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Jira description
Jira is a popular work management tool from Atlassian used by teams of all sizes to track tasks and projects. It helps organize, prioritize, and track work progress through customizable workflows, boards, and reporting features. Although highly configurable and initially popular for software development, Jira is now used by various teams for project management, bug tracking, and issue resolution.
Who is Jira best for
Jira is the go-to solution for teams seeking a robust work management tool, especially those familiar with Agile methodologies. Users praise its highly customizable workflows and boards, finding it excellent for managing projects through both Scrum and Kanban methods. While new users might find the interface initially daunting, Jira's extensive features and integrations make it a powerful choice for teams who need detailed issue tracking and reporting capabilities.
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Jira effectively caters to teams of all sizes, from small startups to large enterprises.
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Jira is a versatile tool used across various industries, but it particularly shines in Software, IT & Telecommunications.
Jira features
| Supported Jira supports issue filtering by status, priority, assignee, and other criteria. |
| Supported Jira supports customizable workflows to configure issue workflows to match the team's process. |
| Supported Jira supports customer involvement by allowing customers to submit and track issues. |
| Supported Jira supports project management integrations with tools like Trello, Asana, and others through various integrations and add-ons available in the Atlassian Marketplace. |
| Supported Jira supports issue history tracking, including status changes, comments, and assignments, both through its built-in features and through additional apps available on the Atlassian Marketplace. |
| Supported Jira supports the ability to attach screenshots and documents to issues. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Jira reviews
We've summarised 4867 Jira reviews (Jira GetApp reviews, Jira Software Advice reviews, Jira Capterra reviews and Jira G2 reviews) and summarised the main points below.
- Highly customizable workflows and boards.
- Excellent for Agile project management, with Scrum and Kanban boards.
- Seamless integrations with other tools like Confluence and Slack.
- Robust reporting features and dashboards.
- Detailed issue tracking and task management.
- Complex interface can be overwhelming for new users.
- Steep learning curve, especially for beginners.
- Slow loading times, especially with large projects.
- Mobile app could be improved.
- Notification system can be overwhelming.
Jira pricing
The commentary is based on 350 reviews from Jira Capterra reviews, Jira G2 reviews and Jira GetApp reviews.
Jira's extensive features and customization options are widely praised in user reviews, but its cost is a recurring concern, especially for smaller teams. While many users find Jira's pricing justifiable for its robust functionality, some consider it a potential barrier for budget-conscious organizations.
Users sentiment
Jira alternatives
Asana
Better for industries outside of Software Development. It is growing faster and users praise its ease of use. However, some users dislike its high cost and occasional performance issues.
monday dev
More suitable for a wider range of industries and has a faster growing user base.
ClickUp
Better suited for a wider range of industries. It is growing faster than Jira and users praise its ease of use. However, some users find its abundance of features overwhelming. ClickUp is a strong Jira alternative for teams seeking an all-in-one platform.
UpDiagram
Better for smaller companies. It has more momentum.
BugHerd
Better for gathering website feedback. It is growing faster and has more momentum. Pricing is viewed more favorably. It's a much better fit for E-commerce, Retail and Manufacturing.
Linear
More suitable for smaller companies and is growing faster. Better ease of use but lacks customization options. Primarily designed for software development teams.
Jira FAQ
What is Jira and what does Jira do?
Jira is a versatile work management software by Atlassian for teams to track tasks and projects. It offers customizable workflows, boards, and reporting features to organize, prioritize, and monitor work progress. While popular for software development, Jira's flexibility makes it suitable for various teams and industries.
How does Jira integrate with other tools?
Jira offers seamless integrations with a wide range of tools, including popular platforms like Confluence, Slack, and various others. This allows teams to connect Jira to their existing workflows and enhance collaboration.
What the main competitors of Jira?
Jira's main competitors include popular project management and work management software like Asana, ClickUp, and monday.com, as well as software development-focused tools like Linear. These alternatives offer various features for task management, collaboration, and workflow optimization.
Is Jira legit?
Jira is a legitimate and popular work management tool. It's safe to use, trusted by numerous teams globally to manage projects and workflows. However, it's known for a complex interface and potential for slow loading times.
How much does Jira cost?
There is no pricing information available for Jira.
Is Jira customer service good?
Based on user reviews, Jira customer support receives mixed feedback. Some users praise the helpfulness and responsiveness of the support team, while others express frustration with slow response times and unhelpful assistance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.