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Usetiful description
Usetiful is a no-code digital adoption platform that helps businesses improve user engagement with their software. It allows you to create interactive guides, product tours, and checklists to onboard users, promote features, and reduce support requests. Usetiful integrates seamlessly with your software and offers analytics to track engagement. With a focus on user experience, Usetiful aims to help your customers get the most out of your product.
What companies are using Usetiful?
Who is Usetiful best for
Usetiful is a no-code platform that helps businesses enhance user engagement and software adoption with interactive guides and product tours. Users praise its ease of use and helpful customer service. While some users mention limitations with multi-language support and the lack of an iOS app, many appreciate the competitive pricing and customization options. Usetiful is ideal for businesses aiming to improve user onboarding and reduce support requests.
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Best fit for small businesses seeking improved software adoption.
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Suitable for various industries focusing on enhanced user engagement.
Usetiful features
| Supported Usetiful fully supports onboarding checklists, enabling guided task lists and progress tracking. |
| Supported Usetiful supports creating interactive walkthroughs to guide users through a series of actions. |
| Supported Usetiful offers interactive product tours to guide users, improving onboarding and discovery. |
| Supported Usetiful offers a self-help widget with search for FAQs and help articles. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Usetiful reviews
- Easy to set up and use, with a user-friendly interface.
- Excellent customer service and helpful support team.
- Effective for creating interactive product tours and onboarding checklists.
- Competitive pricing and a generous free tier.
- Good customization options to tailor the user experience.
- Limited multi-language support requires reproducing content separately.
- No iOS mobile app available.
- Integrated surveys are not very helpful.
- White-labeling is not available on the basic version.
- Preview testing page has a slight lag.
Usetiful pricing
The commentary is based on 43 reviews from Usetiful G2 reviews.
Usetiful's pricing is generally considered competitive and affordable, especially for startups, with a generous free tier. Some users find the premium features costly, but most appreciate the value provided for its onboarding capabilities. A few users from low-income countries expressed price sensitivity regarding paid plans.
Users sentiment
See the Usetiful pricing page.
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Usetiful has a free plan.
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Usetiful has a free trial.
Free
Includes 2,000 assists/month, 2 team members, unlimited product tours, smart tips & hotspots, onboarding checklists, banners, websites or apps, articles, knowledge base portal, webhooks, integrations, add-ons, and email support.
Plus
Includes 5,000 assists/month, 3 team members, customizable themes, usage analytics, assistants, surveys & NPS, basic segmentation & localization, priority email support, 14-day free trial, and a 30-day money-back guarantee.
Premium
Includes 10,000-50,000 assists/month, 7 team members, 2 spaces, no Usetiful watermark, user profiles and segments, embeddables, advanced localization, conditional steps, automatic actions, advanced integrations, additional account security, a Data Processing Agreement, and a dedicated Customer Success manager.
Enterprise
Includes unlimited assists, team members, and spaces, employee onboarding, enterprise-level localization, a custom contract and DPA, business SLAs, onboarding content creation, an offline/on-premise solution, and SAML authentication.
Usetiful alternatives
ChameleonBetter for finance, ecommerce, retail, real estate, hospitality, legal, and government. A Usetiful competitor and alternative with more positive customer service reviews but potentially less reliable performance.Read more
KompassifyBetter for Education, Hospitality & Tourism, Media & Entertainment, Professional Services, and Software, IT & Telecommunications. Growing faster. Kompassify is a Usetiful competitor and alternative.Read more
ConfluenceBetter for project documentation and team collaboration. A Usetiful alternative for internal knowledge bases. Not focused on interactive product tours or user onboarding.Read more
WalkMeBetter fit for enterprise clients due to broader industry coverage and faster website traffic growth. More suitable for software and IT companies.Read more
Chat BreezesBetter for managing social media interactions and converting engagement into sales. More cost-effective for social commerce. A Usetiful alternative and competitor focused on SMBs and e-commerce.Read more
Usetiful FAQ
What is Usetiful and what does Usetiful do?
Usetiful is a no-code digital adoption platform that helps businesses boost user engagement. It allows you to create interactive product tours, guides, and checklists to improve onboarding, drive feature discovery, and reduce support costs. Usetiful integrates seamlessly with your software and offers analytics to track progress.
How does Usetiful integrate with other tools?
Usetiful integrates with your software seamlessly via JavaScript snippet and offers integrations with analytics tools like Google Analytics, Segment, and Mixpanel. It also supports webhooks for custom integrations.
What the main competitors of Usetiful?
Top Usetiful competitors include Chameleon, Kompassify, WalkMe, and Userlane. These platforms offer similar digital adoption features like interactive guides and product tours. Intercom and Guideflow also provide some overlapping functionality in customer support and product demos, respectively.
Is Usetiful legit?
Usetiful is a legitimate digital adoption platform. It receives positive ratings, with users praising its ease of use, helpful customer service, and effective product tours. The platform offers a free plan and various paid options to suit different business needs, making it a safe and viable option for improving user engagement.
How much does Usetiful cost?
Usetiful's pricing includes a Free plan, a Plus plan at €348/year, a Premium plan at €1668/year, and custom-priced Enterprise plan. The free plan offers 2,000 assists/month. Is Usetiful worth it? Consider the features and your product tour needs.
Is Usetiful customer service good?
Users consistently praise Usetiful's customer service as "excellent," "responsive," and "helpful." Support and training from the Usetiful team are also frequently highlighted as positive aspects of the user experience. While the free plan support may be slower, overall, users are very satisfied with the service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.