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Jimo description
Jimo is a digital adoption platform designed for B2B SaaS companies. It helps businesses increase revenue and customer satisfaction by guiding users within their software. Jimo provides easy-to-use tools like product tours and announcements to improve user engagement and feature adoption, all without requiring coding.
Who is Jimo best for
Jimo is a no-code digital adoption platform for B2B SaaS companies seeking to boost user engagement and feature adoption. It offers interactive product tours, in-app announcements, and surveys. Users praise Jimo's ease of use and setup, along with excellent customer support. However, some have noted occasional bugs and limited framework compatibility.
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Ideal for small to medium businesses (1-1000 employees), with a good fit for larger enterprises.
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Best fit for B2B SaaS companies in Ecommerce or Software/IT/Telecommunications.
Jimo features
| Supported Jimo allows creating interactive product tours to guide users through key features. |
| Supported Jimo supports sending in-app announcements, surveys, and notifications. |
| Supported Jimo supports in-app surveys to collect user feedback within the software. |
| Supported Jimo supports user activity tracking, including button clicks, page views, and feature usage. |
| Supported Jimo supports in-app announcements for product updates and events. |
| Supported Jimo offers tailored tours and various walkthrough formats. |
Jimo reviews
We've summarised 24 Jimo reviews (Jimo G2 reviews) and summarised the main points below.
- Easy to use and set up.
- Excellent onboarding and go-live experience.
- User-friendly interface.
- Good customer support.
- Highly customizable with extensive options.
- Bugs can be disruptive and time-consuming.
- Angular implementation documentation needs improvement.
- Limited framework compatibility.
- Lack of mobile SDKs.
- Pop-up configuration could be simpler.
Jimo alternatives
ChameleonBetter fit for mid-market and enterprise companies. Offers modals and banners. More positive pricing sentiment. Wider industry applicability.Read more
UserlaneHas broader company size applicability. Userlane is growing faster in terms of web traffic but has declining employee growth. It offers onboarding checklists and proactive user engagement features. Users appreciate Userlane's user-friendly interface and customer support but dislike the difficulty in selecting UI elements and managing multiple guides.Read more
HubSpot Sales HubBetter fit for managing sales processes and automating sales tasks. Geared towards mid-sized and growing businesses. More established, with generally positive user reviews.Read more
Trapeze ViewPointBetter fit for public transit agencies. Focuses on reporting and data analysis for operational insights.Read more
KompassifyBetter fit for small to medium businesses. Has more momentum. Caters to Education, Hospitality & Tourism, Media & Entertainment, Professional Services, and Software/IT. Offers onboarding checklists. A Jimo competitor and alternative.Read more
Jimo FAQ
What is Jimo and what does Jimo do?
Jimo is a no-code digital adoption platform for B2B SaaS companies. It uses in-app messages, product tours, and user activity tracking to improve customer onboarding and feature adoption, ultimately boosting user engagement and reducing churn. It's praised for ease of use and customization options.
How does Jimo integrate with other tools?
Jimo integrates with your existing tools through integrations, in-app messaging, and user activity tracking. It works seamlessly within your software to guide users, deliver announcements, and gather feedback, enhancing product adoption. No coding is required for setup or implementation.
What the main competitors of Jimo?
Jimo's main competitors include Chameleon, Userlane, UserGuiding, and Kompassify. These platforms offer similar digital adoption functionalities, such as in-app guidance and user analytics. While HubSpot Sales Hub and Trapeze ViewPoint also offer some overlapping features, they cater to different core needs.
Is Jimo legit?
Jimo is a legitimate digital adoption platform. User reviews praise its ease of use, setup, and helpful customer support. However, some users have reported bugs and limited framework compatibility. Consider these factors when evaluating Jimo for your needs.
How much does Jimo cost?
I couldn't find any pricing details for Jimo. Therefore, I cannot tell you if Jimo is worth the investment. Contact Jimo directly to get current product pricing information.
Is Jimo customer service good?
Jimo's customer support is generally considered excellent by users, who praise the team's responsiveness and helpfulness. Users mention easy implementation and readily available support via live chat. While some users report bugs, the support team actively works to resolve these issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.