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Userflow description
Userflow is a no-code platform designed to help you improve how new customers experience your software. It lets you build interactive walkthroughs, progress checklists, and in-app surveys to guide users and gather feedback. You can embed help documents and announcements, and even set up an AI chatbot, all within your own application. Userflow is popular with software providers who want an easy way to improve user engagement and reduce churn.
Who is using Userflow?
Who is Userflow best for
Userflow is a no-code platform that helps software companies improve user onboarding and feature adoption. Create interactive walkthroughs, checklists, and in-app surveys to guide users and gather feedback. Userflow integrates with popular platforms and offers excellent customer support. Some users mention limited analytics features and API documentation as areas for improvement.
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Best for small to medium-sized businesses (SMBs) and enterprises.
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Ideal for software providers seeking to enhance user onboarding and reduce churn.
Userflow features
| Supported Userflow enables the creation of interactive walkthroughs to guide users through actions with features like a visual editor and checklists. |
| Supported Userflow enables feedback collection via in-app surveys, including NPS, CSAT, and CES. |
| Supported Userflow allows creating interactive walkthroughs to guide users through software features. |
| Supported Userflow supports checklists with customizable tasks and triggering conditions. |
| Supported Userflow offers AI-powered in-app assistants with a usage-based pricing model. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Userflow reviews
We've summarised 104 Userflow reviews (Userflow TrustPilot reviews and Userflow G2 reviews) and summarised the main points below.
- Intuitive and user-friendly interface for building interactive product tours.
- Powerful multi-language support with XLIFF import and export functionality.
- Seamless integration with popular platforms like HubSpot, Mixpanel, and Amplitude.
- Excellent customer support known for responsiveness and helpfulness.
- Limited analytics features, relying on integrations like Mixpanel for in-depth analysis.
- The API documentation can be lacking at times, making integration development challenging.
- Limited ability to share unpublished flows with individuals outside specific segments.
- Absence of "static" content blocks for persistent display on pages.
Userflow pricing
The commentary is based on 10 reviews from Userflow G2 reviews.
Userflow's pricing is generally considered reasonable for its functionality, especially by larger companies. However, some smaller businesses find it expensive, particularly the AI Assistant feature, which can incur significant costs depending on usage.
See the Userflow pricing page.
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Userflow has a free trial.
Startup
Includes unlimited flows, launchers, banners and checklists, resource center, AI Assistant/chatbot, basic integrations, 2 survey/NPS questions, and 3 team members.
Pro
Includes all Startup features plus unlimited surveys/NPS, localization, company profiles/events, advanced integrations, no-code Event Tracking, unlimited team members, and priority support.
Enterprise
Includes all Pro features plus single sign-on (SSO), custom contract, security questionnaire, and concierge support.
Userflow alternatives
userflow vs UserGuidingHas more momentum. A UserGuiding alternative with a more affordable starting price.Read more
ChameleonBetter suited for enterprise customers. More integrations available. Lacks in-app surveys and checklists.Read more
AppcuesHas broader industry applicability. Growing faster in terms of website traffic. Provides more robust analytics and reporting features.Read more
Gainsight Product ExperienceBetter for product analytics. Has more momentum based on website traffic data but less based on employee growth. Geared towards enterprise SaaS companies. Users appreciate the customer journey tracking and automation. Some find the SaaS features lacking and the learning curve steep. A Userflow competitor and alternative.Read more
BentoBetter for email marketing and automation, especially for startups. Focuses on customer engagement and revenue growth through email, chat, and journey mapping.Read more
UsetifulHas broader ideal customer profile. Geared towards improving user engagement and software adoption. Has a free plan. Is growing faster. Provides tooltips.Read more
Userflow FAQ
What is Userflow and what does Userflow do?
Userflow is a no-code platform that helps software providers improve user onboarding and reduce churn. It allows you to create interactive walkthroughs, checklists, and in-app surveys, and embed help resources, all within your application. Userflow is known for its intuitive interface and robust integrations.
How does Userflow integrate with other tools?
Userflow integrates with popular analytics platforms like Mixpanel, HubSpot, and Amplitude. This allows you to track user engagement with your flows and analyze the impact on user behavior. It also offers API access for custom integrations.
What the main competitors of Userflow?
Top Userflow competitors include UserGuiding, Usetiful, and Chameleon. These platforms offer similar no-code solutions for creating interactive product tours, in-app guidance, and user feedback collection. Other alternatives include Candu, Intercom, and Guideflow.
Is Userflow legit?
Userflow is a legitimate platform. Reviews on G2 rate it 4.8/5, and users praise its intuitive interface and helpful customer support. However, some users mention limited analytics features as a drawback. Consider Userflow safe for improving software onboarding.
How much does Userflow cost?
Userflow's Startup plan costs $240/month, the Pro plan is $680/month, and Enterprise pricing is custom. Add-ons like extra MAUs and AI messages are available. A free trial is offered, but there's no free plan. Is Userflow worth it? The value depends on your specific business needs and budget.
Is Userflow customer service good?
Userflow's customer service is highly regarded by users. Reviews frequently mention the helpfulness and responsiveness of the support team, highlighting their quick responses and effective problem-solving. This positive feedback suggests Userflow provides excellent customer support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.