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Usersnap description
Usersnap helps you gather feedback about your website and digital products. It lets users take screenshots, highlight issues, and provide written feedback. This feedback is collected and organized within Usersnap and can be integrated with project management tools. Usersnap helps you understand user difficulties and improve your products.
Who is Usersnap best for
Usersnap centralizes website and product feedback. Its screenshot tool and integrations with project management platforms like Jira enable efficient bug tracking and product improvement. Users praise its ease of use and helpful customer support, while some note the price and limited customization.
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Best for small to medium-sized businesses needing streamlined user feedback.
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Ideal for software companies and digital agencies seeking product improvement insights.
Usersnap features
| Supported Usersnap allows taking screenshots of the user interface for feedback and bug tracking. |
| Supported Usersnap allows providing feedback on screenshots with annotations and comments. |
| Supported Usersnap allows embedding surveys directly within the product. |
| Supported Usersnap allows drawing, highlighting, and adding text to screenshots. |
| Supported Usersnap integrates with various platforms like Jira, Slack, and more than 7000 apps via Zapier. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Usersnap reviews
We've summarised 88 Usersnap reviews (Usersnap G2 reviews) and summarised the main points below.
- Ease of use and integration with project management tools.
- Excellent for bug tracking and feedback collection.
- Simple and effective user interface.
- Valuable for gathering user feedback during beta testing.
- Responsive and helpful customer support.
- High price for small companies.
- Limited customization of feedback widget.
- Mobile app experience needs improvement.
- Some UI elements are confusing.
- Reporting tools are lacking, making data extraction difficult.
Usersnap pricing
The commentary is based on 9 reviews from Usersnap G2 reviews.
All plans include video feedback, 30+ templates, flexible form builder, collaborative workflows, fast and personal support, and browser extensions.
Users sentiment
See the Usersnap pricing page.
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Usersnap has a free plan.
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Usersnap has a free trial.
Starter
Run user tests and collect feedback from closed groups to validate your MVP. Includes screen capture widgets, basic metadata, integrations, and announcements. Allows 2 active projects and 5 seats.
Growth
Drive user engagement and actions with feedback to advance your product. Includes feedback and support menu, conditional questions, reply follow-ups, and trending topics (coming soon). Allows 10 active projects and 10 seats.
Professional
Build what truly matters by scaling insights and enhancing product operations. Includes customer request portal, error console logs, behavioral targeting, and user identification. Allows 20 active projects and 20 seats.
Premium
For cross-functional teams to deliver user-centric outcomes. Includes custom branding, mobile SDK, multi-lingual translations, and roles & permissions. Allows 50 active projects and 50 seats.
Enterprise
Custom and flexible plans to accelerate your voice of customer program. Includes premium security and support, onboarding session with product experts, single-sign-on, dedicated customer success manager, full API access, and custom payment methods.
Free
Immediately collect feedback, solve user problems, and see impact for your product. First 20 feedback items are free.
Usersnap alternatives
usersnap vs BugHerdBetter for e-commerce, retail, manufacturing, education, and other industries. Has more momentum.Read more
ruttlBetter for web design agencies and marketing teams. Geared towards real-time design feedback and collaboration directly on websites. Has more momentum but shrinking employee base. Pricing perceived as negative.Read more
Marker.ioBetter for website development teams. Gathers more technical details automatically. Has positive pricing sentiment and integrates with Asana and Trello.Read more
YbugBetter for finance, ecommerce, retail, manufacturing, education, hospitality, professional services, and IT. Easier to implement and use. Well-rated Usersnap competitor and alternative.Read more
JiraBetter for project management, but less focused on visual feedback. A Jira alternative for simpler bug tracking and user feedback.Read more
FeedbucketBetter for web agencies and developers. Easier setup and integration with platforms like WordPress. Clients find it easier to use. More expensive, with limited customization and screenshot organization.Read more
Usersnap FAQ
What is Usersnap and what does Usersnap do?
Usersnap is a user feedback platform that helps you improve your websites and digital products. It allows users to provide visual feedback with screenshots and annotations, which is then collected and organized for analysis. This streamlines bug tracking and user experience improvements.
How does Usersnap integrate with other tools?
Usersnap integrates with project management tools like Jira and Slack, and offers integration with over 7,000 apps through Zapier, facilitating streamlined workflows and feedback management. This allows for efficient bug tracking and feedback collection directly within your existing project management system.
What the main competitors of Usersnap?
Top alternatives to Usersnap include BugHerd, Marker.io, and Ybug, which offer similar visual feedback and bug reporting features. ClickUp, Jira, and monday dev are broader project management platforms that also address feedback and bug tracking. These competitors offer various features, pricing, and integrations to suit different team needs.
Is Usersnap legit?
Usersnap is a legitimate feedback tool. It's known for its ease of use and integration capabilities, especially for bug tracking and beta testing feedback. However, some users find it pricey and desire more customization options.
How much does Usersnap cost?
Usersnap pricing starts with a free plan. Paid plans are Starter (€39/month), Growth (€89/month), Professional (€159/month), Premium (€319/month), and custom-priced Enterprise. NGOs and educational institutions get a discount, making Usersnap worth it for various budgets.
Is Usersnap customer service good?
Usersnap's customer service is highly regarded by users, who describe it as "amazing," "attentive," "helpful," and "professional". Support is readily available and responsive, addressing queries and technical issues efficiently. The team is also proactive and interested in user feedback for product improvement.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.