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Userback description
Userback helps you understand user behavior on your website or app. It records user sessions (like a video) so you can see exactly what users do, where they click, and what they struggle with. It also lets you collect feedback through surveys and bug reports, which are directly linked to these session recordings for better context. This combination helps you identify usability issues, understand user needs, and improve your product. Userback is designed to be easy to use without any coding required.
What companies are using Userback?
Who is Userback best for
Userback is a user feedback and session recording tool that helps businesses understand user behavior. By combining session recordings with feedback collection, Userback provides valuable context for identifying usability issues and improving digital products. Users praise its intuitive interface and helpful visual feedback features, while some note limitations in integrations. A 14-day free trial is available.
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Best for product teams, web agencies, and SaaS companies of all sizes.
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Ideal for E-commerce, Media & Entertainment, Software companies, and Marketing & Advertising.
Userback features
| Supported Userback supports website session recording with its Session Replay feature. |
| Supported Userback links feedback with session recordings, providing context into user issues. |
| Supported Userback supports session recording, allowing replay of user interactions. |
| Supported Userback supports visual feedback through annotations and video recording, allowing users to provide feedback on visual elements. |
| Supported Userback allows creating and deploying customized surveys within websites or apps for targeted feedback collection and analysis. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Userback reviews
We've summarised 171 Userback reviews (Userback G2 reviews) and summarised the main points below.
- Easy to use and intuitive interface for both support representatives and end-users.
- Helpful feedback with videos, attachments, and screenshots.
- Easy to integrate into websites and web apps.
- Website widget allows for feedback with visual context.
- Centralized feedback collection and task management.
- Some email notifications go to spam.
- No native Salesforce integration.
- Client accounts count towards total users, limiting client access.
- Limited Slack integration (one channel per project).
- No Linear integration with full status/priority sync.
Userback pricing
The commentary is based on 10 reviews from Userback G2 reviews.
Userback's pricing is generally considered reasonable and a great value, especially for the features offered. Some users find the pricing plans expensive, particularly smaller businesses wanting integrations. However, many appreciate its affordability compared to competitors.
Users sentiment
See the Userback pricing page.
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Userback has a free trial.
Starter
Includes 5 team members, unlimited feedback, unlimited projects, visual feedback, surveys, session replays, track and segment users, feature portal, and integrations.
Scale
Includes 15 team members, unlimited feedback, unlimited projects, advanced survey triggers, browser error logs, custom data collection, custom branding, remove Userback branding, and webhooks.
Premium
Includes custom team members, unlimited feedback, unlimited projects, custom usage limits, premium support, invoice payment, SOC2 Type 2 report, and custom terms of service.
Userback alternatives
BugHerdBetter for web development agencies and marketing teams needing streamlined feedback. Geared towards efficient feedback loops and client communication. Has more momentum than Userback. Caters to a wider range of industries, including retail, manufacturing, education, real estate & construction, government, automotive, and professional services.Read more
ruttlBetter for retail and manufacturing. Geared towards improving team efficiency and streamlining design workflows. Has more momentum. Offers a free plan.Read more
LogRocketMore focused on technical and usability issues and error tracking. Ideal for software companies with web and mobile applications needing user support, bug troubleshooting, and UX improvement. Has more momentum currently.Read more
InstabugBetter for mobile apps. Has broader industry applicability. Is growing faster and has more momentum. Integrates with Slack and Jira. Provides detailed device and network information.Read more
JiraBetter for project management, task tracking, and bug resolution. More suitable for larger enterprises.Read more
Hotjar | by ContentsquareBetter for understanding user behavior through heatmaps. Focuses on visualizing clicks, scrolls, and mouse movements, unlike session recordings and feedback collection. Caters to a broader audience including retail, consumer goods, and education sectors. Has more momentum in terms of website traffic growth.Read more
Userback FAQ
What is Userback and what does Userback do?
Userback is a user feedback platform that helps businesses understand and improve their digital products. It combines session recordings with visual feedback tools like surveys and bug reports, allowing product teams to see exactly how users interact with their website or app and understand their pain points. This context-rich feedback helps identify usability issues and optimize the user experience.
How does Userback integrate with other tools?
Userback integrates with project management tools like Jira, Trello, Asana, and Monday.com. It also connects with communication platforms like Slack and Microsoft Teams, and supports webhook integrations for custom connections. This allows for streamlined workflows and centralized feedback management.
What the main competitors of Userback?
Top Userback competitors include Instabug for mobile app user experience, LogRocket for web and app issue tracking, and Hotjar for website user behavior analysis. ClickUp and Gainsight PX offer broader product experience and management solutions. Indeemo focuses on video-based market research.
Is Userback legit?
Yes, Userback is a legitimate software solution for website user feedback and session recording. It's known for its easy-to-use interface and helpful visual feedback features, allowing you to see how users interact with your website. Userback is safe and offers a free trial.
How much does Userback cost?
Userback's pricing starts at $49/month for the Starter plan, $109/month for the Scale plan, and $219/month for the Premium plan. A 14-day free trial is available. Is Userback worth it? It depends on your needs and budget, but the unlimited feedback and projects are valuable for collecting user feedback.
Is Userback customer service good?
Users consistently praise Userback's excellent customer support, describing it as "almost instant," "quick to respond," and readily available to address questions and resolve issues. Several reviewers highlight the team's responsiveness and willingness to implement new features based on user feedback.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.