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Instabug description
Instabug helps you improve your mobile app and user experience. It provides data on app performance, crashes, and bugs, allowing you to identify and resolve issues before they impact users. It also collects user feedback, including bug reports and surveys, giving you insight into what needs improvement. Instabug integrates with popular tools like Jira and Slack and is trusted by major companies like Lyft and T-Mobile.
What companies are using Instabug?
Who is Instabug best for
Instabug is a mobile app performance monitoring and bug reporting tool that helps developers identify and fix issues quickly. It offers detailed bug reports, user feedback collection, and integrations with popular tools like Jira and Slack. Users praise its detailed reports and easy integration but dislike the clunky web UI and difficult account management. Best for mobile-first companies looking to improve user experience.
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Ideal for small, medium, and enterprise companies.
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Best fit for Software, IT, Telecommunications, and other industries using mobile apps.
Instabug features
| Supported Instabug supports recording user sessions with its Session Replay feature. |
| Supported Instabug offers real-time application performance monitoring, including Apdex scores, UI hangs, and network performance. |
| Supported Instabug captures and displays stack traces for debugging. |
| Supported Instabug allows distributing surveys within the mobile app. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Instabug reviews
We've summarised 324 Instabug reviews (Instabug Capterra reviews and Instabug G2 reviews) and summarised the main points below.
- Detailed bug reports with visual user flow make identifying and resolving issues efficient.
- Easy integration with popular tools like Jira and Slack.
- Provides detailed device information, network logs, and user steps for comprehensive bug reports.
- In-app chat allows for direct communication with users.
- Account management is difficult to navigate and can lead to accidental charges.
- The web UI can be slow and clunky.
- Limited customization options, especially for canned responses and mobile experience.
- The shake to report feature can be disruptive and accidentally triggered.
Instabug pricing
The commentary is based on 24 reviews from Instabug Capterra reviews and Instabug G2 reviews.
Instabug's pricing is generally considered high, especially for smaller teams or startups. Some users have experienced unexpected charges and difficulty managing their subscriptions. While the higher tiers offer valuable features, the cost is a significant concern for some.
Users sentiment
See the Instabug pricing page.
Instabug alternatives
instabug vs EmbraceMore focused on performance monitoring and user experience analysis. Has higher ratings, but is growing slower and has less user feedback data available.Read more
BugHerdBetter for collecting website feedback. More focused on visual feedback and collaboration with clients. Caters to web development agencies and marketing teams. Has more momentum based on employee growth.Read more
instabug vs Appflow by IonicBetter for automating mobile app deployments. Has less momentum. Lacks features for direct user feedback and in-app bug reporting.Read more
instabug vs GlassboxBetter for web and mobile analytics. Focuses on customer journey analysis and conversion optimization for larger enterprises in retail and finance. Has less momentum compared to Instabug, an Instabug competitor and alternative.Read more
JiraBetter for broader project management, not just mobile-focused development. Jira is a more general project management solution and Instabug alternative, suitable for various teams, while Instabug is specifically designed for mobile app development. Jira's broader application makes it a good Instabug competitor for teams needing more than mobile-centric features.Read more
LogRocketBetter for web applications. Supports funnel analysis and user behavior tracking. Has more momentum based on employee growth. A LogRocket alternative and competitor.Read more
Instabug FAQ
What is Instabug and what does Instabug do?
Instabug is a mobile app performance monitoring and bug reporting tool. It helps developers identify and fix crashes, bugs, and performance issues, while also collecting user feedback through surveys and in-app chats. Instabug integrates with tools like Jira and Slack and is used by companies like Lyft and T-Mobile.
How does Instabug integrate with other tools?
Instabug integrates with popular development tools like Jira and Slack, streamlining workflows and facilitating better team communication. It also supports in-app chat for direct user feedback.
What the main competitors of Instabug?
Instabug's main competitors include Embrace, LogRocket, and BugHerd, each offering similar bug reporting and user feedback collection features. Glassbox focuses on broader customer experience analytics, while ClickUp offers project management, and Dynatrace specializes in software performance monitoring.
Is Instabug legit?
Yes, Instabug is a legitimate software solution for mobile app debugging and user feedback. It's trusted by major companies and offers helpful features like detailed bug reports and in-app chat. However, some users find the account management and web UI to be less intuitive.
How much does Instabug cost?
Instabug's pricing information is not publicly available. Contact their sales team for details on pricing and whether their product is worth the investment for your needs.
Is Instabug customer service good?
Instabug's customer support receives positive feedback, with users highlighting the helpfulness and responsiveness of the support team. Users appreciate their willingness to assist with integration and troubleshooting. While the product documentation could be improved, the support team readily provides assistance, contributing to a positive customer service experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.