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Userflow

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Company health

Web traffic
9% increase in the last quarter

Ratings

G2
4.8/5
(104)
TrustPilot
3.8/5
(1)

Userflow description

Userflow is a no-code platform designed to help you improve how new customers experience your software. It lets you build interactive walkthroughs, progress checklists, and in-app surveys to guide users and gather feedback. You can embed help documents and announcements, and even set up an AI chatbot, all within your own application. Userflow is popular with software providers who want an easy way to improve user engagement and reduce churn.

Who is using Userflow?

Olesia Krilyshyn
Sales Acceleration Specialist at Reply.io

Who is Userflow best for

Userflow is a no-code platform that helps software companies improve user onboarding and feature adoption. Create interactive walkthroughs, checklists, and in-app surveys to guide users and gather feedback. Userflow integrates with popular platforms and offers excellent customer support. Some users mention limited analytics features and API documentation as areas for improvement.

  • Best for small to medium-sized businesses (SMBs) and enterprises.

  • Ideal for software providers seeking to enhance user onboarding and reduce churn.

Userflow features

Type the name of the feature or, in your own words, tell us what you need
Supported

Userflow enables the creation of interactive walkthroughs to guide users through actions with features like a visual editor and checklists.

Supported

Userflow enables feedback collection via in-app surveys, including NPS, CSAT, and CES.

Supported

Userflow allows creating interactive walkthroughs to guide users through software features.

Supported

Userflow supports checklists with customizable tasks and triggering conditions.

Supported

Userflow offers AI-powered in-app assistants with a usage-based pricing model.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Ease of Use

Strongly positive
+1

Userflow reviews

We've summarised 104 Userflow reviews (Userflow TrustPilot reviews and Userflow G2 reviews) and summarised the main points below.

Pros of Userflow
  • Intuitive and user-friendly interface for building interactive product tours.
  • Powerful multi-language support with XLIFF import and export functionality.
  • Seamless integration with popular platforms like HubSpot, Mixpanel, and Amplitude.
  • Excellent customer support known for responsiveness and helpfulness.
Cons of Userflow
  • Limited analytics features, relying on integrations like Mixpanel for in-depth analysis.
  • The API documentation can be lacking at times, making integration development challenging.
  • Limited ability to share unpublished flows with individuals outside specific segments.
  • Absence of "static" content blocks for persistent display on pages.

Userflow pricing

The commentary is based on 10 reviews from Userflow G2 reviews.

Userflow offers a 14-day free trial. Eligible bootstrapped companies can apply for a limited plan. Additional bundles of 5,000 MAUs are available for $80/month (annual billing) or $100/month (monthly billing). Additional MAU bundles above 100,000 MAUs are discounted by 50%. Additional bundles of 500 AI messages/month are available for $80/month (annual billing) or $100/month (monthly billing). Additional team members cost $16/month (annual billing) or $20/month (monthly billing). The Pro and Enterprise plans include unlimited team members.

See the Userflow pricing page.

  • Userflow has a free trial.

Startup
$240 per MAU/month

Unlimited flows, launchers, banners and checklists, Resource center, AI Assistant/chatbot, Basic integrations, 2 survey/NPS questions, 3 team members

Pro
$680 per MAU/month

Everything in Startup, Unlimited surveys/NPS, Localization, Company profiles/events, Advanced integrations, No-code Event Tracking, Unlimited team members, Priority support

Enterprise
Custom

Everything in Pro, Single sign-on (SSO), Custom contract, Security questionnaire, Concierge support

Userflow alternatives

  • Logo of UserGuiding
    userflow vs UserGuiding
    Has more momentum. A UserGuiding alternative with a more affordable starting price.
    Read more
  • Logo of Chameleon
    Chameleon
    Better suited for enterprise customers. More integrations available. Lacks in-app surveys and checklists.
    Read more
  • Logo of Appcues
    Appcues
    Has broader industry applicability. Growing faster in terms of website traffic. Provides more robust analytics and reporting features.
    Read more
  • Logo of Gainsight Product Experience
    Gainsight Product Experience
    Better for product analytics. Has more momentum based on website traffic data but less based on employee growth. Geared towards enterprise SaaS companies. Users appreciate the customer journey tracking and automation. Some find the SaaS features lacking and the learning curve steep. A Userflow competitor and alternative.
    Read more
  • Logo of Bento
    Bento
    Better for email marketing and automation, especially for startups. Focuses on customer engagement and revenue growth through email, chat, and journey mapping.
    Read more
  • Logo of Usetiful
    Usetiful
    Has broader ideal customer profile. Geared towards improving user engagement and software adoption. Has a free plan. Is growing faster. Provides tooltips.
    Read more

Userflow FAQ

  • What is Userflow and what does Userflow do?

    Userflow is a no-code platform that helps software providers improve user onboarding and reduce churn. It allows you to create interactive walkthroughs, checklists, and in-app surveys, and embed help resources, all within your application. Userflow is known for its intuitive interface and robust integrations.

  • How does Userflow integrate with other tools?

    Userflow integrates with popular analytics platforms like Mixpanel, HubSpot, and Amplitude. This allows you to track user engagement with your flows and analyze the impact on user behavior. It also offers API access for custom integrations.

  • What the main competitors of Userflow?

    Top Userflow competitors include UserGuiding, Usetiful, and Chameleon. These platforms offer similar no-code solutions for creating interactive product tours, in-app guidance, and user feedback collection. Other alternatives include Candu, Intercom, and Guideflow.

  • Is Userflow legit?

    Userflow is a legitimate platform. Reviews on G2 rate it 4.8/5, and users praise its intuitive interface and helpful customer support. However, some users mention limited analytics features as a drawback. Consider Userflow safe for improving software onboarding.

  • How much does Userflow cost?

    Userflow's Startup plan costs $240/month, the Pro plan is $680/month, and Enterprise pricing is custom. Add-ons like extra MAUs and AI messages are available. A free trial is offered, but there's no free plan. Is Userflow worth it? The value depends on your specific business needs and budget.

  • Is Userflow customer service good?

    Userflow's customer service is highly regarded by users. Reviews frequently mention the helpfulness and responsiveness of the support team, highlighting their quick responses and effective problem-solving. This positive feedback suggests Userflow provides excellent customer support.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.