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UserGuiding description
UserGuiding helps your company improve how people use your software. It's a no-code platform, so you don't need technical knowledge to use it. You can create guided tours, help messages, and checklists that pop up inside your software. UserGuiding also helps you track how people are using your software and what they find confusing. This helps you make your software easier to use and keep your customers happy.
Who is UserGuiding best for
UserGuiding is a no-code platform that helps SaaS companies improve user onboarding and reduce churn. Create interactive product tours, in-app messages, and checklists without coding. UserGuiding's analytics provide insights into user behavior, allowing you to optimize the user experience and boost customer satisfaction. Users praise its ease of use, helpful customer support, and valuable analytics. Some users mention occasional glitches and limited customization.
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Best for small to medium-sized businesses.
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Ideal for SaaS companies looking to improve user onboarding and engagement.
UserGuiding features
| Supported UserGuiding supports creating onboarding checklists within their product. |
| Supported UserGuiding enables the creation of interactive product tours to guide users. |
| Supported UserGuiding allows user segmentation based on behavior, demographics, and other attributes. |
| Supported UserGuiding allows sending messages inside the app, enhancing user onboarding and engagement. |
| Supported UserGuiding supports customization and implementation to improve customer interaction and potentially increase sales. |
| Supported UserGuiding supports in-app announcements through modals and guides. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
UserGuiding reviews
- Easy to use and implement with no coding required.
- Analytics feature is a game-changer, providing insights into user behavior.
- Excellent customer support that is responsive and helpful.
- Regular platform updates with new features and improvements.
- The Resource Center is a valuable tool for providing users with helpful information.
- The interface is not very intuitive, and sometimes it makes it difficult to navigate and use the tool effectively.
- Guides can break when updating UI.
- Limited customization options for some features.
- Occasional minor display glitches with hotspots.
UserGuiding pricing
The commentary is based on 40 reviews from UserGuiding G2 reviews.
UserGuiding is praised for its affordability, especially the starter plan. However, some users find the higher tiers and add-ons expensive, particularly for international users dealing with currency conversion. Several reviews mention the good price-to-performance ratio.
Users sentiment
See the UserGuiding pricing page.
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UserGuiding has a free trial.
Basic Plan
Onboard new users and engage customers throughout their lifecycles. Most affordable option on the market. Access to the fundamental feature set. Email and chat support.
Professional Plan
Maximize activation, customer revenue, and retention. Unlimited guides, hotspots and checklists. No UserGuiding branding. Dedicated Support & Success Managers.
Corporate Plan
Transform your product experience. Fully customizable including CSS. Personalized coaching. SLA, DPA and SSO.
UserGuiding alternatives
userguiding vs UserflowMore focused on user onboarding and engagement. Better for multi-language support with XLIFF import/export. Has a more intuitive and user-friendly interface.Read more
AppcuesHas broader industry fit, especially in Software, IT & Telecommunications, Marketing & Advertising, and others. Appcues is growing faster regarding website traffic but slower in employee growth. It offers a more intuitive user interface but suffers from occasional bugs and inconsistencies. Appcues is considered a more expensive UserGuiding competitor.Read more
UserlaneGrows faster and offers more robust analytics. Better for enterprise onboarding and user behavior analysis. A UserGuiding competitor and alternative.Read more
UserpilotBetter fit for Software, IT, and Telecommunications, as well as Marketing and Advertising. Has a more positive pricing sentiment and is growing faster. Users praise the intuitive design and customer support. However, some find the analytics lacking and advanced features buggy. A good UserGuiding alternative.Read more
PendoBetter fit for enterprise companies. Has broader industry applicability. Growing faster than UserGuiding.Read more
TeachfloorBetter for creating online courses, especially for education, IT, and professional services. More focused on interactive learning and community features. Has faster website traffic growth. A UserGuiding competitor and alternative.Read more
UserGuiding FAQ
What is UserGuiding and what does UserGuiding do?
UserGuiding is a no-code platform that helps improve software user experience. It allows you to create interactive guides, checklists, and in-app messages to onboard users effectively. UserGuiding also provides analytics to track user behavior and identify areas for improvement.
How does UserGuiding integrate with other tools?
UserGuiding integrates with analytics platforms like Segment, Heap, and Google Analytics. It also connects with CRMs such as HubSpot and Salesforce, and communication tools like Slack. This allows for comprehensive data analysis and streamlined workflows.
What the main competitors of UserGuiding?
Top UserGuiding competitors include Userflow, Chameleon, and WalkMe. These platforms offer similar in-app guidance and user onboarding features, helping improve software adoption and user satisfaction. Zoho Desk, Intercom, and ClickUp are also alternatives, but with broader functionalities beyond user guidance.
Is UserGuiding legit?
UserGuiding is a legitimate no-code platform to improve user onboarding and software adoption. It's safe, offers a free trial, and boasts positive reviews for its ease of use and helpful customer support. However, some users find the interface less intuitive and desire more customization.
How much does UserGuiding cost?
UserGuiding's Basic plan starts at $69/month, the Professional plan is $199/month, and the Corporate plan has custom pricing. They offer a 14-day free trial, making it easy to see if UserGuiding is worth it for your product onboarding needs.
Is UserGuiding customer service good?
UserGuiding's customer support receives overwhelmingly positive feedback. Users describe the support team as responsive, helpful, and quick to resolve issues. Support is frequently praised, even during the free trial period.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.