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Userlane description
Userlane is a digital adoption platform that helps businesses onboard customers to their software more effectively. It uses interactive guides within the software itself to walk users through processes step-by-step, reducing confusion and support requests. Userlane also provides analytics on user behavior, allowing companies to understand how customers interact with their software and optimize the user experience. This leads to better software adoption, higher customer retention, and ultimately, a greater return on your software investment.
Who is Userlane best for
Userlane is a digital adoption platform ideal for SaaS businesses looking to improve user onboarding and reduce support requests. Users praise the user-friendly interface for creating interactive guides and the valuable user behavior analytics. However, some find selecting specific UI elements challenging and managing multiple guides overwhelming. It's best for medium to large enterprises.
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Best for medium to large enterprises.
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Suitable for SaaS businesses.
Userlane features
| Supported Userlane's interactive guides walk users through processes step-by-step within the software. |
| Supported Userlane allows tailoring communications for different user segments, guiding them through specific tasks and processes. |
| Supported Userlane enables creation of training content to proactively engage users with updates, surveys, and feature promotions directly within the app. |
| Supported Userlane analytics provide insights into user behavior to identify friction points and enhance the customer journey. |
| Supported Userlane integrates with existing tech stacks, including CRMs, analytics platforms, and other business apps. |
| Supported Userlane includes accessibility features like adjustable font sizes, keyboard navigation, and ARIA labels to comply with WCAG and ADA guidelines. |
| Supported Userlane's interactive guides help users solve problems independently, reducing support requests. |
Userlane reviews
We've summarised 82 Userlane reviews (Userlane TrustPilot reviews and Userlane G2 reviews) and summarised the main points below.
- User-friendly interface for creating and editing interactive guides.
- Excellent and responsive customer support.
- Seamless integration with web applications.
- Regular updates and new feature releases.
- Provides valuable user behavior analytics and insights
- Difficult to select specific UI elements for creating guides, requiring technical knowledge.
- Managing numerous guides and segments can become overwhelming, especially with multiple languages.
- Initial setup and guide creation can be challenging.
- Tooltips functionality has bugs and lacks features like adding images or links.
- Analytics dashboards could be more detailed and exportable reports would be beneficial
Userlane pricing
See the Userlane pricing page.
Userlane alternatives
Salesforce Service CloudBetter for larger businesses and customer support. More established, broader industry fit, and growing faster than Userlane. Integrates with Salesforce. Negative pricing sentiment.Read more
KompassifyBetter for startups and SMBs, especially in software, media, hospitality, or professional services. Growing faster than Userlane. Focuses on onboarding and in-app guidance.Read more
WalkMeBetter suited for enterprise companies and the software and IT industry. WalkMe has more momentum compared to Userlane as a Userlane alternative and competitor. Some users find WalkMe's editor slow.Read more
WhatfixBetter for larger companies and in specific industries like ecommerce and software. More implementation-friendly and has better customer service. Whatfix is a Userlane alternative known for its diverse content formats and in-depth analytics.Read more
AptyBetter for enterprise businesses. Has more momentum and positive pricing sentiment. Is easier to use, but implementation can be more challenging. A Userlane alternative.Read more
Zendesk Support SuiteBetter for customer support across various channels. More suitable for businesses across various industries including Healthcare, Finance, and Retail. Has broader integrations. Is growing faster than Userlane.Read more
Userlane FAQ
What is Userlane and what does Userlane do?
Userlane is a digital adoption platform that uses interactive guides to improve software onboarding and reduce support requests. It provides in-app walkthroughs and analytics on user behavior, allowing businesses to optimize the user experience and increase software adoption. This results in better customer retention and return on investment.
How does Userlane integrate with other tools?
Userlane seamlessly integrates with web applications, providing interactive guides within the software itself. It also offers analytics on user behavior to help optimize the user experience and improve software adoption.
What the main competitors of Userlane?
Top Userlane competitors include WalkMe, Whatfix, and Apty, all offering similar digital adoption platforms. Other alternatives, like Kompassify, focus on SMBs, while Salesforce Service Cloud and Zendesk Support Suite provide broader customer service solutions.
Is Userlane legit?
Userlane is a legitimate digital adoption platform. User reviews highlight its user-friendly interface and excellent customer support. While some users find the initial setup challenging, many appreciate the interactive guides and valuable user behavior analytics.
How much does Userlane cost?
Userlane doesn't publicly disclose pricing. Contact their sales team for a customized quote based on your specific needs and user count. Consider exploring alternative digital adoption platforms with transparent pricing if budget is a primary concern.
Is Userlane customer service good?
Userlane's customer support receives positive feedback, with users highlighting the helpful and responsive assistance provided by their team and dedicated customer success managers. Users appreciate the prompt support and readily available guidance, particularly during the initial setup and implementation stages.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.