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Zonka Feedback description
Zonka Feedback is a survey and customer experience management platform that helps businesses gather and understand feedback from customers and employees. It allows you to create and send surveys across different channels like email, SMS, and your website, and then analyze the results in real-time. Zonka Feedback offers tools to measure key metrics like NPS (customer loyalty), CSAT (customer satisfaction), and CES (customer effort). It also integrates with popular CRM and helpdesk software. Zonka Feedback aims to help you improve customer experience, build stronger relationships, and make better business decisions based on feedback data.
Who is Zonka Feedback best for
Zonka Feedback is a great option for businesses of all sizes and industries looking to enhance their customer experience. Users particularly appreciate its ease of use, seamless integrations, and responsive customer support. While some users find the pricing slightly high and desire more extensive platform integrations, Zonka Feedback remains a strong choice for businesses seeking a comprehensive feedback solution.
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Zonka Feedback is ideal for businesses of all sizes.
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It caters to a wide range of industries, making it a versatile solution.
Zonka Feedback features
| Supported Zonka Feedback allows survey distribution via mobile apps. |
| Supported Zonka Feedback allows sending survey invitations via SMS. |
| Supported Zonka Feedback supports branching logic based on respondent input. |
| Supported Zonka Feedback integrates with various CRM systems directly and via Zapier. |
| Supported Zonka Feedback provides a real-time response inbox, enabling stakeholders to view live survey results. |
| Supported Survey results can be shared with stakeholders. |
| Supported Zonka Feedback allows sharing surveys via email. |
Zonka Feedback reviews
We've summarised 137 Zonka Feedback reviews (Zonka Feedback Software Advice reviews, Zonka Feedback Capterra reviews and Zonka Feedback G2 reviews) and summarised the main points below.
- The surveys look nice, they are easy to set up and distribute.
- Seamless integration with other systems, including Zendesk and Twilio.
- The team behind Zonka is very caring and quick to respond.
- Zonka is cheaper than most of their comparable competitors.
- User-friendly interface
- Excellent customer service and support
- Limited user licenses per subscription.
- Expensive in comparison to other products available in the market.
- The API documentation is not correctly updated for the current version.
- Limited integration with platforms other than Facebook.
- An admin user should not have the ability to delete an account owner.
- The plan I am using does not include integrated translation.
- Restriction on number of device logins.
Zonka Feedback pricing
The commentary is based on 6 reviews from Zonka Feedback Capterra reviews and Zonka Feedback G2 reviews.
Zonka Feedback is praised for its robust features and user-friendly interface, making it a valuable tool for gathering customer feedback. While some users find it pricier than other options, many believe its comprehensive features and integrations justify the cost.
Users sentiment
See the Zonka Feedback pricing page.
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Zonka Feedback has a free plan.
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Zonka Feedback has a free trial.
Free
Includes collecting feedback via web, email, and links, one user, survey branding, unlimited surveys and questions, the ability to create surveys with AI or templates, NPS, CSAT and CES metrics, capture partial responses, reporting, and analytics.
Starter
Includes feedback collection through web, email, SMS, WhatsApp, and links, three users, removal of Zonka Feedback branding, multilingual surveys, AI sentiment analysis, survey targeting, CX workflow automation, contact attributes, the ability to save and schedule reports, 20+ integrations with platforms like HubSpot, Intercom, and Zendesk, and 1000+ integrations with Zapier.
Growth
Includes collecting feedback via the web, email, SMS, WhatsApp, APIs, in-app SDK, and links, five users, white label domain and email, advanced AI sentiment analysis, AI themes, survey throttling, advanced CX workflow automation, closing the feedback loop with a response inbox, overtime trends, word cloud, tags, AI reporting, dynamic user segments, a Salesforce add-on, and a location add-on.
Enterprise
Includes feedback collection through the web, email, SMS, WhatsApp, in-app SDK, and links, custom users, yearly response limits, SSO and custom roles, advanced AI sentiment analysis, hierarchical themes and entity recognition, case management, location-based CX and surveys, Salesforce and MS Dynamics integration, webhooks, historical data import, a dedicated success manager, an NDA, a signed agreement, and HIPAA compliance.
Zonka Feedback alternatives
Qualtrics Customer Experience
Better for larger companies. More expensive with more negative sentiment around pricing. Provides AI powered features for feedback analysis.
Loop Feedback
Better fit for medium-sized companies. Zonka Feedback is growing faster.
Qualtrics CoreXM
Better suited for larger enterprises. It has more momentum in terms of website traffic growth but is less popular in terms of user base growth. Keep in mind that it is viewed as a pricier option.
BugHerd
Better for bug tracking and website feedback directly on web pages. It has more momentum than Zonka Feedback. Pricing is considered more positive by users.
Jotform
It has more momentum and a wider range of applications, suitable for collecting various data beyond customer feedback. However, it has a less positive pricing sentiment.
Google Workspace
Better for team collaboration and online productivity. More affordable. However, it doesn't offer features for survey creation or feedback analysis.
Zonka Feedback FAQ
What is Zonka Feedback and what does Zonka Feedback do?
Zonka Feedback is a customer experience and survey platform that helps businesses collect and analyze customer feedback. It enables businesses to create and send surveys across various channels, measure key metrics like NPS and CSAT, and integrate with popular CRM and helpdesk software. Zonka Feedback is suitable for businesses of all sizes aiming to enhance customer satisfaction and make data-driven decisions.
How does Zonka Feedback integrate with other tools?
Zonka Feedback integrates with popular CRM and helpdesk tools, including direct integrations with platforms like Zendesk and Twilio. It also offers connectivity through Zapier, expanding its integration possibilities.
What the main competitors of Zonka Feedback?
Zonka Feedback's main competitors include Qualtrics (Customer Experience and CoreXM), Loop Feedback, and BugHerd. These platforms offer similar features for gathering customer feedback, analyzing results, and improving customer experience.
Is Zonka Feedback legit?
Zonka Feedback is a legitimate and safe platform. Its positive reviews from users on platforms like G2 and Capterra, combined with a strong website traffic growth, indicate it is a trusted choice for businesses seeking customer feedback solutions.
How much does Zonka Feedback cost?
Zonka Feedback's pricing starts at $49/month for the Starter plan. They also offer a Free plan with basic features. The Growth plan is $199/month, and the Enterprise plan has custom pricing. Zonka Feedback also offers add-ons like Salesforce integration.
Is Zonka Feedback customer service good?
Based on the reviews, Zonka Feedback's customer service is highly praised for being responsive, helpful, and willing to go the extra mile for their customers. Users particularly appreciate their quick response times and personalized assistance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.