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BugHerd description
BugHerd simplifies website feedback and bug tracking. It allows teams and clients to pinpoint issues directly on a webpage like using virtual sticky notes. This visual approach eliminates vague feedback, saving time and confusion. BugHerd also offers task management features and integrates with popular tools like Slack and Jira, streamlining your workflow. It's a popular choice for web development agencies, marketing teams, and in-house project management for its user-friendly interface and efficient feedback loop.
Who is BugHerd best for
BugHerd is a great option for web development agencies, marketing teams, and in-house project management teams who need a user-friendly way to collect, manage, and track website feedback. Users love BugHerd’s intuitive interface and the ability to pinpoint issues directly on a webpage.
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Ideal for small to medium-sized businesses.
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A good fit for industries like E-commerce, Education, and Software & IT.
BugHerd features
| Supported BugHerd automatically captures browser information for bug reports. |
| Supported BugHerd allows drawing, highlighting, and adding text to screenshots. |
| Supported Users can select UI elements by clicking on them. |
| Supported BugHerd provides issue history, including status, comments and assignments. |
| Supported BugHerd can capture screenshots on various browsers and devices. |
| Supported BugHerd integrates with Jira, Trello, Asana and more. |
| Supported Customers can submit and track issues directly on the website. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
BugHerd reviews
We've summarised 198 BugHerd reviews (BugHerd Software Advice reviews, BugHerd Capterra reviews and BugHerd G2 reviews) and summarised the main points below.
- BugHerd’s intuitive interface is praised for its user-friendliness and ease of use for both technical and non-technical users.
- The visual feedback feature, allowing users to pinpoint issues directly on a webpage, is highly acclaimed.
- The tool’s ability to capture screenshots and screen recordings is highly valued, simplifying bug reporting.
- Users appreciate the seamless integration with project management tools like Slack and Jira.
- BugHerd is commended for its efficiency in streamlining website feedback and bug tracking, saving time and reducing confusion.
- Email notifications are frequently mentioned as being lacking in customization, leading to either over-notification or under-notification.
- Many users express frustration with the search and filtering functionality, describing it as clunky and difficult to use.
- Limited customization options for the notification system.
- The inability to attach images to comments is a recurring request.
- The lack of a dedicated internal inbox leads to BugHerd notifications cluttering email inboxes.
BugHerd pricing
The commentary is based on 9 reviews from BugHerd Capterra reviews and BugHerd G2 reviews.
BugHerd's pricing is generally considered reasonable for its value, with users finding it a worthwhile investment for streamlining QA processes and saving countless hours. However, some users wish for more flexible licensing options to accommodate varying project needs.
Users sentiment
See the BugHerd pricing page.
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BugHerd has a free trial.
Standard
Ideal for freelancers and small teams with essential feedback collection needs.
Studio
Perfect for growing agencies needing more members and storage.
Premium
Tailored for agencies who want enhanced guest collaboration and integrations.
Custom
Designed for enterprises with dedicated support and custom onboarding needs.
BugHerd alternatives
Jira
Jira is a better fit for enterprise companies and is more focused on software and IT.
Feedbucket
More suitable for Healthcare, Education and Marketing industries.
ClickUp
ClickUp is a more versatile BugHerd alternative, suitable for various industries and teams beyond web development.
monday dev
More broadly applicable across industries. Offers a more integrated approach connecting development with other teams like sales and marketing.
Jotform
Jotform is a more general-purpose form builder, better for collecting diverse data, while BugHerd excels at website feedback. Jotform is growing faster and has broader industry application.
Usersnap
Better for gathering feedback directly on a webpage. It is a better BugHerd alternative for enterprise customers. BugHerd is growing faster than Usersnap.
BugHerd FAQ
What is BugHerd and what does BugHerd do?
BugHerd is a website feedback and bug tracking tool that simplifies issue reporting with its intuitive visual approach. Users can pinpoint issues directly on a webpage using virtual sticky notes, capturing screenshots and technical details. BugHerd streamlines workflows by integrating with popular project management tools like Slack and Jira.
How does BugHerd integrate with other tools?
BugHerd integrates with popular project management tools like Slack, Jira, Trello, and Asana to streamline workflow and centralize communication.
What the main competitors of BugHerd?
Alternatives to BugHerd include tools like Usersnap, Feedbucket, and ClickUp. These competitors offer visual feedback tools, website feedback management, and project management integration for streamlined workflows.
Is BugHerd legit?
BugHerd is a safe and legitimate software solution. It is a popular choice for web development agencies, marketing teams, and in-house project management due to its user-friendly interface and efficient feedback loop. BugHerd receives positive reviews from users for its intuitive design and seamless integrations with tools like Slack and Jira.
How much does BugHerd cost?
BugHerd's pricing starts at $490 per year for the Standard plan, $828 per year for the Studio plan, and $1488 per year for the Premium plan. They also offer a custom-priced plan for enterprises.
Is BugHerd customer service good?
Customer reviews for BugHerd often cite the helpfulness and friendly demeanor of the customer support team. Users mention quick response times and efficient problem-solving when dealing with inquiries or issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.