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Jimo description
Jimo is a digital adoption platform designed for B2B SaaS companies. It helps businesses increase revenue and customer satisfaction by guiding users within their software. Jimo provides easy-to-use tools like product tours and announcements to improve user engagement and feature adoption, all without requiring coding.
Who is Jimo best for
We find that Jimo is an excellent choice for B2B SaaS companies aiming to boost user engagement and feature adoption. Users rave about its ease of use, excellent onboarding, and highly customizable interface. While some users mention occasional bugs, the positive feedback on customer support and the user-friendly design makes it a strong contender, especially for those in the Software/IT/Telecommunications sectors.
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Perfect for mid-sized B2B SaaS firms (101-1000 employees) aiming to boost user engagement and feature adoption.
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We see that it is a great fit for Software, IT & Telecommunications, helping these companies improve user onboarding.
Jimo features
Supported Personalized Onboarding: Tours and Modals: Personalized onboarding experiences for users. |
Supported Key Onboarding Steps: Checklists: Key onboarding steps to guide users through the software. |
Supported Collect User Feedback: Surveys: Collect feedback and insights from users to improve the product. |
Supported Easy Contextual Information: Hints: Easy contextual information to guide users. |
Supported In-app Announcements: In-app Announcements: Keep users engaged and aware of updates. |
Supported Changelog: Changelog: All updates in one place for users to track changes. |
Supported Success Tracker: Success Tracker: No-code product usage tracker to monitor user progress. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Jimo reviews
We've summarised 24 Jimo reviews (Jimo G2 reviews) and summarised the main points below.
- Easy to use and set up.
- Excellent onboarding and go-live experience.
- User-friendly interface.
- Good customer support.
- Highly customizable with extensive options.
- Bugs can be disruptive and time-consuming.
- Angular implementation documentation needs improvement.
- Limited framework compatibility.
- Lack of mobile SDKs.
- Pop-up configuration could be simpler.
Jimo alternatives
Jimo FAQ
Jimo is a no-code digital adoption platform for B2B SaaS companies. We find it helps boost user engagement and feature adoption with tools like in-app guides, announcements, and personalized onboarding. It's ideal for improving customer satisfaction and increasing revenue.
What is Jimo and what does Jimo do?
Jimo is a no-code digital adoption platform for B2B SaaS companies. We find it helps boost user engagement and feature adoption with tools like in-app guides, announcements, and personalized onboarding. It's ideal for improving customer satisfaction and increasing revenue.
Jimo primarily focuses on in-app integrations to enhance user experience and adoption within your software. There is no information available regarding integrations with other third-party tools.
How does Jimo integrate with other tools?
Jimo primarily focuses on in-app integrations to enhance user experience and adoption within your software. There is no information available regarding integrations with other third-party tools.
We find that Jimo's main competitors are Product Fruits, Kompassify, Usetiful, Pendo, Userpilot, and Whatfix. They all offer similar product adoption and user onboarding solutions, often with no-code features for easy implementation.
What the main competitors of Jimo?
We find that Jimo's main competitors are Product Fruits, Kompassify, Usetiful, Pendo, Userpilot, and Whatfix. They all offer similar product adoption and user onboarding solutions, often with no-code features for easy implementation.
We find Jimo to be a legitimate platform. It has positive ratings and reviews on G2, significant growth in website traffic and employees, and offers valuable features for B2B SaaS companies. However, potential users should be aware of reported bugs and limited framework compatibility.
Is Jimo legit?
We find Jimo to be a legitimate platform. It has positive ratings and reviews on G2, significant growth in website traffic and employees, and offers valuable features for B2B SaaS companies. However, potential users should be aware of reported bugs and limited framework compatibility.
I'm sorry, but pricing information for Jimo is not available at this time. We recommend checking their website or contacting their sales team directly for the latest pricing details.
How much does Jimo cost?
I'm sorry, but pricing information for Jimo is not available at this time. We recommend checking their website or contacting their sales team directly for the latest pricing details.
We find that Jimo's customer support is generally viewed positively. Users praise the team's responsiveness, helpfulness, and openness to feedback. While some users have reported bugs, the support team is actively working to resolve issues.
Is Jimo customer service good?
We find that Jimo's customer support is generally viewed positively. Users praise the team's responsiveness, helpfulness, and openness to feedback. While some users have reported bugs, the support team is actively working to resolve issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
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