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LogRocket description
LogRocket helps you understand how users experience your website or app. It records user sessions, tracks errors, and analyzes data to pinpoint technical and usability issues. You can then watch replays of these sessions to see exactly what went wrong, which helps your team prioritize and resolve issues faster.
Who is LogRocket best for
LogRocket is a session replay and error tracking tool that helps software companies improve UX and fix bugs faster. Users love the detailed session replays and quick debugging, but some find navigation complex and replays unreliable at scale. Ideal for web and mobile app developers needing user behavior insights.
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Ideal for small, medium, and large companies.
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Best fit for software, IT, telecommunications, and e-commerce.
LogRocket features
| Supported LogRocket uses AI to streamline error tracking, issue management, and user behavior analysis. |
| Supported LogRocket supports customer analytics by offering tools to analyze customer behavior, preferences, and trends. |
| Supported LogRocket captures and displays stack traces for debugging. |
| Supported LogRocket supports session recordings to view user interactions. |
| Supported LogRocket automatically detects errors using JavaScript integration and AI. |
| Supported LogRocket supports heatmaps to visualize user interactions like clicks, mouse movements, and scroll depth. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
LogRocket reviews
We've summarised 1552 LogRocket reviews (LogRocket Software Advice reviews, LogRocket TrustPilot reviews, LogRocket Capterra reviews and LogRocket G2 reviews) and summarised the main points below.
- The session replay is amazing and gives lot of customer insights
- LogRocket enables us to debug and solve issues on our prod instance so faassst!!!
- Easy to use, intuitive session replay
- Best tool to understand user behaviour!!
- Session replays have challenges with high performance and scale. Not reliable
- LogRocket navigation is too complex. Navigation could be better
- Should be easier to filter out internal users when finding sessions
- Sometimes the playback is only a white screen, or the playback is stuck at a certain point of a very long replay
LogRocket pricing
The commentary is based on 213 reviews from LogRocket Capterra reviews, LogRocket G2 reviews and LogRocket TrustPilot reviews.
LogRocket's session replay and error tracking are highly praised, but reviewers find pricing expensive, especially for smaller teams and startups. Many wish for more affordable plans or a la carte features. The free tier is considered generous for initial use.
Users sentiment
See the LogRocket pricing page.
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LogRocket has a free plan.
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LogRocket has a free trial.
Free
Includes 1,000 Sessions / Month and 1 Month Data Retention.
Team
Pixel-Perfect Session Replay, JavaScript Error Reporting, Monthly Commitment, 14 Day Trial.
Professional
AI-powered Struggle Detection, Detailed Product Analytics, Annual Commitment, Free PoC
Enterprise
Custom Volume of Sessions, Self Hosted Available, Annual Commitment, Free PoC
LogRocket alternatives
DynatraceBetter fit for enterprise customers needing infrastructure monitoring. Has broader application performance monitoring capabilities and stronger reliability. Growing faster than LogRocket. More complex and less intuitive.Read more
UserbackBetter for collecting user feedback with visual context through screenshots and videos. Easier to use, but lacks some integrations and has potential email notification issues. A LogRocket competitor and alternative, Userback is growing slower and might be a better fit for small to medium businesses focused on e-commerce, marketing, or software. Pricing is generally considered more positive.Read more
RaygunFocuses on error monitoring and performance issues. Has stronger website traffic growth momentum. A LogRocket competitor and alternative.Read more
LightrunBetter for debugging in live environments. Has faster website traffic and employee growth momentum. Offers superior customer service and value and pricing transparency. A LogRocket competitor focused on real-time debugging.Read more
Google AnalyticsBetter for marketing analytics and website traffic analysis. Free to use. More suitable for companies focused on e-commerce, retail, or marketing.Read more
InstabugBetter for mobile app debugging and user feedback collection. Has stronger website traffic growth momentum. Integrates with Jira and Slack. Offers pre-release testing features.Read more
LogRocket FAQ
What is LogRocket and what does LogRocket do?
LogRocket is a session replay and error tracking software that helps developers understand user behavior on web and mobile apps. It records user sessions, captures errors, and provides analytics to identify and fix UX and technical issues faster. This allows development teams to improve user experience and resolve bugs efficiently.
How does LogRocket integrate with other tools?
LogRocket integrates with tools like Jira, Slack, Intercom, and more. It also supports integrations with various data analytics and monitoring platforms to provide a comprehensive view of user experience and application performance.
What the main competitors of LogRocket?
LogRocket's main competitors include Dynatrace, Userback, Raygun, and Instabug. These alternatives offer similar features such as session replay, error tracking, and user feedback collection for website and application performance monitoring.
Is LogRocket legit?
LogRocket is a legitimate and safe tool for analyzing user behavior on websites and apps. It's known for its session replay feature, which provides valuable insights into user experience. However, some users have reported challenges with performance and navigation.
How much does LogRocket cost?
LogRocket's pricing includes a free plan, a Team plan at $69/month, a Professional plan at $295/month, and custom Enterprise pricing. A free trial is available. Consider these options and determine if LogRocket is worth the product pricing for your needs.
Is LogRocket customer service good?
LogRocket's customer service receives positive feedback, with users highlighting the helpfulness and responsiveness of the support team. Users mention easy implementation and readily available assistance via chat and video calls. While some experienced slow response times, the overall sentiment towards LogRocket's customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.