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Pendo description
Pendo is an all-in-one software platform that helps you understand how customers use your software and improve their experience. It offers tools to track user behavior, gather feedback, and guide users within your application. This allows you to increase user satisfaction, drive adoption of key features, and make data-driven decisions about your product's development. Pendo is suitable for various company sizes and caters to businesses building software for both customers and internal employees.
Who is Pendo best for
Pendo is a product experience platform that helps software companies understand and improve how users interact with their products. Users praise its ease of use and insightful analytics, while some find the setup complex and feature tagging time-consuming. It's best for product managers and customer success teams.
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Best fit for small to medium-sized businesses.
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Ideal for software companies and those focused on digital product management.
Pendo features
| Supported Pendo supports creating guided product tours using its Guides feature. |
| Supported Pendo tracks user actions like clicks, page views, and feature usage. |
| Supported Pendo allows you to collect feedback via in-app surveys. |
| Supported Pendo supports user segmentation based on behavior, demographics, and other attributes. |
| Supported Pendo offers extensive product analytics, including paths, funnels, and cohort analysis. |
| Supported Pendo supports session recordings to view user interactions. |
| Supported Pendo supports collecting user feedback through in-app surveys called Pendo Polls. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Pendo reviews
We've summarised 1431 Pendo reviews (Pendo G2 reviews) and summarised the main points below.
- Easy to use and install, we've integrated with our database so we can use the product the best way.
- The fact that it collects retroactive data from or users is amazing
- Amazing customer service.
- The team are really helpful and happy to support us through the process of setting up and working out best practices.
- I have a great deal more knowledge about our customers and the way to drive our product further.
- The new Debugger is something that I do not like, the older one was better with the bug on the left side navigation all the time.
- It can be hard to get set up and understand the analytics.
- Not being able to track every single event or page on our platform. I'd like to have more capabilities in tracking certain pages on our platform.
- Feature tagging can be a little time consuming
Pendo pricing
The commentary is based on 95 reviews from Pendo G2 reviews.
Pendo's pricing is frequently mentioned as a drawback, especially for startups and small businesses. Users often feel it's expensive but generally acknowledge its value and robust feature set. Some express a desire for more modular pricing or startup-friendly options.
Users sentiment
See the Pendo pricing page.
Pendo alternatives
ChameleonBetter fit for Finance, E-commerce, Retail, Real Estate, Hospitality, Legal, and Non-profit industries. A Chameleon alternative and competitor praised for customer support and integrations. Positive pricing sentiment.Read more
ApxorMore focused on mobile apps. Better for mid-size and enterprise businesses. Has grown website traffic faster.Read more
HousewareBetter for product, marketing, and digital teams at B2B SaaS companies. Has easier setup and integrates with your data warehouse. Leverages AI for insights and automation. A Pendo competitor and alternative, it is faster growing and has higher user ratings.Read more
Actively AIBetter for sales outreach automation and lead prioritization. Has significantly more momentum currently. More suitable for sales teams in medium to large companies.Read more
UserGuidingBetter for smaller companies needing simple user onboarding. A Pendo alternative and competitor with no-code onboarding creation, in-app guidance, and user behavior analytics. Has slower momentum than Pendo.Read more
Gainsight Product ExperienceMore focused on B2B SaaS. Has grown website traffic faster, but has shrunk in employee count. Higher average ratings. Users appreciate robust in-app messaging and powerful automation. Some find SaaS features lacking and the learning curve steep. A Pendo competitor and alternative.Read more
Pendo FAQ
What is Pendo and what does Pendo do?
Pendo is a product experience platform that provides insights into how users interact with software. It enables companies to collect user feedback, analyze product usage, and offer in-app guidance to improve user satisfaction, feature adoption, and product development. Pendo serves various company sizes and industries.
How does Pendo integrate with other tools?
Pendo integrates with various tools, including Salesforce, Zendesk, Hubspot, and Slack. These integrations enhance data sharing and streamline workflows by connecting Pendo's user insights with CRM, support, marketing, and communication platforms. This allows for a more comprehensive view of the customer journey.
What the main competitors of Pendo?
Top Pendo competitors include Gainsight PX, Qwary, and Totango. These alternatives offer similar product analytics, user feedback, and in-app guidance features. Other options like ClickUp and BugHerd provide project management and feedback collection capabilities.
Is Pendo legit?
Yes, Pendo is a legitimate software platform used by many companies. It's known for its ease of use and helpful customer service, although some users find the setup and analytics challenging. It helps businesses understand customer behavior and improve software experiences.
How much does Pendo cost?
Pendo does not publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific product analytics needs.
Is Pendo customer service good?
Pendo customer service receives mixed reviews. While many users praise the helpfulness and responsiveness of the support team, some have experienced slow response times and unhelpful support, especially with complex issues. Others mention excellent onboarding and ongoing support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.