high-volume responses via web links, email, and social media. |
| Supported Qualtrics Customer Experience uses AI to analyze conversations, identify themes, and extract insights. |
| Supported Qualtrics uses predictive analytics and personalization to anticipate customer needs and improve engagement. |
| Supported Qualtrics Customer Experience provides tools to improve customer satisfaction and loyalty in contact centers. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Ease of Use
Reliability and Performance
Ease of Implementation
Qualtrics Customer Experience reviews
We've summarised 538 Qualtrics Customer Experience reviews (Qualtrics Customer Experience G2 reviews) and summarised the main points below.
- Easy to use interface.
- The survey builder is streamlined and allows for advanced logic.
- Useful dashboards for visualizing data.
- Good customer support and helpful online resources.
- The "Reports" functionality is limited and often buggy.
- The Text iQ functionality could be improved as it sometimes doesn’t perform accurately.
- Navigation between pages and moving questions can be difficult.
- High cost, especially given the limited number of user logins included.
Qualtrics Customer Experience pricing
The commentary is based on 30 reviews from Qualtrics Customer Experience G2 reviews.
Qualtrics CustomerXM offers robust features, but pricing is a common concern. Some reviewers find it expensive, especially for limited use cases or smaller businesses, while others consider it cost-effective and appreciate the competitive pricing for its advanced capabilities. A few mention added costs for specific features and services.
Users sentiment
Qualtrics Customer Experience alternatives
qualtrics-customer-experience vs Salesforce Service CloudBetter for support automation and case management. Has stronger integrations with Salesforce products. Higher ratings on Glassdoor. More website traffic momentum.Read more
qualtrics-customer-experience vs Zonka FeedbackBetter suited for smaller businesses. Has more momentum currently. Offers omnichannel feedback and key metric tracking. A cheaper Qualtrics Customer Experience alternative.Read more
OlvyBetter for small to medium-sized businesses, especially software companies. More focused on product teams. Easier to use. Has a free plan. Gathers feedback from various sources.Read more
Qualtrics Employee ExperienceBetter for gathering employee feedback and improving workplace culture.Read more
Verint Voice of the CustomerBetter for gathering both internal and external feedback. Excellent customer support. Easier to use, but slower backend response times and less reporting flexibility. More positive pricing sentiment.Read more
Verint Voice of the CustomerBetter customer support and easier to use. A Qualtrics Customer Experience competitor, it offers a more cost-effective solution for versatile survey needs. However, reporting flexibility is limited, and some users find the backend slow.Read more
Qualtrics Customer Experience FAQ
What is Qualtrics Customer Experience and what does Qualtrics Customer Experience do?
Qualtrics Customer Experience (Qualtrics XM) helps businesses collect and analyze customer feedback. It uses surveys, AI-powered analytics, and predictive tools to improve customer satisfaction, loyalty, and overall experience. The platform offers a streamlined survey builder and insightful dashboards, making it ideal for medium to large businesses.
How does Qualtrics Customer Experience integrate with other tools?
Qualtrics Customer Experience integrates with various CRM and marketing automation platforms. It also connects with data analysis tools, enabling comprehensive data collection and analysis. This allows for streamlined workflows and improved customer insights.
What the main competitors of Qualtrics Customer Experience?
Top Qualtrics Customer Experience competitors include Zonka Feedback, Verint Voice of the Customer, and Salesforce Service Cloud. These alternatives offer similar customer experience management functionalities, including feedback collection, analytics, and reporting.
Is Qualtrics Customer Experience legit?
Yes, Qualtrics Customer Experience is a legitimate product. It's a popular customer experience management platform used by many large companies, known for its user-friendly interface and robust data visualization capabilities. However, some users find its reporting functionality limited and pricing high.
How much does Qualtrics Customer Experience cost?
Qualtrics doesn't publicly disclose pricing for its Customer Experience platform. Contact their sales team for a customized quote based on your specific needs and desired features. Consider exploring alternative customer experience solutions with transparent pricing if budget is a primary concern.
Is Qualtrics Customer Experience customer service good?
Qualtrics Customer Experience's customer service receives positive feedback for its responsiveness and helpfulness in resolving technical issues and providing guidance. However, some users mention occasional slow response times and difficulty reaching the appropriate support agent.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.