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Usersnap

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Company health

Employee growth
6% decrease in the last year
Web traffic
5% increase in the last quarter

Ratings

G2
4.6/5
(89)

Usersnap description

Usersnap helps you gather feedback about your website and digital products. It lets users take screenshots, highlight issues, and provide written feedback. This feedback is collected and organized within Usersnap and can be integrated with project management tools. Usersnap helps you understand user difficulties and improve your products.


Who is Usersnap best for

Usersnap is a feedback collection tool that helps software companies and digital agencies gather user feedback to improve their products. We find that its visual feedback capture and integration capabilities are particularly useful. Users appreciate its ease of use, integration with project management tools, and effectiveness in bug tracking and beta testing.

  • Great for small to mid-sized software or digital agencies (1-1000 employees) seeking user feedback to enhance their products.

  • A strong choice for companies within the Software, IT, and Telecommunications sectors that prioritize user-centric product development.


Usersnap features

Supported

Visual Feedback Capture: Usersnap allows capturing visual feedback with screenshots and metadata, providing context for better understanding user issues.

Supported

Feedback Labeling and Tagging: Usersnap helps organize feedback efficiently through labeling and tagging, making it easier to categorize and manage user input.

Supported

Integration with Other Tools: Usersnap offers integrations with popular tools like Jira, Azure DevOps, Trello, and Slack, streamlining workflows and enhancing collaboration.

Supported

Centralized Feedback Dashboards: Usersnap provides centralized dashboards to monitor trends and prioritize improvements based on user feedback.

Supported

In-App Surveys: Usersnap facilitates in-app surveys to gather user feedback directly within the application.

Supported

In-App Announcements: Usersnap provides announcement features to communicate updates and news to users within the application.

Supported

CSAT/NPS Surveys: Usersnap offers CSAT, NPS, and multi-choice surveys to measure customer satisfaction and gather valuable insights.

Supported

In-App Surveys: Usersnap allows conducting in-app surveys to collect user feedback directly within the application.

Supported

In-App Announcements: Usersnap provides in-app announcement features to communicate updates and news to users within the application.

Supported

CSAT/NPS Surveys: Usersnap offers CSAT, NPS, and multi-choice surveys to measure customer satisfaction and gather valuable insights.

Supported

In-App Announcements and Changelog: Usersnap provides effective in-app announcements and a changelog widget to communicate releases and updates to users.

Supported

Instant Bug Reports with Screen Recording: Usersnap offers instant bug reports with screen recording for faster issue resolution, streamlining the bug reporting process.

Supported

Targeted Research and Testing: Usersnap enables setting up targeted research and testing ideas within minutes, facilitating quick feedback and validation.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather negative
-0.33

Customer Service

Strongly positive
+1

Ease of Use

Strongly positive
+1

Ease of Implementation

Strongly positive
+1

Usersnap reviews

We've summarised 89 Usersnap reviews (Usersnap G2 reviews) and summarised the main points below.

Pros of Usersnap
  • Ease of use and integration with project management tools.
  • Excellent for bug tracking and feedback collection.
  • Simple and effective user interface.
  • Valuable for gathering user feedback during beta testing.
  • Responsive and helpful customer support.
Cons of Usersnap
  • High price for small companies.
  • Limited customization of feedback widget.
  • Mobile app experience needs improvement.
  • Some UI elements are confusing.
  • Reporting tools are lacking, making data extraction difficult.

Usersnap pricing

The commentary is based on 9 reviews from Usersnap G2 reviews.

We find that Usersnap's pricing is generally well-received for its features, but some smaller companies feel it's a bit expensive. Several users mentioned reasonable pricing while others noted the higher tiers can be pricey. A free trial is available to test its suitability.

Users sentiment

Rather negative
-0.33

See the Usersnap pricing page.

  • Usersnap has a free plan.

  • Usersnap has a free trial.

Starter
€39 per user/month

Run user tests and collect feedback from closed groups to validate your MVP. Includes screen capture widgets, basic metadata, integrations, and announcements. Allows 2 active projects and 5 seats.

Growth
€89 per user/month

Drive user engagement and actions with feedback to advance your product. Includes feedback and support menu, conditional questions, reply follow-ups, and trending topics (coming soon). Allows 10 active projects and 10 seats.

Professional
€159 per user/month

Build what truly matters by scaling insights and enhancing product operations. Includes customer request portal, error console logs, behavioral targeting, and user identification. Allows 20 active projects and 20 seats.

Premium
€319 per user/month

For cross-functional teams to deliver user-centric outcomes. Includes custom branding, mobile SDK, multi-lingual translations, and roles & permissions. Allows 50 active projects and 50 seats.

Enterprise
Custom

Custom and flexible plans to accelerate your voice of customer program. Includes premium security and support, onboarding session with product experts, single-sign-on, dedicated customer success manager, full API access, and custom payment methods.

Free
Free

Immediately collect feedback, solve user problems, and see impact for your product. First 20 feedback items are free.


Usersnap alternatives


Usersnap FAQ

  • What is Usersnap and what does Usersnap do?

    We find Usersnap to be a helpful tool for collecting user feedback on websites and digital products. It allows users to easily provide screenshots and written feedback, which is then organized and can be integrated with project management tools. This helps teams understand user issues and improve their products.

  • How does Usersnap integrate with other tools?

    We find that Usersnap integrates with popular project management and communication tools. It works with Jira, Azure DevOps, Trello, and Slack, to streamline workflows. This helps centralize feedback and improve collaboration.

  • What the main competitors of Usersnap?

    We find that Usersnap's main competitors are BugHerd, Qwary, Canny, ruttl, Productlane, and Feedier. These platforms offer similar features for collecting and managing user feedback, making them viable alternatives.

  • Is Usersnap legit?

    We find Usersnap to be a legitimate and helpful tool, especially for gathering visual feedback and improving website usability. It integrates well with other tools and is easy to use, though pricing might be a concern for smaller businesses.

  • How much does Usersnap cost?

    Usersnap's pricing starts with a free plan for the first 20 feedback items. Paid plans begin at €39/user/month for the Starter plan, then €89/user/month for Growth, €159/user/month for Professional, and €319/user/month for Premium. Enterprise plans are custom priced. A free trial is also available.

  • Is Usersnap customer service good?

    We find that Usersnap's customer service is generally well-regarded. Users praise the support team's responsiveness, helpfulness, and technical expertise. While some minor issues have been reported, the overall sentiment towards customer support is positive.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.