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Verint Voice of the Customer description
Verint Voice of the Customer is a software suite designed to help businesses understand and improve their customer experience. It collects and analyzes customer feedback from various channels like web, mobile, and surveys. Using this data, it provides insights and tools to enhance customer engagement, streamline operations, and increase satisfaction. Verint Voice of the Customer is suitable for mid-sized to large companies across industries. Its focus is on providing a comprehensive view of the customer journey and using that information to drive positive business outcomes.
Who is Verint Voice of the Customer best for
Verint Voice of the Customer helps businesses elevate customer experience. It collects feedback from various channels, providing insights to improve customer journeys. Users praise its versatile platform and excellent customer support. However, some find the backend slow and reporting inflexible. Ideal for mid-to-large companies prioritizing customer experience analysis.
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Best for mid-size to large enterprises.
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Suitable for businesses focused on enhancing customer experience.
Verint Voice of the Customer features
| Supported Verint provides tools to generate reports with visualizations and summaries based on customer feedback. |
| Supported Verint Voice of the Customer collects feedback through various channels, including SMS and online surveys. |
| Supported Verint Voice of the Customer supports website surveys for collecting user feedback. |
| Supported Verint VOC supports analyzing customer behavior, preferences, and trends via omni-channel insights and advanced analytics. |
| Supported Verint Voice of the Customer offers comprehensive reporting and analytics for business performance, customer behavior, and operational efficiency. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Verint Voice of the Customer reviews
We've summarised 40 Verint Voice of the Customer reviews (Verint Voice of the Customer G2 reviews) and summarised the main points below.
- Versatile platform suitable for various survey types and research needs.
- Excellent customer support and success team.
- Valuable for gathering both internal and external feedback to guide initiatives.
- Provides insightful quantitative and qualitative data, including open-ended responses.
- Easy to set up and use, with a user-friendly interface.
- Slow backend response times can impact immediate data access.
- Limited reporting flexibility; difficulty setting up multiple report versions.
- Inflexible case properties setup, limited customization for different surveys.
- Automated report sending feature has been removed, requiring manual report pulling.
Verint Voice of the Customer pricing
The commentary is based on 4 reviews from Verint Voice of the Customer G2 reviews.
Verint Voice of the Customer does not publicly list pricing information. Contact sales for a quote.
Users sentiment
Verint Voice of the Customer alternatives
Verint Voice of the CustomerSlightly better ratings and broader ideal customer profile. Includes real-time data, API integrations, and data storytelling features. Some users report slow backend performance and limited reporting flexibility.Read more
TotangoBetter for Software, IT, and Telecommunications companies but less suitable for other industries like e-commerce, retail, or consumer goods. Focuses on customer success and revenue growth for existing customers, not gathering and analyzing customer feedback for product improvement. Has a smaller user base and is growing slower than Verint Voice of the Customer. Users report slower performance and less comprehensive reporting features.Read more
Qualtrics Customer ExperienceBetter for gathering feedback across digital and physical locations. Has broader industry applicability. Is growing faster and has more momentum. Users appreciate the easy-to-use interface and advanced survey logic. However, some users find the reporting functionality limited and the cost high.Read more
JiraBetter for project and task management. More suitable for software development teams. Generally rated higher, but user reviews mention a steeper learning curve and a complex interface. Customer service is a common complaint.Read more
Google WorkspaceBetter for basic online collaboration and communication. A Verint Voice of the Customer alternative, Google Workspace is easier to use but has less reliable performance. It is a better fit for organizations prioritizing seamless integration between productivity apps.Read more
Hello CustomerBetter suited for mid-sized and larger companies, especially in retail, finance, and utilities. Shows slower momentum.Read more
Verint Voice of the Customer FAQ
What is Verint Voice of the Customer and what does Verint Voice of the Customer do?
Verint Voice of the Customer is a customer experience management platform that collects and analyzes feedback from various channels. It provides insights to improve customer engagement and satisfaction using tools for surveys, reporting, and analytics. It's ideal for mid-to-large businesses seeking a comprehensive view of the customer journey.
How does Verint Voice of the Customer integrate with other tools?
Verint Voice of the Customer integrates with various channels like web, mobile, and SMS for feedback collection. It also offers reporting and analytics tools to measure customer sentiment and loyalty. More specific integration details are not readily available.
What the main competitors of Verint Voice of the Customer?
Top alternatives to Verint Voice of the Customer include Qualtrics Customer Experience, Avaya Experience Platform, Salesforce Service Cloud, and Freshdesk. These competitors offer similar customer experience management functionalities, such as feedback collection, analytics, and reporting.
Is Verint Voice of the Customer legit?
Yes, Verint Voice of the Customer is a legitimate software suite for collecting and analyzing customer feedback. It's known for its versatile platform and excellent customer support. However, some users have reported slow backend response times and limited reporting flexibility.
How much does Verint Voice of the Customer cost?
Verint doesn't publicly disclose Voice of the Customer pricing. Contact their sales team for a customized quote based on your specific needs and to determine if the product is worth it for your business.
Is Verint Voice of the Customer customer service good?
Customers praise Verint Voice of the Customer's robust platform, helpful customer support, and insightful data. Some users mention occasional slow backend response times and reporting limitations. Overall, the customer service experience appears positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.