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Gainsight Product Experience description
Gainsight Product Experience helps you improve how users interact with your software. It provides tools to track how your customers use your product, identify areas of confusion, and guide users to get the most value from your software. You can personalize in-app guidance, analyze product usage data, and collect customer feedback to build a better product experience and increase user satisfaction.
Who is Gainsight Product Experience best for
Gainsight PX helps B2B SaaS companies improve user engagement and product adoption. It offers in-app guidance, product usage analytics, and feedback collection. Users love its customer journey tracking and automation but dislike the clunky integrations and steep learning curve.
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Best fit for small and medium-sized businesses.
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Ideal for B2B SaaS companies.
Gainsight Product Experience features
| Supported Gainsight PX allows creating and launching various in-app surveys. |
| Supported Gainsight PX allows creating interactive product tours to guide users through key features. |
| Supported Gainsight PX supports interactive walkthroughs to guide users through steps. |
| Supported Gainsight PX supports in-app announcements for product updates and events. |
| Supported Gainsight PX allows grouping users based on behavior, demographics, and other attributes. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Gainsight Product Experience reviews
We've summarised 237 Gainsight Product Experience reviews (Gainsight Product Experience G2 reviews) and summarised the main points below.
- Excellent for tracking customer journeys and product usage.
- Powerful automation features streamline customer engagement.
- Highly customizable to fit specific business needs.
- Robust in-app messaging and engagement tools.
- SaaS-specific features are lacking, requiring extensive custom workarounds.
- Limited reporting capabilities, especially for subscription metrics.
- Data integrations can be clunky and difficult to set up.
- Steep learning curve for non-technical users.
Gainsight Product Experience pricing
The commentary is based on 12 reviews from Gainsight Product Experience G2 reviews.
Gainsight PX pricing is not frequently discussed in reviews. However, one review mentions the cost being high. Many reviewers highlight the value Gainsight PX brings, especially when integrated with Gainsight CS, suggesting the benefits may outweigh the cost for some users.
Users sentiment
Gainsight Product Experience alternatives
UserflowBetter for users who value ease of use. A Gainsight Product Experience alternative and competitor, it has more momentum.Read more
PendoBetter suited for a wider range of industries. Caters to internal and customer-facing software. Has more momentum based on employee growth. Lower ratings on Glassdoor. Users highlight ease of use and retroactive data collection but dislike the debugger and some tracking limitations.Read more
UserpilotBetter fit for Software and IT, Marketing and Advertising, Healthcare, Finance, and E-commerce. Has growing momentum. More positively reviewed and praised for customer support and ease of use.Read more
ChameleonBetter for Finance, Banking & Insurance, E-commerce, Retail, Real Estate & Construction, Hospitality & Tourism, Legal, Non-profit & Government, and Software, IT & Telecommunications. A popular Gainsight Product Experience competitor and alternative. Praised for ease of use and customer support.Read more
JiraBetter for task and project management. Wider industry applicability. More established, with generally positive user reviews focusing on customizability and integrations. However, users often dislike its complex interface and steep learning curve.Read more
TotangoBetter for customer success management overall. More suitable for Software, IT, and Telecommunications. Rated lower than Gainsight Product Experience.Read more
Gainsight Product Experience FAQ
What is Gainsight Product Experience and what does Gainsight Product Experience do?
Gainsight Product Experience helps businesses optimize their software's user experience. It provides tools for in-app guidance, product usage analysis, and customer feedback collection, enabling companies to improve user satisfaction and product adoption. It's ideal for B2B SaaS companies.
How does Gainsight Product Experience integrate with other tools?
Gainsight Product Experience integrates with various tools through its open API and pre-built connectors. It connects with popular analytics platforms, CRM systems, and marketing automation tools, enabling seamless data flow and enhanced customer insights. This allows for a comprehensive view of the customer journey and facilitates targeted engagement.
What the main competitors of Gainsight Product Experience?
Top alternatives to Gainsight Product Experience include Pendo, Userpilot, and Totango. These competitors offer similar product experience management features, such as user behavior tracking, in-app guidance, and feedback collection. Other options to consider are Asana, BugHerd and Glassbox.
Is Gainsight Product Experience legit?
Yes, Gainsight Product Experience is a legitimate product. It helps businesses understand and improve user interaction with their software through in-app guidance, product usage analytics, and customer feedback collection. While it has a steep learning curve, many users praise its excellent customer journey tracking and powerful automation features.
How much does Gainsight Product Experience cost?
I cannot find pricing information for Gainsight Product Experience. Contact Gainsight directly to discuss product pricing and determine if Product Experience is worth the investment for your needs.
Is Gainsight Product Experience customer service good?
Gainsight Product Experience's customer service is highly regarded. Reviews frequently mention helpful, responsive support staff and readily available resources like Gainsight Community and University. Customers appreciate the attentive and quick replies, as well as the thorough assistance they receive, often including helpful videos.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.