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Userpilot description
Userpilot helps you improve how users interact with your software. It lets you create guides for new users, announce features within your app, and understand what users do. You can also collect feedback through surveys to see how users feel about your product. Userpilot integrates with popular analytics and marketing tools you might already be using.
Who is Userpilot best for
Userpilot's ideal customer is a SaaS company aiming to enhance user onboarding and feature adoption. They appreciate Userpilot's intuitive design and robust customer support, particularly during onboarding. Users praise the platform's ability to create customized in-app guidance and collect valuable user feedback.
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Userpilot is a good fit for SaaS companies of all sizes, but it is particularly well-suited for mid-sized businesses with 50-1000 employees.
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Userpilot is a good fit for businesses in software, IT, marketing and advertising, finance, healthcare, and insurance industries.
Userpilot features
| Supported Userpilot allows users to collect feedback via in-app surveys. |
| Supported Userpilot allows the creation and implementation of interactive product tours. |
| Supported Userpilot enables the creation of personalized onboarding checklists to guide new users. |
| Supported Userpilot supports tracking user actions such as button clicks and page views. |
| Supported Userpilot enables creation of interactive walkthroughs to guide users through steps. |
| Supported Userpilot supports user segmentation based on behavior and other attributes. |
| Supported Userpilot allows sending messages in various formats. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Userpilot reviews
We've summarised 404 Userpilot reviews (Userpilot G2 reviews) and summarised the main points below.
- Intuitive to use and easy to set up simple in-product pop-ups
- Outstanding customer support, offering quick and reliable assistance throughout the onboarding process.
- The platform features an intuitive design, making it easy for users to navigate and utilize its tools effectively
- You can customize the design to align with your brand, which helps maintain consistency with the look and feel of your user interface.
- The UI can be improved and more customization options are needed.
- Userpilot still needs to improve the data accessibility to outside sources. These days, Webhooks are the primary method, however developing them requires effort. Priority needs to be given to increasing the number of native integrations and offering an API.
- The analytics dashboard could benefit from improvement. Enhancing its functionality and providing more in-depth insights would greatly improve the overall user experience.
- As soon as you try to move beyond a basic pop-up to a multi-step modal or create an exclusive audience, Userpilot tends to get buggy.
Userpilot pricing
The commentary is based on 46 reviews from Userpilot G2 reviews.
Userpilot receives frequent praise for its robust feature set and reasonable pricing in comparison to competitors. However, some users note that the pricing can become expensive for smaller companies or those requiring more advanced features.
Users sentiment
See the Userpilot pricing page.
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Userpilot has a free trial.
Starter
The plan includes core features such as in-app user engagement, user segmentation, usage trend analysis, and NPS surveys.
Growth
This plan encompasses all Starter plan features and includes product analytics, retroactive event autocapture, in-app surveys, a resource center, content throttling and localization.
Enterprise
The plan provides all the features of the Growth plan, along with premium integrations, bulk data management, custom roles and permissions, enhanced security, priority support, and a custom contract.
Userpilot alternatives
UserGuiding
More focused on helping product teams improve their software without coding. It has less momentum than Userpilot and no data is available about its industry applicability.
Marker.io
Better for collecting website feedback and managing bugs. It’s a much better fit for smaller companies. It has a strong focus on visual feedback with screenshots and annotations. It seems like it has less momentum than Userpilot.
Gainsight Product Experience
Better suited for medium-sized businesses. Gainsight Product Experience is known for its robust automation and in-app messaging features, but it has a steeper learning curve and may require custom workarounds for SaaS-specific needs.
Chameleon
Better for larger businesses. More suitable for finance, e-commerce and retail.
Pendo
Better fit for medium-sized businesses. More industry coverage, including Retail and Education. Consider if pricing is a top priority. Grows faster than Userpilot.
Intercom
It is growing faster and has broader industry applications. However, it has a less positive pricing sentiment.
Userpilot FAQ
What is Userpilot and what does Userpilot do?
Userpilot is a user onboarding and product adoption platform that helps businesses improve their software user experience. It enables you to create interactive product tours, in-app messages, and surveys to guide users, gather feedback, and boost engagement. Userpilot integrates with various analytics and marketing tools.
How does Userpilot integrate with other tools?
Userpilot integrates with popular analytics and marketing tools to streamline workflows. Some integrations include HubSpot, Segment, Google Analytics, and Mixpanel.
What the main competitors of Userpilot?
The main competitors of Userpilot are UserGuiding, Chameleon, Pendo, Appcues, and Gainsight PX. These products offer similar features for user onboarding, product adoption, and user feedback.
Is Userpilot legit?
Userpilot is a legitimate software company. They have positive reviews on G2 and Glassdoor regarding their product's ease of use and customer support. However, some users have mentioned that the platform can be buggy and its analytics could be more robust.
How much does Userpilot cost?
Userpilot's pricing starts at $249 per month for the Starter plan, which includes core product adoption features. The Growth plan is $799 per month. Contact Userpilot directly for a custom quote for the Enterprise plan.
Is Userpilot customer service good?
Based on the reviews, Userpilot has excellent customer service. Users highlight the quick response times and helpfulness of the support team.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.